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"breakfast was awful both days its was freezing cold and they got our order wrong several times the drinks service was terrible every time we ordered ... " More
14 Apr 2021 by General Manager
Dear Guest. Thank you for taking the time to review your recent stay. I'm pleased that your stay was enjoyable overall. I will look into the matter of the doors and thank you for bringing this to my attention. Kind regards Veronica Kingham
6 Oct 2020 by Guest Relations
Dear Guest. Thank you for sharing your feedback and please accept my apologies for your disappointment. Your comments will be discussed with the Restaurant & Bars Manager but if you would like to discuss your stay in greater detail please do get in touch. Kind regards Louise, Guest Relations
6 Oct 2020 by Guest Relations
Dear Mark. Many thanks for your feedback following your recent stay with us. I'm pleased your bed was comfortable and you enjoyed our newly refurbished reception & lounge. Your helpful comments regarding the plumbing smell have been shared with the Maintenance team. I do hope this didn't detract from your overall enjoyment and that you will consider a return visit in the future. Kind regards Louise, Guest Relations
5 Jun 2019 by General Manager
Dear Guest. Many thanks for your 5/5 review following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Veronica Kingham, General Manager
1 Apr 2019 by General Manager
Dear Guest. Many thanks for your 5/5 review rating following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Veronica Kingham, General Manager
28 Jan 2019 by General Manager
Dear Guest. Many thanks for your 5 star review following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Veronica Kingham, General Manager
15 Feb 2018 by General Manager
Dear Paul. Thank you for your feedback and I very much regret that we have deviated from our usual high standard on this occasion. Please accept my apologies and assurance that I have discussed your comments with the relevant departmental managers. Kind regards Veronica Kingham, General Manager
Ashford International Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. There are 19 meeting rooms available. A hot tub, a terrace, and tour or ticket assistance are also featured at the eco-friendly Ashford International Hotel. Self parking is free. This 4-star Ashford hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Ashford International Hotel offers 179 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.
Horizon Restaurant – This restaurant specialises in British cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Quench Bar – This bar only serves light fare. Open daily.
24-hour room service is available.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club.
Guests aged under 16 years old are not allowed in the fitness facility or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
