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"breakfast was awful both days its was freezing cold and they got our order wrong several times the drinks service was terrible every time we ordered ... " More

By a verified traveller on Mon 05 Oct 2020

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The spacious rooms at Ashford International Hotel get high marks from our customers. During your stay, you'll be within walking distance of Ashford Museum. Free WiFi in public areas, free self-parking and a full-service spa are available. This 4-star hotel has 179 rooms over 3 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee makers
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Horizon Restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with hot stone massages, manicures and pedicures or body wraps at Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a health club and yoga classes
  • Guests speak favourably about the convenient parking and the helpful staff
  • Just a 2-minute drive from Ashford Golf Club and a few minutes from Godinton House and Gardens
  • Dogs welcome for a fee (restrictions apply)

Ashford International Hotel ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ashford International Hotel

Everyone (8) Couples (1)
2 out of 5
Hotel is great, good location, very helpful staff, easy parking. Just really noisy all night long lots of people moving in and out at night, not being rowdy but doors banging etc.

Posted by on 4 Mar 2021

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Comment from Hotel Management

14 Apr 2021 by General Manager

Dear Guest. Thank you for taking the time to review your recent stay. I'm pleased that your stay was enjoyable overall. I will look into the matter of the doors and thank you for bringing this to my attention. Kind regards Veronica Kingham

3 out of 5
breakfast was awful both days its was freezing cold and they got our order wrong several times the drinks service was terrible every time we ordered drinks we waited about 40mins for them to be bought out

Posted by on 5 Oct 2020

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Comment from Hotel Management

6 Oct 2020 by Guest Relations

Dear Guest. Thank you for sharing your feedback and please accept my apologies for your disappointment. Your comments will be discussed with the Restaurant & Bars Manager but if you would like to discuss your stay in greater detail please do get in touch. Kind regards Louise, Guest Relations

4 out of 5
Good parking, easy and quick check in. Hotel foyer grande and of a quality look. Room very nicely presented with a very comfortable bed and lots of space for working.. Big TV for relaxing.. Bathroom spoiled it due to bad smells coming up through plumbing - I'm not sure what caused this.. Some general wear and tear was showing in the room and the bathroom - maintenance should have picked up on this. Room was quiet. I left very early so I can't comment on the breakfast.

Posted by , from Ouroux sur Saone on 8 Sep 2020

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Comment from Hotel Management

6 Oct 2020 by Guest Relations

Dear Mark. Many thanks for your feedback following your recent stay with us. I'm pleased your bed was comfortable and you enjoyed our newly refurbished reception & lounge. Your helpful comments regarding the plumbing smell have been shared with the Maintenance team. I do hope this didn't detract from your overall enjoyment and that you will consider a return visit in the future. Kind regards Louise, Guest Relations

5 out of 5

Posted by on 17 Feb 2020

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5 out of 5
We have stayed before and we really liked it, its rather dated and looking tired however is under refurbishment. So should soon be back up to spec.. Its still a lovely hotel and we will use again!

Posted by on 27 Jan 2020

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4 out of 5
Allowed to book in 2hrs before official check in time

Posted by on 27 May 2019

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5 out of 5

Posted by on 18 May 2019

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Comment from Hotel Management

5 Jun 2019 by General Manager

Dear Guest. Many thanks for your 5/5 review following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Veronica Kingham, General Manager

5 out of 5

Posted by on 11 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by General Manager

Dear Guest. Many thanks for your 5/5 review rating following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Veronica Kingham, General Manager

5 out of 5

Posted by on 28 Jan 2019

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Comment from Hotel Management

28 Jan 2019 by General Manager

Dear Guest. Many thanks for your 5 star review following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Veronica Kingham, General Manager

1 out of 5

Overrated and disappointing

It promised so much but the food (evening meal and breakfast) was terrible, service inadequate and facilities were dirty, outdated and generally the hotel is massively overpriced.

Posted by , from kent on 12 Feb 2018

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Comment from Hotel Management

15 Feb 2018 by General Manager

Dear Paul. Thank you for your feedback and I very much regret that we have deviated from our usual high standard on this occasion. Please accept my apologies and assurance that I have discussed your comments with the relevant departmental managers. Kind regards Veronica Kingham, General Manager

About the Ashford International Hotel

Location Simone Weil Avenue, Ashford, England TN24 8UX

Property Features

Ashford International Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. There are 19 meeting rooms available. A hot tub, a terrace, and tour or ticket assistance are also featured at the eco-friendly Ashford International Hotel. Self parking is free. This 4-star Ashford hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • On-site shopping
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gatwick Airport (LGW) (93.1 km / 57.8 mi)
  • Train station: Ashford International Station (3.7 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Ashford International Hotel offers 179 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Horizon Restaurant – This restaurant specialises in British cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Quench Bar – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club.

Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 15 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ashford International Hotel Kent
  • Ashford International Kent
  • Hotel Ashford International
  • Hotel Ashford International Kent
  • Ashford Hotel International
  • Ashford International Hotel
  • Ashford International
  • Ashford Hotel Kent
  • Ashford Hotel Ashford
  • Ashford International Hotel Hotel
  • Ashford International Hotel Ashford
  • Ashford International Hotel Hotel Ashford

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.