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4.0 out of 5

"Booking in and out was very slow. Difficult to communicate because of noisy building work going on internally and externally. I was a bit disappointed ... " More

By a verified traveller on Sat 22 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Novotel Auckland Airport. During your stay, you'll be within walking distance of Butterfly Creek. Features include a restaurant, a fitness centre and a bar. Built in 2011, this 4.5-star hotel has 263 rooms over 11 floors. Enjoy your stay with amenities like an LCD TV and a minibar in each room.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and LCD TVs
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 10 minutes by car from Rainbow's End and 14 minutes from Mt. Smart Stadium

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Auckland Airport ratings based on 3 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Auckland Airport

Couples (1) Family (3)
3 out of 5
Booking in and out was very slow. Difficult to communicate because of noisy building work going on internally and externally. I was a bit disappointed as had previously enjoyed staying here.

Posted by on 22 Feb 2020

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Comment from Hotel Management

3 Mar 2020 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport. My sincere apologies for the shortfall in both service and experience provided to you. This is a challenging time as the renovations are necessary to better our guests experience. Regrettably it does take time and will impact the experiences of our guests. I trust we will better accommodate you in the future once our renovations have been completed- which is not too far off. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

5 out of 5
Quick check in and check out. Clean and modern hotel.

Posted by on 15 Jan 2020

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Comment from Hotel Management

15 Jan 2020 by Guest Relations Manager - Novotel Auckland Airport

Kia ora It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

4 out of 5
Just oppsosite the airport exit. Very close Good rooms

Posted by on 14 Mar 2020

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Comment from Hotel Management

19 Mar 2020 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

About the Novotel Auckland Airport

Location Ray Emery Drive, Mangere, 2022

Renovations + Closures

This property is closed from 25 March 2020 to 21 December 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. There are 8 meeting rooms available. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Auckland Airport. Smoking is allowed in designated areas at this 4.5-star Mangere hotel.

  • 1 building
  • 263 guestrooms or units
  • 11 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (1.1 km / 0.7 mi)
  • Train station: Papatoetoe Station (8.2 km / 5.1 mi)

Room Amenities

Novotel Auckland Airport offers 263 forms of accommodation with iPod docking stations and minibars. A pillow menu is available. 32-inch LCD televisions come with digital channels and pay-per-view films. Bathrooms include a rainfall showerhead, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 5:00 AM to 10:30 AM.

The Square – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Staffed front desk
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5.10 per hour (rates may vary)
  • Fee for wired Internet in public areas: NZD 19.20 per 24-hour period (rates may vary)
  • Self-parking fee: NZD 25 per night
  • Valet parking fee: NZD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Airport Novotel
  • Novotel Auckland Airport
  • Novotel Hotel Auckland Airport
  • Novotel Auckland Airport Hotel Mangere
  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Hotel
  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Airport Hotel Mangere

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.