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4.0 out of 5

"Booking in and out was very slow. Difficult to communicate because of noisy building work going on internally and externally. I was a bit disappointed ... " More

By a verified traveller on Sat 22 Feb 2020

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Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Novotel Auckland Airport's great location gets high marks from our customers. During your stay, you'll be within walking distance of Butterfly Creek. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi and wired Internet in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the comfortable guestrooms
  • 14 minutes on foot from Butterfly Creek and a 4-minute drive from JKs Driving Range

Novotel Auckland Airport ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Auckland Airport

Couples (1) Family (3)
3 out of 5
Booking in and out was very slow. Difficult to communicate because of noisy building work going on internally and externally. I was a bit disappointed as had previously enjoyed staying here.

Posted by on 22 Feb 2020

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Comment from Hotel Management

3 Mar 2020 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport. My sincere apologies for the shortfall in both service and experience provided to you. This is a challenging time as the renovations are necessary to better our guests experience. Regrettably it does take time and will impact the experiences of our guests. I trust we will better accommodate you in the future once our renovations have been completed- which is not too far off. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

5 out of 5
Quick check in and check out. Clean and modern hotel.

Posted by on 15 Jan 2020

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Comment from Hotel Management

15 Jan 2020 by Guest Relations Manager - Novotel Auckland Airport

Kia ora It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

4 out of 5
Just oppsosite the airport exit. Very close Good rooms

Posted by on 14 Mar 2020

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Comment from Hotel Management

19 Mar 2020 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

About the Novotel Auckland Airport

Location Ray Emery Drive, Auckland, 2022

Renovations + Closures

The following facilities or services will be unavailable from July 12 2022 to August 31 2022 (dates subject to change):

  • Daily housekeeping
  • Parking area

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi and wired Internet are free in public spaces. There are 8 meeting rooms available. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Auckland Airport. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Auckland hotel.

  • 1 building
  • 263 guestrooms or units
  • 11 levels
  • Built in 2011
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Papatoetoe Station (8.4 km / 5.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Auckland Airport offers 263 accommodations with iPod docking stations and minibars. A pillow menu is available. 32-inch LCD televisions come with digital channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Auckland hotel provides complimentary wired Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 5:00 AM to 10:30 AM.

The Square – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 34 per person (approximately)
  • Uncovered self-parking fee: NZD 48 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Airport Novotel
  • Novotel Auckland Airport
  • Novotel Hotel Auckland Airport
  • Novotel Auckland Airport Hotel Mangere
  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Hotel
  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport Auckland
  • Novotel Auckland Airport Hotel Auckland

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.