9 Jan 2019 by Alison Borland - Guest Relations Executive
Many thanks, the team will be delighted to read your feedback
30 Jan 2020 by Ruth Whitley - Guest Relations Executive
Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie in Zukunft wieder im Grand Hotel begrüßen zu können.
The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, a meeting room, and a limo/town car service are available. A casino, a fitness centre, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
The Grand by SkyCity offers 312 forms of accommodation with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Gusto at The Grand – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
The Grill – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitiser. Contactless checkout is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®