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4.5 out of 5

"Extremely helpful staff, comfortable room on high floor and great location. " More

By a verified traveller on Fri 04 Jan 2019

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Grand King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£122* Per night/room 4 Jul - 5 Jul

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, Connecting Rooms (Grand King + Grand Twin)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Grand King Room (including Sky Tower admission)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at The Grand by SkyCity. During your stay, you're just a quick walk from Sky Tower. Free WiFi in public areas, 15 restaurants and 3 bars are available. Built in 2004, this 5-star hotel has 312 rooms over 15 floors. Free WiFi and plasma TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
  • Free WiFi
  • Enjoy Italian cuisine at Gusto at The Grand, one of the property's 15 restaurants and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, hot stone massages or body treatments at East Day Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort, comfy beds and cleanliness
  • Steps from Sky Tower and SkyCity Casino

The Grand by SkyCity ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Grand by SkyCity

Everyone (1) Couples (1)
4 out of 5
Extremely helpful staff, comfortable room on high floor and great location.

Posted by on 4 Jan 2019

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Comment from Hotel Management

9 Jan 2019 by Alison Borland - Guest Relations Executive

Many thanks, the team will be delighted to read your feedback

5 out of 5
Die Ausstattung des Zimmers war super, die Lage des Hotels ist top. Das Frühstücksbuffet und das Personal lassen keine Wünsche offen, schönes Ambiente in der Lobby und sehr freundlicher Service.

Posted by on 24 Jan 2020

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Comment from Hotel Management

30 Jan 2020 by Ruth Whitley - Guest Relations Executive

Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie in Zukunft wieder im Grand Hotel begrüßen zu können.

About the The Grand by SkyCity

Location 90 Federal Street, Auckland, 1010

Property Features

The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, a meeting room, and a limo/town car service are available. A casino, a fitness centre, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27.4 km / 17 mi)
  • Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Grand by SkyCity offers 312 forms of accommodation with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Gusto at The Grand – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

The Grill – This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitiser. Contactless checkout is available.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Cash Deposit Required
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 35 for adults and NZD 17.5 for children (approximately)
  • Self-parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Skycity
  • Grand Skycity
  • Grand Skycity Hotel
  • Hotel Skycity
  • Skycity Grand
  • Skycity Grand Auckland
  • Skycity Grand Hotel
  • Skycity Grand Hotel Auckland
  • Skycity Hotel
  • Skycity Hotel Grand
  • Skycity Grand Auckland
  • SKYCITY Grand Hotel Auckland, New Zealand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland
  • SkyCity Grand Hotel
  • The Grand by SkyCity Hotel
  • The Grand by SkyCity Auckland
  • The Grand by SkyCity Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.