3 Jul 2019 by GM
Good morning, Thank you so much for sharing such a heart-warming review of your vacation at our The Ravenala Attitude. It is a pleasure to read your appreciation of the culinary offer in our Dine-Around experience along with the service and special attention of our Family Members. Looking forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager
19 Jul 2019 by GM
Good morning, Thank you for taking the time to share the experience of your vacation at our resort. I am glad that you appreciated the general facilities, culinary offer, beach along with the service and hospitality of our Family Members. However, I am sorry to read about the maintenance issues which you mentioned. The continuous heavy rainfalls and high humidity that have persisted for some time and proved particularly challenging in that regard, but rest assured that we shall keep a close eye on the unpleasant smells that you highlighted. Should you decide to visit us again, we will ensure that your are given a mattress which will be per your expectations. If we were informed during your stay, we would have immediately changed it. I hope that you will choose to visit us again for a better experience. Warm regards, Alessandro Schenone General Manager
4 Apr 2019 by GM
Good morning, Thank you for choosing our resort for your holidays. I hope that you had a nice time with us and enjoyed your overall stay. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager
20 Oct 2018 by GM
Good morning, Thank you for choosing The Ravenala Attitude for your holidays. I am delighted that you enjoyed your overall holidays with us. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager
19 Sep 2018 by GM
Bonjour, Merci d'avoir pris le temps de partager l'expérience de vos vacances chez nous. Je suis ravi de lire votre message et merci de votre appréciation des facilités, de la proximité de l'hôtel avec la plage et le choix culinaire. Néanmoins, je regrette que n'aviez pas été mieux informé de nos services proposés ainsi que nos différents forfaits. J'aimerai toutefois vous rassurer qu'à l'arrivée nous remettons à nos clients une lettre oû sont inclus les informations nécessaires pour leur séjour. Toutefois, lors de votre prochaine visite, je ferai de sorte que vous ayez des informations complémentaires à votre arrivée. J'ai pris bonne note de vos commentaires concernant l'organisation du personnel ainsi que le buffet et je m'excuse pour les inconvénients. Soyez rassuré que nous renforçons nos sessions de formation afin d’éviter ce genre de situation dans le futur. J'espère avoir le plaisir de vous revoir à nouveau pour vos prochaines vacances. Très cordialement, Alessandro Schenone General Manager
8 Mar 2018 by GM
Dear Manfred, Thank you for choosing our resort for your holidays and for taking the time of reviewing your stay. I am glad to read your positive comments about the overall hotel, our facilities, selection of food as well as the hospitality of our Family Members. I have read with much concern your remarks regarding the cutleries during service and please accept our profuse apologies. Please rest assured that your message has been shared with the team in view of improvement and to reinforce on the training as well. I really appreciate your recommendation to the other travellers - Thank you! I look forward to the pleasure of welcoming you back for another great time with us. Warm regards, Alessandro Schenone General Manager
12 Jan 2018 by GM
Cher Vincent, Merci d’avoir choisi notre hôtel pour vos vacances. Je suis ravi que vous ayez apprécié votre séjour et principalement notre plage, la restauration et le service. Je suis navré que la situation de l’hôtel ne vous ait pas plu et prends bonne note de votre suggestion concernant la navette. J’apprécie beaucoup votre recommandation aux autres voyageurs – Merci Au plaisir de vous accueillir à nouveau parmi nous pour des vacances mémorables, je profite de cette occasion pour vous souhaiter une superbe année 2018. Très cordialement, Alessandro Schenone General Manager
12 Dec 2017 by GM
Good morning, Thank you for choosing our resort for your holidays and for taking the time of reviewing your experience. I am glad that you enjoyed your stay and especially the location of the resort, the quality of the buffet, our activities and special attention of our family members. I have shared your remarks with our Chef for his improvement and please be reassured that he will take necessary actions so that the breakfast buffet be refilled each and every time. I look forward to the pleasure of welcoming you back for another great stay with us. Warm regards, Alessandro Schenone General Manager
25 Sep 2017 by GM
Dear Paul and Sandra, Thank you for taking the time of sharing the experience of your holidays at The Ravenala Attitude. I am glad to read that you appreciated your vacation and especially the overall hotel, Dine-Around concept and room. I have read with much concern your comments with regards to the bathroom and would like to apologise for the inconveniences caused. We hope to have the pleasure of welcoming you back for a better experience with us. Warm regards, Alessandro Schenone General Manager
All-inclusive room rates at The Ravenala Attitude are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
Some rates at The Ravenala Attitude are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Ravenala Attitude, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and windsurfing. There are 10 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, A beach bar, and A poolside bar. Public spaces have free WiFi. This beach resort also offers a free kid's club, an outdoor pool and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Balaclava resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces) , Free parking nearby
The Ravenala Attitude offers 272 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to furnished balconies or patios. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Mozaik – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Madame Ming – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
A Tavola! – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
O – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required. Open daily.
The Bistrot – This bistro specialises in international cuisine and only serves dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
POZ Spa has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over.
The Ravenala Attitude offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.