Stayed for 3 nights for work purposes. Service at reception OK, but I have never seen poorer service in a bar or restaurant in my life! I was sitting for half an hour in the restaurant and wasn't even seen to for a menu, this was a quiet Wednesday night too.
The room, I'm not joking when I say it was the most unhygienic place I've ever been. There were stains which resembled faeces smudged into the carpets, the furniture was dirty, the tables sticky, the roof in the bathroom had mould and the toilet flush broken. One handle off window broken. There was also very questionable stains on the walls, many of which are simply painted over in the wrong colour. Cleaners didn't empty bins for 3 days nor did they vacuum the room. I made the bed myself on my return each day. The glasses and complimentary tea/coffee were not replaced for the duration of the stay. Norwere any of the sanitary items such as soaps, shower gels or shampoos.
Very disappointed in this 4 star hotel. Not what I was expecting for my trip to Cork.
I have stayed in cheaper B&Bs which were cleaner.
This 4 star hotel seems to only care about the wedding venue which is a pity. I don't recommend staying here to anyone.