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4.3 out of 5

"This hotel is such a beautiful hotel to stay in during a long or short visit to Basel. The rooms are luxurious, clean and provide one of the most pict ... " More

By a verified traveller on Mon 04 Feb 2019

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Comfort Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Double Room, Executive Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at Hyperion Hotel Basel. During your stay, you'll be connected to the convention centre and just a quick walk from Congress Center Basel. Free WiFi in public areas, 2 bars and a restaurant are available. Built in 2003, this 4-star hotel has 224 rooms over 31 floors. Free WiFi and free stocked minibars are available in all rooms.

  • Air-conditioned rooms with free minibar items, satellite TV and room service (during limited hours)
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the breakfast and the helpful staff
  • Just a 3-minute walk from Congress Center Basel and 12 minutes by car from Basel Zoo
  • Pets welcome for a fee (restrictions apply)

Hyperion Hotel Basel ratings based on 84 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyperion Hotel Basel

Everyone (52) Couples (19) Business (4) Family (4) Other (3)
5 out of 5
This hotel is such a beautiful hotel to stay in during a long or short visit to Basel. The rooms are luxurious, clean and provide one of the most picturesque views of Basel city and surrounding mountains. The hotel's location is perfect for both exploring on foot or by the local tram rail. Staff are so warm and welcoming, we will definitely be staying here again! Thank you so much to all at Hyperion Hotel.

Posted by , from UK on 4 Feb 2019

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Comment from Hotel Management

4 Feb 2019 by Lena Achstaller

Dear guest wow - thanks a million for your fantastic review regarding your recent stay at our hotel. We are more than happy about your 5 star rating. Please come back soon for another brilliant stay. Kind regards, Lena Achstaller Guest Service Manager H-Hotels Schweiz

4 out of 5
We had a great stay the hotel was nice and staff polite and helpful.

Posted by , from bristol on 14 Feb 2018

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5 out of 5

Posted by on 22 Aug 2020

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Comment from Hotel Management

31 Aug 2020 by Online Reputation Team from H-Hotels

Dear guest, thank you very much for your wonderful review! Your feedback is very much appreciated and it would be fantastic to welcome you back soon! Best regards, Your Online Reputation Team from H-Hotels

4 out of 5
L'hôtel était parfaitement propre avec un petit déjeuner correct. Mais le problème est que la chambre que nous avions au 13ème étage avait une vitre du milieu avec un impact ce qui rendait la vue à moite couper (dommage surtout que durant cette période du covid je ne pense pas que l'hôtel soit totalement plein)

Posted by , from Genève on 21 Jun 2020

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Comment from Hotel Management

13 Aug 2020 by Online Reputation Team from H-Hotels

Dear guest, thank you for taking the time to leave your honest review. We are sorry that we did not meet your expectations during your last stay and apologize for any dissatisfaction. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future. Best regards! Kind regards, Your Online Reputation Team from H-Hotels

2 out of 5
Leistungen während der Coronakrise (Juni 20) sehr schlecht. Keine Zimmerreinigung, Frühstück aus der Papiertüte auf Papptellern, Toilettenpapier musste an der Reception abgeholt werden. Wollte man ins Zimmer, musste das Hotelpersonal den Fahrstuhl bedienen (während 3 Tagen). Fitnessraum durfte nur von 1 Person pro Tag genutzt werden. Auch nach 1 Woche keine Reaktion seitens des Managements auf unser Mail. Die Parkhausgebühren von Fr. 30.00 pro Tag wurden uns aufgrund unserer Beschwerde bei der Receptionistin erlassen. Der Zimmerpreis betrug Fr. 172.00 pro Nacht, für die erhaltenen Leistungen eindeutig zu viel. Auf der Homepage des Hotels war nichts von Einschränkungen erwähnt, auch vor Ort wurden wir immer erst auf Nachfrage orientiert.

Posted by , from Thierachern on 21 Jun 2020

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Comment from Hotel Management

13 Aug 2020 by Online Reputation Team der H-Hotels

Lieber Gast, wir danken Ihnen, dass Sie sich im Anschluss an Ihren Aufenthalt die Zeit genommen haben, um unser Hotel zu bewerten. Für die entstandenen Unannehmlichkeiten möchten wir uns entschuldigen, es tut uns sehr leid, dass Sie Ihren Aufenthalt nicht komplett genießen konnten. Ihre Bewertung haben wir bereits an unser Management Team weitergeleitet, um unverzüglich für Verbesserung zu sorgen. Es würde uns sehr freuen, wenn Sie uns eine zweite Chance geben, um Ihnen zu zeigen, dass wir es sehr viel besser können. Ihr Online Reputation Team der H-Hotels

5 out of 5

Posted by on 10 Jun 2020

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4 out of 5

Posted by on 2 Jun 2020

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4 out of 5
Das Hotelzimmer und der Ausblick sind fantastisch. Leider war alles voller Staub. Der Service war sehr gut. Die Hotelfachkräfte waren sehr nett. Mir würde jedoch noch eine Internetverbindung am Fernseher freuen.

Posted by on 1 Jun 2020

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2 out of 5

Posted by on 16 May 2020

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4 out of 5
Die Lobby ist wunderschön der Empfang sehr zuvorkommend! Die Zimmer Okay und die Bettwäsche ein No Go! Fühlt sich an wie Einweg Bettwäsche sehr unbequem und die Decken viel zu klein!!

Posted by on 1 Mar 2020

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Comment from Hotel Management

4 Mar 2020 by Lena Achstaller

Sehr geehrter Gast, vielen Dank für die positive Beschreibung Ihres Aufenthaltes in unserem Haus. Es ist für uns sehr wichtig zu erfahren, mit welchen Eindrücken unsere Gäste unser Haus in Erinnerung behalten. Gerne nehmen wir Ihren Hinweis auf. Wir würden uns freuen, wenn Sie uns in Zukunft wieder besuchen und wünschen Ihnen bis dahin eine gute Zeit! Herzliche Grüße, Ihr Team von den H-Hotels, Lena Achstaller - Guest Service Manager

About the Hyperion Hotel Basel

Location Messeplatz 12, Basel, BS 4058

Property Features

Hyperion Hotel Basel offers its guests a sauna and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hyperion Hotel Basel. For a fee, parking is available. This 4-star Basel hotel is smoke free.

  • 1 building
  • 224 guestrooms or units
  • 31 levels
  • 2 bars or lounges
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2003
  • Dining venue
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Basel (BSL-EuroAirport) (9.3 km / 5.8 mi)
  • Train station: Basel Bad Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyperion Hotel Basel offers 224 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in September 2017.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Gaumenfreund – On-site restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 20 per pet, per night
  • Maximum 1 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 31.00 per person (approximately)
  • Self-parking fee: CHF 30.00 per day
  • Pet fee: CHF 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Basel Plaza Hotel
  • Ramada Basel Plaza
  • Hyperion Hotel Basel Hotel
  • Ramada Plaza Basel Hotel
  • Basel Ramada
  • Ramada Basel
  • Ramada Plaza Basel Hotel Basel
  • Hyperion Hotel Basel Basel
  • Hyperion Hotel Basel Hotel Basel

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.