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4.6 out of 5

"It’s just a really great hotel, representing absolute value for money. " More

By a verified traveller on Mon 29 Apr 2019

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Hotel Description

Our customers tell us that they can't get enough of the clean rooms at Novotel Basel City. During your stay, you're just a quick walk from BIS Tower. Free WiFi in public areas, a restaurant and a fitness centre are available. Built in 2014, this 4-star hotel has 145 rooms over 5 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars (stocked with some free items)
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre and a playground
  • Guests speak favourably about the breakfast and the size of the guestrooms
  • 5 minutes by car from St. Jakobshalle and 7 minutes from Congress Center Basel
  • Pets welcome for a fee

Standard Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£104* Per night/room 10 Jul - 11 Jul

Family Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Novotel Basel City ratings based on 27 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Basel City

Everyone (18) Couples (2) Family (7) Friends (1)
5 out of 5
It’s just a really great hotel, representing absolute value for money.

Posted by on 29 Apr 2019

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Comment from Hotel Management

2 May 2019 by Billal

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

5 out of 5

Nice hotel close to town close to train station.

Walkable distance to train station. 2 minutes walk to tram. Lovely hotel very smart. Could do with review of their food prices, but generally food in switzerland is expensive. Would definately book again.

Posted by , from UK on 24 Jul 2017

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4 out of 5

Great hotel

Stayed here for 3 nights and 4 days. From Basel airport took the 50 bus which c0sts 4.40 CHF, the journey is under 20 mins and stops just outside Bahnof SBB (main train station). From there the hotel is about 10 min walk. From the main train station entrance you will see Hotel Victoria on the corner arrying walking down under you see another hotel around the corner opposite the tram station (can't remember what the hotel is called). Cross the road under you see a building with a small water fountain on the outside, turn right and walk straight down this road. You will walk past Die Post (post office) and Peter Merian building, a little bit further on you will see Novotel right in front of you. There is a tram stop to the right of the hotel, which takes you to the marketplace (number 15). The hotel gives you a mobility ticket, which gives you unlimited tram and to Euroairport bus. The rooms are decent size and very quiet, but there are not may restaurants nearby.

Posted by on 30 Mar 2016

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5 out of 5
Top top top top top top top top top top top Top top top top top top top top top top top

Posted by on 23 Feb 2020

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Comment from Hotel Management

25 Feb 2020 by Billal Al Kahlout

Dear guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

4 out of 5
Gute Lage, superfeines Frühstück, nettes Personal, das Bett war jetzt nicht so meins, aber das ist ja geschmacksache

Posted by on 11 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Billal Al Kahlout

Lieber Gast Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Billal Al Kahlout Front Office Manager Novotel Basel City

5 out of 5

Posted by on 23 Dec 2019

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Comment from Hotel Management

24 Dec 2019 by Billal Al Kahlout

Dear Guest, Thank you for the nice rating! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

5 out of 5

Posted by on 8 Dec 2019

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Comment from Hotel Management

12 Dec 2019 by Billal Al Kahlout

Dear Guest, Thank you very much for this outstanding rating! Hopping to have the chance to welcome you again soon, Billal Al Kahlout Front Office Manager Novotel Basel City

4 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

6 Nov 2019 by Billal Al Kahlout

Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

5 out of 5
Schönes und sauberes Zimmer, nur ein wenig ringhörig

Posted by on 12 Aug 2019

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5 out of 5

Posted by on 9 Mar 2019

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Comment from Hotel Management

4 Apr 2019 by Billal

Dear Guest, Thanks a lot for your booking and your stay with us. We really appreciate your great review and the generous rating. It would be a pleasure to welcome you back soon and looking forward to your next stay. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2067 square feet (192 square metres). A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Novotel Basel City. Parking is available for a fee. This 4-star Basel hotel is smoke free.

  • 145 guestrooms or units
  • 5 levels
  • 2067 sq ft of conference space
  • 192 sq. m of conference space
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Basel (BSL-EuroAirport) (12.8 km / 7.9 mi)
  • Train station: Basel SBB Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Basel City offers 145 forms of accommodation with minibars (stocked with some free items) and a safe. 42-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Novotel Basel City has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 20 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including gloves, will be available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Destination fee: CHF4 per person, per night. This fee does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 31 per person (approximately)
  • Self-parking fee: CHF 26 per night
  • Pet fee: CHF 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Basel City
  • Novotel Hotel Basel City
  • Novotel Basel City Hotel
  • Novotel Basel City Hotel
  • Novotel Basel City Basel
  • Novotel Basel City Hotel Basel

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.