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4.5 out of 5

"It’s just a really great hotel, representing absolute value for money. " More

By a verified traveller on Mon 29 Apr 2019

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Twin Room (Next)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£96* Per night/room 27 Jun - 28 Jun

Family Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the clean rooms at Novotel Basel City. During your stay, you're just a quick walk from BIS Tower. Free WiFi in public areas, a restaurant and a fitness centre are available. Built in 2014, this 4-star hotel has 145 rooms over 5 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars (stocked with some free items)
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre and a playground
  • Guests speak favourably about the breakfast and the size of the guestrooms
  • Just a 5-minute drive from St. Jakobshalle and 6 minutes from Congress Center Basel
  • Pets welcome for a fee

Novotel Basel City ratings based on 29 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Basel City

Everyone (20) Couples (2) Family (7) Friends (1)
5 out of 5
It’s just a really great hotel, representing absolute value for money.

Posted by on 29 Apr 2019

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Comment from Hotel Management

2 May 2019 by Billal

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

5 out of 5

Nice hotel close to town close to train station.

Walkable distance to train station. 2 minutes walk to tram. Lovely hotel very smart. Could do with review of their food prices, but generally food in switzerland is expensive. Would definately book again.

Posted by , from UK on 24 Jul 2017

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4 out of 5

Great hotel

Stayed here for 3 nights and 4 days. From Basel airport took the 50 bus which c0sts 4.40 CHF, the journey is under 20 mins and stops just outside Bahnof SBB (main train station). From there the hotel is about 10 min walk. From the main train station entrance you will see Hotel Victoria on the corner arrying walking down under you see another hotel around the corner opposite the tram station (can't remember what the hotel is called). Cross the road under you see a building with a small water fountain on the outside, turn right and walk straight down this road. You will walk past Die Post (post office) and Peter Merian building, a little bit further on you will see Novotel right in front of you. There is a tram stop to the right of the hotel, which takes you to the marketplace (number 15). The hotel gives you a mobility ticket, which gives you unlimited tram and to Euroairport bus. The rooms are decent size and very quiet, but there are not may restaurants nearby.

Posted by on 30 Mar 2016

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3 out of 5

Posted by on 16 May 2021

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Comment from Hotel Management

26 May 2021 by Your Novotel Basel City Team

Thanks for sharing your feedback!

5 out of 5
Sehr nettes Personal, Coronarichtinien gut eingehalten, sehr zufrieden

Posted by , from Schweiz on 15 Oct 2020

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Comment from Hotel Management

3 Nov 2020 by Larissa Harter

Lieber CG Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Larissa Harter Novotel Basel City

5 out of 5
Top top top top top top top top top top top Top top top top top top top top top top top

Posted by on 23 Feb 2020

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Comment from Hotel Management

25 Feb 2020 by Billal Al Kahlout

Dear guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

4 out of 5
Gute Lage, superfeines Frühstück, nettes Personal, das Bett war jetzt nicht so meins, aber das ist ja geschmacksache

Posted by on 11 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Billal Al Kahlout

Lieber Gast Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Billal Al Kahlout Front Office Manager Novotel Basel City

5 out of 5

Posted by on 23 Dec 2019

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Comment from Hotel Management

24 Dec 2019 by Billal Al Kahlout

Dear Guest, Thank you for the nice rating! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

5 out of 5

Posted by on 8 Dec 2019

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Comment from Hotel Management

12 Dec 2019 by Billal Al Kahlout

Dear Guest, Thank you very much for this outstanding rating! Hopping to have the chance to welcome you again soon, Billal Al Kahlout Front Office Manager Novotel Basel City

4 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

6 Nov 2019 by Billal Al Kahlout

Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2067 square feet (192 square metres). A fitness centre, a terrace, and tour or ticket assistance are also featured at the eco-friendly Novotel Basel City. Parking is available for a fee. This 4-star Basel hotel is smoke free.

  • 145 guestrooms or units
  • 5 levels
  • 2067 sq ft of conference space
  • 192 sq. m of conference space
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Basel (BSL-EuroAirport) (12.8 km / 7.9 mi)
  • Train station: Basel (ZDH-Basel SBB Train Station) (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Basel City offers 145 forms of accommodation with minibars (stocked with some free items) and a safe. 42-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers and hairdryers. This Basel hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Novotel Basel City has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 20 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless checkout is available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland) and ALLSAFE (Accor Hotels) guidelines.

  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 31 per person (approximately)
  • Self-parking fee: CHF 26 per night
  • Pet fee: CHF 20 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Basel City
  • Novotel Hotel Basel City
  • Novotel Basel City Hotel
  • Novotel Basel City Hotel
  • Novotel Basel City Basel
  • Novotel Basel City Hotel Basel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.