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4.5 out of 5

"Really nice modern room, well equipped (plenty of sockets in right places, of all types) in perfect location for Basel shows etc " More

By MIKE on Mon 06 Apr 2015

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Hotel Description

Our customers tell us they can't get enough of Pullman Basel Europe's great location. During your stay, you're just a quick walk from Congress Center Basel. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 141 rooms over 6 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with LED TVs, minibars and room service (during limited hours)
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Congress Center Basel and 10 minutes by car from Basel Zoo
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£97* Per night/room 8 Aug - 9 Aug

Superior Twin Room, Multiple Beds (King Bed or Double Bed)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Classic Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Deluxe Twin Room, Multiple Beds (King Bed or Double Bed)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Pullman Basel Europe ratings based on 21 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Basel Europe

Everyone (12) Couples (6) Business (1)
5 out of 5

Excellent Business Hotel

Really nice modern room, well equipped (plenty of sockets in right places, of all types) in perfect location for Basel shows etc

Posted by on 6 Apr 2015

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5 out of 5
Das personal ist 100% Lieb. Das stuck ist sauber und schon.

Posted by on 15 Mar 2020

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Comment from Hotel Management

29 Mar 2020 by Front Desk

Lieber Gast, vielen Dank für Ihr tolles feedback. Gerne gebe ich Ihre lobende Worte an unsere Kollegen weiter. Viele Grüsse Andrea Volk Front desk

5 out of 5
Super Lage, alles schnell mit öffentlichen Verkehrsmitteln, Altstadt auch zu Fuß zu erreichen. Modernes Zimmer mit Wasserkocher für Tee und Kaffee. Der Wasserkocher müßte mal entkalkt werden. Auf den Gläsern lag eine dünne Staubschicht. Bett sehr bequem. Bad ist klein aber funktional. Das Frühstück auch sehr gut. Check in war ziemlich holprig: erst hieß es, unsere (nicht erstattbare) Buchung sei storniert. dann gab es doch einen Zimmerschlüssel. Wir gingen in das Zimmer, dort wohnte jedoch schon jemand. Also wieder zur Rezeption. Wir bekamen dann den neuen Schlüssel und einen Gutschein für ein Freigetränk an der Bar. Diesen haben wir jedoch nicht eingelöst weil es nur trockenen Wein oder Bier gab.

Posted by on 5 Mar 2020

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Comment from Hotel Management

29 Mar 2020 by Front Desk

Lieber Gast, vielen Dank das Sie sich die Zeit genommen haben um uns zu bewerten. Es tut mir sehr leid zu lesen, welche negativen Erfahrungen Sie machen mussten, es entspricht natürlich nicht unserem Standard was Sie bei check in erlebt haben, ebenso werde ich die Mängel bezogen auf Staubschicht auf den Gläsern sowie das feedback mit dem Entkalken an das Housekeeping weiterleiten. Ich hoffe Sie geben uns nochmals die Chance Ihnen einen besseren Service bieten zu könne. Freundliche Grüsse Andrea Volk Front desk

4 out of 5

Posted by on 22 Jan 2020

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Comment from Hotel Management

3 Feb 2020 by RAP

Dear Guest, Thank you for your visit and your rating for your stay. We would be pleased to welcome you again for your next visit at Basel. Best regards Patricia Randazzo Front Office Manager

4 out of 5
Unkompliziert schnell freundlich einfacj Zufrieden

Posted by on 16 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by RAP

Lieber Gast, vielen Dank im Namen des gesamten PULLMAN Basel Europe Teams für diese gute Bewertung. Es freut mich zu lesen, dass es Ihnen bei uns gefallen hat. Wir hoffen Sie auch zum nächsten Besuch in Basel als Gast begrüssen zu dürfen. Bis dahin viele Grüsse Patricia Randazzo Front Office Manager

4 out of 5
Amazing personal, very near to the fair and to the city

Posted by on 16 Nov 2019

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Comment from Hotel Management

1 Dec 2019 by Front Desk

Dear guest, thank you so much for your amazing feedback. I will share it with our whole team! Best regards Andrea Volk Front Desk

5 out of 5
Uns hat unser Zimmer sehr gut gefallen. Es ist an einer sehr ruhigen Lage.

Posted by on 15 Jul 2019

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4 out of 5

Posted by on 26 Apr 2019

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Comment from Hotel Management

29 Apr 2019 by RAP

Dear Guest, Thank you for being our guest and your really good rating. We are pleased that you enjoyed it and hope to welcome you again for your next visit. Best regards Patricia Randazzo Front Office Manager

5 out of 5
super hotel, toller service, leckeres frühstück im zimmer

Posted by on 7 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by kes

Lieber Gast, Vielen Dank für Ihre Fantastische Bewertung ! Es freut uns dass Sie einen Super Aufenthalt bei uns hatten und hoffen dass Sie wieder kommen. Liebe Grüsse aus Basel, Shéhérazade Kerrazi Front office

5 out of 5

Posted by on 3 Mar 2019

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Comment from Hotel Management

5 Apr 2019 by RAP

Dear Guest, wow... 5 out of 5. Thank you very much for your great rating. We are pleased that you had a lovely stay with us and hope to welcome you again for your next visit. Regards Patricia Randazzo Front Office Manager

About the Pullman Basel Europe

Location Clarastrasse 43, Basel, BS 4058

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 5813 square feet (540 square metres). A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Pullman Basel Europe. Parking is available for a fee. This 4-star Basel hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 6 levels
  • 5813 sq ft of conference space
  • 540 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Basel (BSL-EuroAirport) (9.5 km / 5.9 mi)
  • Train station: Basel Bad Station (1.7 km / 1.1 mi)
  • Metro station: Marktplatz Tram Stop (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pullman Basel Europe offers 141 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. 55-cm LED televisions come with cable channels. Bathrooms include designer toiletries and hairdryers. This Basel hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Bistro Europe – This bistro serves breakfast, lunch, dinner and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: CHF 15 per pet, per night
  • Maximum 1 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 27 per person (approximately)
  • Self-parking fee: CHF 20 per night (in/out privileges)
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 55.00 (subject to availability)
  • Late check-out fee: CHF 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Basel Europe
  • Pullman Basel
  • Pullman Basel Europe
  • Pullman Europe
  • Pullman Europe Hotel
  • Pullman Europe Hotel Basel
  • Accor Hotel Europe Basel
  • Pullman Basel Europe Hotel
  • Pullman Basel Europe Hotel
  • Pullman Basel Europe Basel
  • Pullman Basel Europe Hotel Basel

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.