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Hotel Description

Our customers tell us that they can't get enough of the great public transport around Swissotel Le Plaza Basel. During your stay, you'll be connected to the convention centre and just a quick walk from Congress Center Basel. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour health club. Built in 1984, this 4.5-star hotel has 238 rooms over 6 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests have great things to say about the proximity to public transport and the WiFi
  • Steps from Congress Center Basel and 14 minutes on foot from Basel Town Hall
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Signature Room (Swiss Signature)

Bed Count 2 Single Beds Maximum Occupancy 5 Max

Classic Twin Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Swissotel Le Plaza Basel ratings based on 25 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swissotel Le Plaza Basel

Everyone (14) Couples (7) Business (1) Family (3)
5 out of 5
Gute Matratze, breites Bett. Kaffee im Zimmer. Ruhig. Grosszügig

Posted by on 8 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Angela Lilienthal, General Manager

Ich bedanke mich ganz herzlich dafür, dass Sie unser Hotel für Ihre Übernachtung in Basel gewählt haben und sich zudem die Zeit genommen haben, eine Bewertung abzugeben. Ihre positive Bewertung unseres Hauses habe ich gerne an meine Mitarbeiter weitergeleitet. Im Swissôtel Le Plaza Basel legen wir höchsten Wert auf Qualität und Service. Kommentare wie Ihre beflügeln uns und vermitteln Motivation. Ich freue mich, dass Sie sich bei uns wohl gefühlt haben und darf Sie hoffentlich recht bald wieder im Haus begrüßen. Ihnen wünsche ich alles Gute und verbleibe, mit freundlichen Grüßen Angela Lilienthal General Manager

3 out of 5
Personal war nicht gerade sehr freundlich. sehr kühl. Ausser Barkeeper.

Posted by on 24 Feb 2020

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Comment from Hotel Management

9 Mar 2020 by Angela Lilienthal, General Manager

Zunächst möchte ich mich für Ihren Aufenthalt in unserem Hotel und auch dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihre Kritikpunkte mitzuteilen. Wir nehmen die Hinweise unserer Gäste sehr ernst, immer in dem Bestreben, höchste Qualität zu bieten sowie unseren Service ständig zu überprüfen und zu verbessern. Ihre Hinweise zu unseren Mitarbeitern haben mich sehr betroffen gemacht. Wir betreiben einen erheblichen Aufwand für das permanente Training. Ich habe deshalb Ihre Kritik sofort mit dem zuständigen Abteilungsleiter ausgewertet, denn Ihre Erfahrung entspricht nicht unserem Anspruch. Umso dankbarer bin ich für Ihre Hinweise, denn diese regen mich an, sofort persönlich erneut zu prüfen und einzuwirken. Trotz dieser Eindrücke hoffe ich, dass Sie uns bei Ihrem nächsten Basel-Aufenthalt die Chance geben, nachzuweisen, dass das von Ihnen Erlebte nicht unserer üblichen Servicequalität entspricht. Ich kann Ihnen schon jetzt unsere uneingeschränkte Aufmerksamkeit zusichern. Ich würde mich freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Vielleicht habe ich dann die Gelegenheit, Sie persönlich begrüßen zu dürfen. Mit freundlichen Grüßen Angela Lilienthal General Manager

5 out of 5
Neu renoviertes Zimmer erhalten. Freundliches und kompetentes Personal inkl. Concierge.

Posted by on 1 Dec 2019

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4 out of 5
Sehr gute Lage, freundliches Personal, Zimmerausstattung ein bisschen veraltet

Posted by on 1 Dec 2019

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4 out of 5
Very good bedding. Food smell in the corridors the whole day

Posted by , from Lausanne on 24 Nov 2019

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Comment from Hotel Management

9 Dec 2019 by Angela Lilienthal, General Manager

Dear Ines I certainly do not want to miss the opportunity of thanking you so very much for your feedback. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain

4 out of 5
Unterkunft war sauber,Personal sehr freundlich und hilfsbereit. Einzig das Parkhaus nebenan ist relativ teuer für einen Tag CHF 50.00 Hotelpreis war super.

Posted by on 15 Oct 2019

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Comment from Hotel Management

4 Nov 2019 by Angela Lilienthal, General Manager

Dear Guest I certainly do not want to miss the opportunity of thanking you so very much for your feedback. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Yours sincerely,

5 out of 5
Sehr freundliches und zuvorkommendes Personal. Super schöne und toll eingereichtete Zimmer.

Posted by on 2 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Angela Lilienthal, General Manager

Dear Anonymous, I certainly do not want to miss the opportunity of thanking you so very much for your friendly note. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely,

5 out of 5
Mein Aufenthalt im Swissotel war ein Vergnügen. Ich hatte meine Prüfungen zum Eidg. Marketingleiter gleich nebenan. Mir lag viel daran, ein gutes Hotel zu finden um zumindest leicht entspannen zu können. Meine Wahl zeigte sich als goldrichtig. Das Hotel verfügt über diverse Annehmlichkeiten wie Kaffeemaschine, Badewanne, Sauna, Fitness, grosser TV etc. Das W-Lan war schnell. So gestaltete sich mein Aufenthalt etwas besser. Ich verlängerte meinen Aufenthalt um eine Nacht und kann diese Hotel bestens empfehlen. Liebe Grüsse

Posted by on 16 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Angela Lilienthal, General Manager

Sehr geehrter Steve Schild, auch auf diesem Kanal möchte ich mich ganz herzlich dafür bedanken, dass Sie unser Hotel für Ihre Übernachtung in Basel gewählt haben und sich zudem die Zeit genommen haben, erneut eine Bewertung abzugeben. Ihre positive Bewertung unseres Hauses habe ich gerne an meine Mitarbeiter weitergeleitet. Im Swissôtel Le Plaza Basel legen wir höchsten Wert auf Qualität und Service. Kommentare wie Ihre beflügeln uns und vermitteln Motivation. Ich freue mich, dass Sie sich bei uns wohl gefühlt haben und darf Sie hoffentlich recht bald wieder im Haus begrüßen. Ihnen wünsche ich alles Gute und verbleibe mit freundlichen Grüßen

5 out of 5
Sehr aufmerkssames Personal und schnelle Bedienung.

Posted by on 5 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Angela Lilienthal, General Manager

Dear Anonymous, I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely,

4 out of 5

Posted by on 25 Apr 2019

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Comment from Hotel Management

26 Apr 2019 by Angela Lilienthal, General Manager

Dear Anonymus, I certainly do not want to miss the opportunity of thanking you so very much for your feedback. It is a great pleasure for all of us to see, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely,

About the Swissotel Le Plaza Basel

Location Messeplatz 25, Basel, BS 4005

Property Features

Swissotel Le Plaza Basel offers its guests a 24-hour health club and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a limo/town car service are available. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Swissotel Le Plaza Basel. For a fee, parking is available. This 4.5-star Basel hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 6 levels
  • Built in 1984
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Basel (BSL-EuroAirport) (9.1 km / 5.7 mi)
  • Train station: Basel Bad Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Le Plaza Basel offers 238 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Swissotel Le Plaza Basel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Segway rental/tour on site

Spa Services

  • Number of treatment rooms 2
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 20.00 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 32.00 for adults and CHF 18.00 for children (approximately)
  • Self-parking fee: CHF 30 per day
  • Valet parking fee: CHF 50 per day
  • Nearby parking fee: CHF 30 per day
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Basel Plaza
  • Swissotel Hotel Basel Plaza
  • Swissotel Plaza Basel
  • Basel Swissotel Le Plaza
  • Swissotel Le Plaza Basel Hotel Basel
  • Swissotel Le Plaza Hotel Basel
  • Swissotel Plaza Basel Hotel
  • Swissotel Le Plaza Basel Hotel
  • Swissotel Le Plaza Basel Basel
  • Swissotel Le Plaza Basel Hotel Basel

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.