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4.1 out of 5

"My husband and I enjoyed a one night stay at this hotel on 27th January 2018. We had a lovely welcome from the staff and they couldn’t have been more ... " More

By a verified traveller on Mon 29 Jan 2018

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Hotel Description

The quiet rooms at Francis Hotel Bath - MGallery get good marks from our customers. During your stay, you're just a quick walk from Jane Austen Centre. Free WiFi in public areas, 2 restaurants and 2 bars are available. Built in 1728, this 4-star hotel has 98 rooms over 5 floors. Each room includes amenities such as free WiFi and a free stocked minibar.

  • Air-conditioned rooms with free minibar items, 24-hour room service and plasma TVs
  • Free WiFi
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have good things to say about the accommodation for the cleanliness and low noise level
  • Steps from Jane Austen Centre and Theatre Royal Bath

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£83* Per night/room 27 Oct - 28 Oct

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room (Feature Room)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Francis Hotel Bath - MGallery ratings based on 21 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Francis Hotel Bath - MGallery

Everyone (9) Couples (8) Business (1) Family (1) Friends (1)
3 out of 5
Great location. The main attractions are walking distance. The bus tour bus stop is few minutes walk away. Friendly staff. However room wasn’t clean. Hairs and rubbish/dirt on bathroom floor and bedroom. Asked twice for room to be cleaned. Second time the lovely Luke at reception came to to clean as housekeeping didn’t start until 7pm. We felt guilty asking him to clean so said it can wait until 7 when we’re out for dinner. We let reception know that we were out. Came back, housekeeping at given us a night time service but floors still the same

Posted by on 1 Sep 2019

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4 out of 5

A lovely place to stay

My husband and I enjoyed a one night stay at this hotel on 27th January 2018. We had a lovely welcome from the staff and they couldn’t have been more friendly or helpful. The room was spotlessly clean, with unique decor. We would definitely stay here again and would recommend the hotel to our friends and family.

Posted by , from Dorset on 29 Jan 2018

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5 out of 5

Welcome to bath

Thanks too the staff first for a delghtful stay .Gt room very attentive staff All together a very enjoyable stay Thanks again

Posted by , from Oxford on 8 Jan 2018

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4 out of 5

Great hotel perfectly positioned for sights

Pros: Staff were excellent, well decorated and very clean, brilliant position to explore Bath
Cons: Quieter ventilation system/aircon for rooms on the 3rd floor
Location: Great location, Abbey, Roman Baths, shops, restaurants and majority of the attractions within minutes walk
We stayed in Room 303, a small ensuite double on the third floor which was well decorated, clean and with comfortable bed. Unfortunately there was a lot of noise from what I think was the aircon system on the roof, even though we switched the aircon off in the room the noise continued 24hrs. Being woken up and kept awake by this, we spoke to the staff the next morning, who immediately suggested an upgrade. Within 10 minutes we were in a new, much larger ensuite room on the second floor, very comfortable super king bed and most important, quiet! Besides the problem with the first room we really enjoyed our stay in the hotel, staff were excellent, and facilities great, with lounge, bar and restaurant. The hotel is perfectly positioned to explore Bath city, everything is 5-10 minutes walk away. The hotel does have it's own parking for £15 a night, but it was full when we arrived, so I parked in Charlotte Street Car Park around the corner for £8.50 a day.

Posted by on 13 Nov 2017

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5 out of 5
Cons: Better bed / mattress.
Great staff, very friendly. Nice room, though bed was a bit uncomfortable as the mattress sagged.

Posted by on 21 Oct 2017

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5 out of 5
Stayed for one night; room was clean and comfortable, staff were very friendly. Would recommend to a friend 10/10, didn't get a chance to try their restaurant or tea room though! Hotel has an elegant old fashioned decor and is perfect for a stay in Bath

Posted by on 19 Sep 2017

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4 out of 5

Nice hotel, discounted with the welcome

All in all a nice hotel only disappointment was how I was treated at check in. It felt as though because I had not booked direct my custom was not as valued. When I tried to present my loyalty card I was told it could not be accepted for bookings through Expedia.

Posted by , from Midlands, UK on 9 Jul 2017

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2 out of 5

Boutique Hotel. Don't eat there...

Pros: Location
The hotel has limited parking. Difficult access to the car park for large cars and confusing entry as you have to drive in over a road sign marked in the floor turning out. Dinner in Brasserie balance. Had a terrible experience. We were ignored by waiting staff, kept waiting an hour for food which turned up luke warm. Order was also incorrect. Overall service and food was so bad that the restaurant manager did not charge us anything. Was not the point really as it was a special occasion and our night was ruined. When we checked out and were asked how our stay was we mentioned this and the member if staff informed us that the restaurant was nothing to do with them. It was leased out to another company and subcontracted just to provide breakfast to hotel guests! Laundry in the room was also dirty. One towel had either bood or rust on it. Again we mentioned this on check out and was told we could complain to the duty manager if we wished but would have to wait as they were unavailable.

Posted by on 22 Apr 2017

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4 out of 5

Lovely hotel

This hotel costs more than I would normally spend on a night away, but I booked as a birthday treat for my partner. Beautiful hotel and rooms, brilliant location, very central. Couple of little things that stopped me giving a full 5 stars, room wasn't ready when we checked in, went back out, came back again and still not ready. We did get taken to the bar for a drink though and the receptionist was very helpful . Then on check out there were drinks on our room from the night service that we hadn't ordered..sorted it out though. Overall, a lovely comfortable hotel.

Posted by , from ts7 9bt on 17 Oct 2016

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4 out of 5

Few days away

The hotel has a great central location. Most places to see are within walking distance. Good choice of restaurants. Friendly and helpful staff. Only draw back is parking is expensive at £15 a day. Really enjoyable stay.

Posted by on 14 Feb 2016

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About the Francis Hotel Bath - MGallery

Location Queen Square, Bath, England BA1 2HH

Property Features

There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A terrace, tour or ticket assistance, and coffee/tea in common area are also featured at the business-friendly Francis Hotel Bath - MGallery. Parking is available for a fee. This 4-star Bath hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1728
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Bristol (BRS-Bristol Intl.) (29.1 km / 18.1 mi)
  • Train station: Bath Spa Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Francis Hotel Bath - MGallery offers 98 forms of air-conditioned accommodation with free minibar items and a safe. This individually decorated accommodation includes desks. Beds feature Egyptian cotton sheets. 21-inch Plasma televisions come with digital channels. Bathrooms include a rainfall showerhead, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Bath hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Brasserie Blanc – This brasserie serves lunch and dinner. Reservations are required.

Breakfast Room – This buffet restaurant only serves breakfast.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies


  • Check-in time ends at 4 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per stay.
  • Cribs (infant beds) are available for GBP 0.0 per stay.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.50 per person (approximately)
  • Self-parking fee: GBP 17.50 per night
  • Crib (infant bed) fee: GBP 0.0 per stay
  • Rollaway bed fee: GBP 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Francis Bath MGallery Collection
  • Francis Hotel
  • Francis Hotel Bath MGallery Sofitel
  • Francis Hotel MGallery Collection
  • Francis MGallery Collection
  • Hotel Francis
  • Accor Francis Bath
  • Francis Hotel MGallery Sofitel
  • Francis Hotel Bath
  • Francis Bath MGallery Sofitel
  • Francis MGallery Sofitel
  • Francis Bath Mgallery Bath
  • Francis Hotel Bath - MGallery Bath
  • Francis Hotel Bath - MGallery Hotel
  • Francis Hotel Bath - MGallery Hotel Bath

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of the World.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.