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4.2 out of 5

"Great location. The main attractions are walking distance. The bus tour bus stop is few minutes walk away. Friendly staff. However room wasn’t clean. ... " More

By a verified traveller on Sun 01 Sep 2019

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Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£125* Per night/room 25 Jul - 26 Jul

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Feature)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Francis Hotel Bath - MGallery. During your stay, you're just a quick walk from Thermae Bath Spa. Free WiFi in public areas, 2 bars and a restaurant are available. Built in 1728, this 4-star hotel has 98 rooms over 5 floors. Free WiFi and free stocked minibars are available in all rooms.

  • Air-conditioned rooms with free minibar items, 24-hour room service and plasma TVs
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Boho Marché
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests have great things to say about the central location and the comfortable guestrooms
  • Steps from Jane Austen Centre and 6 minutes on foot from Thermae Bath Spa

Francis Hotel Bath - MGallery ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Francis Hotel Bath - MGallery

Everyone (10) Couples (6)
5 out of 5

Posted by on 7 Oct 2020

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3 out of 5
Great location. The main attractions are walking distance. The bus tour bus stop is few minutes walk away. Friendly staff. However room wasn’t clean. Hairs and rubbish/dirt on bathroom floor and bedroom. Asked twice for room to be cleaned. Second time the lovely Luke at reception came to to clean as housekeeping didn’t start until 7pm. We felt guilty asking him to clean so said it can wait until 7 when we’re out for dinner. We let reception know that we were out. Came back, housekeeping at given us a night time service but floors still the same

Posted by on 1 Sep 2019

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4 out of 5

A lovely place to stay

My husband and I enjoyed a one night stay at this hotel on 27th January 2018. We had a lovely welcome from the staff and they couldn’t have been more friendly or helpful. The room was spotlessly clean, with unique decor. We would definitely stay here again and would recommend the hotel to our friends and family.

Posted by , from Dorset on 29 Jan 2018

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5 out of 5

Welcome to bath

Thanks too the staff first for a delghtful stay .Gt room very attentive staff All together a very enjoyable stay Thanks again

Posted by , from Oxford on 8 Jan 2018

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4 out of 5

Great hotel perfectly positioned for sights

Pros: Staff were excellent, well decorated and very clean, brilliant position to explore Bath
Cons: Quieter ventilation system/aircon for rooms on the 3rd floor
Location: Great location, Abbey, Roman Baths, shops, restaurants and majority of the attractions within minutes walk
We stayed in Room 303, a small ensuite double on the third floor which was well decorated, clean and with comfortable bed. Unfortunately there was a lot of noise from what I think was the aircon system on the roof, even though we switched the aircon off in the room the noise continued 24hrs. Being woken up and kept awake by this, we spoke to the staff the next morning, who immediately suggested an upgrade. Within 10 minutes we were in a new, much larger ensuite room on the second floor, very comfortable super king bed and most important, quiet! Besides the problem with the first room we really enjoyed our stay in the hotel, staff were excellent, and facilities great, with lounge, bar and restaurant. The hotel is perfectly positioned to explore Bath city, everything is 5-10 minutes walk away. The hotel does have it's own parking for £15 a night, but it was full when we arrived, so I parked in Charlotte Street Car Park around the corner for £8.50 a day.

Posted by on 13 Nov 2017

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5 out of 5
Cons: Better bed / mattress.
Great staff, very friendly. Nice room, though bed was a bit uncomfortable as the mattress sagged.

Posted by on 21 Oct 2017

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5 out of 5
Stayed for one night; room was clean and comfortable, staff were very friendly. Would recommend to a friend 10/10, didn't get a chance to try their restaurant or tea room though! Hotel has an elegant old fashioned decor and is perfect for a stay in Bath

Posted by on 19 Sep 2017

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4 out of 5

Nice hotel, discounted with the welcome

All in all a nice hotel only disappointment was how I was treated at check in. It felt as though because I had not booked direct my custom was not as valued. When I tried to present my loyalty card I was told it could not be accepted for bookings through Expedia.

Posted by , from Midlands, UK on 9 Jul 2017

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2 out of 5

Boutique Hotel. Don't eat there...

Pros: Location
The hotel has limited parking. Difficult access to the car park for large cars and confusing entry as you have to drive in over a road sign marked in the floor turning out. Dinner in Brasserie balance. Had a terrible experience. We were ignored by waiting staff, kept waiting an hour for food which turned up luke warm. Order was also incorrect. Overall service and food was so bad that the restaurant manager did not charge us anything. Was not the point really as it was a special occasion and our night was ruined. When we checked out and were asked how our stay was we mentioned this and the member if staff informed us that the restaurant was nothing to do with them. It was leased out to another company and subcontracted just to provide breakfast to hotel guests! Laundry in the room was also dirty. One towel had either bood or rust on it. Again we mentioned this on check out and was told we could complain to the duty manager if we wished but would have to wait as they were unavailable.

Posted by on 22 Apr 2017

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4 out of 5

Lovely hotel

This hotel costs more than I would normally spend on a night away, but I booked as a birthday treat for my partner. Beautiful hotel and rooms, brilliant location, very central. Couple of little things that stopped me giving a full 5 stars, room wasn't ready when we checked in, went back out, came back again and still not ready. We did get taken to the bar for a drink though and the receptionist was very helpful . Then on check out there were drinks on our room from the night service that we hadn't ordered..sorted it out though. Overall, a lovely comfortable hotel.

Posted by , from ts7 9bt on 17 Oct 2016

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About the Francis Hotel Bath - MGallery

Location Queen Square, Bath, England BA1 2HH

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business centre on site. WiFi is free in public spaces. A terrace, tour or ticket assistance, and coffee/tea in common area are also featured at the eco-friendly Francis Hotel Bath - MGallery. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Bath hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 1728
  • Dining venue
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)


  • Train station: Bath (QQX-Bath Spa Train Station) (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Francis Hotel Bath - MGallery offers 98 forms of accommodation with free minibar items and a safe. This individually decorated accommodation includes desks. Beds feature Egyptian cotton sheets. 21-inch Plasma televisions come with digital channels. Bathrooms include a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. This Bath hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Rainfall showerhead
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 11:00 AM.

Boho Marché – This restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per stay.
  • Cots (infant beds) are available for GBP 1.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 16.50 per person (approximately)
  • Uncovered self-parking fee: GBP 20 per day
  • Valet parking fee: GBP 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: GBP 1.0 per stay
  • Rollaway bed fee: GBP 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Francis Bath MGallery Collection
  • Francis Hotel
  • Francis Hotel Bath MGallery Sofitel
  • Francis Hotel MGallery Collection
  • Francis MGallery Collection
  • Hotel Francis
  • Accor Francis Bath
  • Francis Hotel MGallery Sofitel
  • Francis Hotel Bath
  • Francis Bath MGallery Sofitel
  • Francis MGallery Sofitel
  • Francis Bath Mgallery Bath
  • Francis Hotel Bath - MGallery Bath
  • Francis Hotel Bath - MGallery Hotel
  • Francis Hotel Bath - MGallery Hotel Bath

You should know

  • One child aged 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

The property is a member of Historic Hotels of the World.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.