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"Location of this hotel was perfect. The coffee was not really good ! " More

By a verified traveller on Mon 16 Sep 2019

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Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£92* Per night/room 6 Sep - 7 Sep

Deluxe Double or Twin Room, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Classic Double or Twin Room, Lake View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Classic Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the restaurant at SHG Hotel Villa Carlotta. During your stay, you're just a quick walk from Belgirate Ferry Terminal. You'll find features such as free WiFi in public areas and free self-parking, plus a marina. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the size of the guestrooms and the restaurant
  • Just a 4-minute walk from Belgirate Ferry Terminal and 14 minutes by car from Isola Madre Botanical Garden
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

SHG Hotel Villa Carlotta ratings based on 13 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SHG Hotel Villa Carlotta

Everyone (5) Couples (5) Family (3)
4 out of 5
Location of this hotel was perfect. The coffee was not really good !

Posted by on 16 Sep 2019

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3 out of 5
The property is quite old and no parking spots for everybody ( but you can easily find some in the area)

Posted by on 29 Jul 2019

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4 out of 5
The rooms are old, smells strange on the floor, there is mold in the bath. It’s required to install a shower curtain in the bathroom. Breakfast was very poor. Positive things: the staff is helpful, we had a room with lake view and it was big, they presented us welcome drinks.

Posted by on 2 Apr 2019

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4 out of 5
Lors de notre arrivée, le personnel était agréable mais nous a moitié expliqué les instructions pour notre séjour : n’a pas mentionné l’heure et le lieu du petit déjeuner par exemple. L’hôtel a besoin d’une rénovation. Les chambres sont plus ou moins propres mais on y trouve des toiles d’araignée, une salle de bain mal entretenue et balcon avec murs et nappe sur la tables moisis. Le petit déjeuner était bon. En somme, cet hôtel ne mérite plus ses 4 étoiles. La vue en face du lac était la seule chose rattrapable. L’emplacement de l’hôtel était pratique, nous étions a quelques minutes en voiture de Stresa.

Posted by , from Sierre on 21 Sep 2020

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Comment from Hotel Management

6 Oct 2020 by STAFF SHG HOTEL VILLA CARLOTTA

MERCI

2 out of 5
Definitif kein vier Sterne Hotel! Uns wurde ein völlig herruntergekommenes und dreckiges Zimmer gegeben.

Posted by , from Zürich on 13 Aug 2020

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4 out of 5
Sijainti,henkilökunta oli erikoisen hyvä. Miinuksena heikko leipävalikoima ja tomaatien puuttuminen.

Posted by on 19 Sep 2019

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4 out of 5
Très bien placé, pas loin de Stresa. Une chambre propre, une piscine à l'extérieur . Tout parfait

Posted by on 26 Aug 2019

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4 out of 5
En ole pyytänyt aamiaisesta. Ei yhtään vihreä. Monipuolisuus puuttuu jos ollaan koko viikon syömässä samaa

Posted by , from Helsinki on 10 Jun 2019

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4 out of 5

Posted by on 31 May 2019

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5 out of 5
Tout était parfait à part le restaurant où il faudrait plus de choix mais excellente cuisine

Posted by on 6 May 2019

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About the SHG Hotel Villa Carlotta

Location Via Mazzini, 121-125, Belgirate, VB 28832

Renovations + Closures

The property will be renovating from 15 March 2022 to 31 May 2023 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

SHG Hotel Villa Carlotta offers its guests a marina. Public spaces have free WiFi. You'll find a business centre on site. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly SHG Hotel Villa Carlotta. The hotel can provide concierge services and wedding services. Free self parking is available. This 4-star Belgirate hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 4 levels
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Belgirate Station (0.8 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

SHG Hotel Villa Carlotta offers 129 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Waterskiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

  • Deep tissue massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 18 per pet, per stay
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 18 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Carlotta
  • Hotel Villa Carlotta Belgirate
  • Villa Carlotta Belgirate
  • Belgirate Best Western
  • Best Western Carlotta
  • Hotel Villa Carlotta Belgirate, Lake Maggiore, Italy
  • SHG Hotel Villa Carlotta Belgirate
  • SHG Villa Carlotta Belgirate
  • SHG Villa Carlotta
  • SHG Hotel Villa Carlotta Hotel
  • SHG Hotel Villa Carlotta Belgirate
  • SHG Hotel Villa Carlotta Hotel Belgirate

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.