13 Aug 2022 by Aleksandra Golubovic Guest Relations Manager
Dear Natasa, Thank you for taking the time to provide us with such a detailed review. It is with regret to see that you were not satisfied with our hotel, and we are disappointed to see that we have failed in several points. Your feedback will be of great help to us to improve our service in all mentioned areas. Please, accept our deepest apology for every inconvenience created during your stay. We hope that you will provide us with the opportunity in a future stay to show you how we may have improved based on your precious feedback. We would be delighted to have you again as our guest. Warmly,
21 Jul 2022 by Dajana Josipovic / Guest Relations Executive
Dear Jean-Pierre, Thank You for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Leadership management to ensure the necessary guidelines are in place and reviewed to prevent the impression You had. I hope you choose to stay with us again when your travels bring you back to the area so that we can show you that we can do it better. Sincerely yours,
22 Feb 2020 by Katarina
Dear Valued Guest, May I thank you for your time taken to write such a positive comments regarding your stay with us and to extend the greetings from all here at the Hotel Metropol Palace Belgrade. Your positive comments will stimulate our staff to maintain and even evaluate even the excellent quality of service and I thank you once more. One more time thanks for you high appreciation and rest assured that we look forward to welcome you again, hopefully in the very near future. Sincerely Yours, Katarina Grbic, Guest Relations Agent
Metropol Palace, a Luxury Collection Hotel, Belgrade offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 0 square feet (0 square metres) and includes conference centres. A fitness centre, a sauna, and a terrace are also featured at the luxury Metropol Palace, a Luxury Collection Hotel, Belgrade. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Belgrade hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Metropol Palace, a Luxury Collection Hotel, Belgrade offers 236 air-conditioned accommodations with minibars and a safe. Plasma televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Belgrade hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Metropol Palace, a Luxury Collection Hotel, Belgrade has 2 restaurants on site.
Late-night fare is available from 24-hour room service.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Metropol Palace, a Luxury Collection Hotel, Belgrade offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.