25 Aug 2020 by Manager
Wir danken Ihnen, dass Sie sich für unsere Struktur entschieden haben, um einen angenehmen Aufenthalt am Comer See zu verbringen, und für diese schöne Bewertung. Wir freuen uns darauf, Sie in Zukunft wieder als unsere Gäste zu haben. Freundliche Grüße
18 Jun 2019 by hotel Silvio
Thank you for shearing your opinion! We all really appreciate! Best regards
2 Jun 2019 by hotel Silvio
Dear anonymous customer, thank you for your comments and considerations, that we keep in high value. I'm very sorry to read this comment and I really regret that your unhappiness has not been reported before to the reception. I wish we could have done something to meet your different expectations. I'm surpirsed about the courtains, because every room with balcony has got blinds/shutters that give a total dark if one prefers. Maybe we should have explained you at check-in, so I apologize, and thank you for pointing this out. The only thing I'm a little bit confused about, is that you mention a kind of cheat from the hotel: the only aim of the call was to promote the breakfast that was not included in the rate chosen (sometimes we promote at 50%) - but it is clearly spicified that you can keep the original reservation as it is and the promotion is just suggested, so you know before coming here. We have 21 rooms and 8 apartments, and we sell the same ones either on our website and in the other channels - it makes no difference. I'm sorry that a way to offer something more has been seen as a cheating. That's clearly not our aim. I hope we will have the chance to welcome you here again and do our best to offer you something special. Best regards.
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
A private beach is featured. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, tour or ticket assistance, and a garden are also featured at the business-friendly Hotel Silvio. This 3-star Bellagio hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
Hotel Silvio offers 20 forms of accommodation with a safe and a hairdryer. Televisions come with satellite channels. Bathrooms include a shower, bidets and complimentary toiletries. This Bellagio hotel provides complimentary wireless Internet access.
For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 10:00 AM.
Hotel Silvio has a restaurant serving breakfast, lunch and dinner.
Room service is available.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Safe Hospitality National Protocol (Italy) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.