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4.5 out of 5

"A great place for relaxation and to get away from it all. We mostly ate from the buffet which is very good with different themes every night (and good ... " More

By a verified traveller on Mon 05 Aug 2019

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Room, Garden View (Colonial)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Oceanfront (Colonial)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, Ocean View (Colonial)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Senior Suite, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

The Residence Mauritius's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Belle Mare Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 1997, this 5-star hotel has 163 rooms over 3 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and DVD players
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with pool views, stop by The Dining Room, one of the property's 2 restaurants
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages at Sanctuary Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes tennis courts, a fitness centre and a steam room
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • 7 minutes by foot from Belle Mare Beach and a 3-minute drive from Palmar Beach
  • Airport shuttle service available for a fee

The Residence Mauritius ratings based on 15 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Residence Mauritius

Everyone (9) Couples (6) Family (1)
5 out of 5
A great place for relaxation and to get away from it all. We mostly ate from the buffet which is very good with different themes every night (and good decoration to fit the theme !). We tried the Plantation restaurant one evening but didn't find anything we wanted on the a la carte menu. However, by pre-ordering we made use of the lunchtime menu.

Posted by on 5 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by PierrotB

Dear Sir/Madam, Thank you for sparing some of your precious time to share your holiday escapade. Your valuable comments and suggestions are so essential for us to measure and improve our service quality for our quest to excellence. We are delighted to note that you have had a nice time at our resort and truly appreciated all aspects of our resort. We reiterate our thanks for your valuable comments and look forward to hosting you in a not too distant future. Kind regards, The Management

3 out of 5
Average hotel and not as good as others on the island, such as the Luxe. The rooms were nice, food was ok, but staff inexperienced and not properly trained and the drinks prices were ridiculous - £8 for a small milkshake by the pool and £35 for the cheapest bottle of wine at dinner!! Really? They are losing out as looking around the resort, nobody was really enjoying a drink due to the extortionate prices! The whole place just lacked that special feeling through its very average service. We were on honeymoon (which the hotel knew as we told them before arriving and when we arrived) and there was no effort to make us special in any way. Will go back to Mauritius, but unless they change some of the above, we will not be going back to The Residence.

Posted by on 4 Dec 2018

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Comment from Hotel Management

5 Dec 2018 by PierrotB

Dear Sir/Madam, We thank you for taking the time to share your review. Your suggestion and feedback are so essential for our continued improvement for quality service and by attending to areas that require our attention. We are sorry to read that our resort has not lived up to your expectations and wish to apologise for the shortcomings of our service flow you have encountered during your stay. Please be assured that your comments have been taken into consideration for corrective measures. We reiterate our thanks for your valued comments. Kind regards, The Management

5 out of 5

Gorgeous Sun Holiday

Our holiday started with an exceptionally warm welcome in the beautiful decor of the open air hotel lobby. We stayed in a ocean front room which had amazing views. We were well looked after by our butlers Sanjiv and Suniel and housekeeping were tip top. We had the most luxurious bubble bath that was topped off with scattered rose petals and lit candles (thanks, Sanjiv). All the staff at the hotel were incredibly friendly and accommodated and anticipated our every whim. The food was a plenty and full of flavour of local ingredients. Our aim for the holiday was to do as little as possible and we succeeded with hours in the sun by the pool and swimming in the warm crystal clear ocean. The beach is stunning with powder white sand. We had all our expectations exceeded by the Residence Hotel and readily recommend this hotel.

Posted by on 16 Feb 2015

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5 out of 5
L’établissement est superbe, le SPA splendide et les soins très professionnels. Les restaurants (buffet) ou à table sont supers bons et beaucoup de choix. La propreté est top et le personnel aux petits soins. Nous avons passé de superbes vacances avec l’envie d’y revenir au plus vite. La plage est l’une des plus belle de l’île!

Posted by on 20 Feb 2020

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Comment from Hotel Management

22 Feb 2020 by PierrotB

Chers Monsieur et Madame, Nous sommes enchantés de lire que vous ayez eu des moments formidables et que vous êtes tombés sous le charme de notre architecture. Nous sommes heureux d'apprendre que vous avez été satisfait par les prestations de l`hôtel. Nous notons également votre appréciation à l’égard des membres de l’équipe, certes nous ne manquerons pas de leur en faire part. Dans l`attente du plaisir de vous accueillir de nouveau parmi nous dans une avenir pas très lointain. Cordialement, La Direction

4 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by PierrotB

Dear Sir/Madam, We thank you for sharing your rating. With reiterated thanks, The Management

5 out of 5

Posted by on 29 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by PierrotB

Dear Sir/Madam, Thank you for taking the time to share a positive rating on our resort. Kind regards, The Management

5 out of 5
Perfekte Lage am Strand, freundliches Personal, gutes Freizeitangebot (kostenlos), gute Küche

Posted by on 6 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by PierrotB

Dear Sir/Madam, We are delighted to read that you have had beautiful moments during your holidays at The Residence Mauritius. We reiterate our thanks for your comments full of praises and sincerely look forward to have the pleasure of welcoming you back to our shores in a near future. Thank you and kind regards, The Management

5 out of 5
Alles war perfekt, kann man einfach nicht anders sagen! Lage, Strand, Personal, die Zimmer und vor allem das Essen. Alles so wie es sein muss.

Posted by on 19 Feb 2019

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Comment from Hotel Management

5 Mar 2019 by PierrotB

Dear Sir/Madam, We are pleased to read that you very much enjoyed your stay at The Residence Mauritius and fully appreciate the services, facilities and the approach of our team members. We reiterate our thanks and look forward to the pleasure of welcoming you back to our shores in a not too distant future. Kind regards The Management

3 out of 5
Tolle Location und schöner Strand in einer ruhiogen LAgune. Wir hatten eine Suite, welche bereits ein wenig in die Jahre gekommen ist - Matraze müsste dringend gewechselt werden. Das Hotel wird grösstenteils von Familien mit vielen Kindern genützt - es bestehen keine klaren Rules, was die Kinder dürfen und was nicht. Wenn sie einen romantischen Platz / Hotel für 2 suchen ist dies nicht der richtige Ort für sie. Der Whirlpool wird als Kinder Pool benutzt und der Lärm ist am Pool auch zeitweise ein wirkliches Problem. Essen (Buffet und Restaurant) sehr gut und grosse Auswahl. Alkohol relativ teuer.

Posted by , from Schweiz on 31 Oct 2018

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Comment from Hotel Management

6 Nov 2018 by PierrotB

Dear Sir/Madam, We thank you for taking the time to share your feedback, which will continuously assist us in our quest to excellence. Your comments have been taken into due considerations for corrective measures. We reiterate our thanks for your comments. Kind regards, The Management

5 out of 5
Wir waren schon zum zweiten Mal in diesem Hotel. Ein Zimmer mit Meersicht im Colonial-Teil ist den Aufpreis zum normalen Zimmer auf jeden Fall wert. Wir lieben den Strand, den Pool und den aufmerksamen Service. Das Essen am Buffet ist abwechslungsreich und gut, aber nicht hervorragend. Die Getränke sind relativ teuer, aber es gibt im Zimmer und am Pool immer gratis Wasser.

Posted by , from Frauenfeld on 21 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by PierrotB

Dear Sir/Madam, We thank you for taking the time to share your comments which will certainly assist us to continuously improve the needy areas. We are glad to read that you enjoyed your stay with us and are more than happy to note that we met your expectations. Please be assured that your highlighted comments have been taken into consideration for corrective measures. We reiterate our thanks for your valued comments and look forward to have the opportunity of welcoming you back to our shores for another holiday experience. Kind regards, The Management

About the The Residence Mauritius

Location Coastal Road, Belle Mare, 0

Renovations + Closures

This property is closed from 1 April 2020 to 31 March 2021 (dates subject to change).

All-inclusive Details

  • Gratuities not included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • Snorkelling included
  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Windsurfing included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • On-site live performances included
  • Access to on-site clubs included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Taxes included
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Miniature golf not included
  • Sailboats not included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Local beverages and soft drinks only
  • Minibar beverages - restrictions apply

Property Features

The Residence Mauritius offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury The Residence Mauritius. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. For a fee, the property may offer extended parking privileges after check-out. This 5-star Belle Mare hotel is smoke free.

  • 163 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 1997
  • Bar or lounge
  • Deli
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.) (60.7 km / 37.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Residence Mauritius offers 163 forms of accommodation with DVD players and minibars. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • DVD player
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The Dining Room – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.

The Plantation – This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Vanranda – Overlooking the pool, this restaurant only serves lunch. Open daily.

The Gourmet Kiosque – This diner overlooks the pool. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Waterskiing on site
  • Skydiving nearby
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include hot stone massages, sports massages and Thai massages.

  • Hot stone massage
  • Sports massage
  • Outdoor treatment areas
  • Thai massage
  • Couples treatment rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 170.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 180
  • Christmas Eve (24 December) Gala Dinner per child: EUR 90 (from 3 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 180
  • New Year's Eve (31 December) Gala Dinner per child: EUR 90 (from 3 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 60 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mauritius Residence
  • Residence Hotel Mauritius
  • Residence Mauritius
  • Residence Mauritius Hotel Belle Mare
  • Residence Mauritius Hotel
  • Residence Mauritius Belle Mare
  • The Residence Mauritius Belle Mare
  • The Residence Hotel Belle Mare
  • Residence Belle Mare
  • Residence Hotel Belle Mare
  • The Residence Mauritius Hotel
  • The Residence Mauritius Belle Mare
  • The Residence Mauritius Hotel Belle Mare

You should know

  • The Residence Mauritius offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.