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4.6 out of 5

"Staff, food and cleanliness was outstanding. Would highly recommend. " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

Our customers tell us they can't get enough of Hotel Helios Benidorm's great location. During your stay, you'll be within walking distance of Benidorm Palace. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool. This 3-star hotel has 282 rooms over 9 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with balconies, deep-soaking bathtubs and satellite TV
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, manicures and pedicures or facials at SPA
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Levante Beach and a few minutes from Benidorm Palace

Double Room, Balcony

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£56* Per night/room 1 Jul - 2 Jul

Single Room, Balcony

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Triple Room, Balcony (2 adults + 1 child)

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Double Room Single Use, Accessible, Balcony

Bed Count 2 Single Beds Maximum Occupancy 1 Max

Double Room, Accessible, Balcony

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Double Room, Balcony, Pool View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Helios Benidorm ratings based on 11 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Helios Benidorm

Everyone (3) Couples (5)
5 out of 5
Staff, food and cleanliness was outstanding. Would highly recommend.

Posted by on 12 Mar 2020

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Comment from Hotel Management

27 Mar 2020 by Cristina. Reception

Thank you for your perfect score!! We hope to see you back soon in your next visit to Benidorm! Best regards,

5 out of 5
Clean, tidy, modern great lay out and fantastic location.

Posted by , from Bishopton, Scotland on 4 Feb 2020

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Comment from Hotel Management

15 Feb 2020 by Cristina. Reception

Dear Jacky, Thank you so much for taking your time to make us arrive such a nice review. We work very hard to make our guests have a great experience. We hope to see you back next time you come to Benidorm! Kind regards,

4 out of 5
Everything was good couldn’t fault anything excellent

Posted by on 13 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Crsitina. Reception

Thank you very much for your nice words!! We hope to see you back soon and achieve the perfect score!! We work hard to make your stay a great experience. Best regards,

5 out of 5
Great hotels with excellent facilities. Lovely food. Great pool activities during day and entertainment during the night.

Posted by on 19 Aug 2019

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Comment from Hotel Management

24 Aug 2019 by heliosbenidorm

Thank you so much

5 out of 5

Posted by on 16 Jul 2019

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Comment from Hotel Management

18 Jul 2019 by heliosbenidorm

Thank you - Merci - Danke - Gracias

3 out of 5
Staff and food was great and great location for the bars. They have a no saving sunbed policy but everyday sunbeds were reserved and no one used them for at least 2 hours i noticed one day. Also don't expect to get a good nights sleep because the walls are so thin you can here everything from talking to tvs being on.

Posted by on 25 Jun 2019

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Comment from Hotel Management

26 Jun 2019 by Helios Benidorm

Hello Steve, thanks for choosing our hotel for your holidays. We understand that your experience here has been positive in general so you can be sure that we have already taken note of your comments regarding to sunbeds and you can be sure that proper actions are being carried out to improve it!. Best regards,

5 out of 5
Loved the superior rooms, pool facing gets the sun from around mid day. Disliked - The Stag & Hen Parties that are allowed to stay there

Posted by , from Glasgow on 3 Jun 2019

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Comment from Hotel Management

4 Jun 2019 by Helios Benidorm

Dear DavyMac, thank you so much for your positive score and lovely comments. We can confirm that you have enjoyed a great experience at our hotel. In relation to hen & stags parties, they are not allowed at our hotel but unfortunatelly people make bookings separately and it is difficult for us to detect them in advance. But of course we are so strict with the behaviours of any group at the hotel to ensure the peace and relax of our guests at every time. Best regards,

5 out of 5
Spotless...food great. Staff great..cleaners great.job. best 3 star hotel ive ever stayed in

Posted by on 28 May 2019

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Comment from Hotel Management

30 May 2019 by Helios Benidorm

Hello, that is amazing!. We can confirm that we have achieved your complete satisfaction so many thanks for your time and kindness, and of course for highlighting as positive the daily hard work of our maids. We all look forward to seeing you again in a near future. Best regards,

5 out of 5
We like everything about it .the staff very helpful

Posted by on 20 May 2019

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Comment from Hotel Management

22 May 2019 by Helios Benidorm

Thanks for your positive comments and rating, above all the ones regarding our staff, as this is the best reward we can receive!. We hope to see you again soon. Kind regards,

4 out of 5
good centrally located property. Excellent value for money.

Posted by on 11 May 2019

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Comment from Hotel Management

13 May 2019 by Helios Benidorm

Many thanks for your positive review. We hope to se eyou again soon, best regards!

Renovations + Closures

This property is closed from 15 March 2020 to 30 June 2020 (dates subject to change).

Property Features

Hotel Helios Benidorm offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Spa services, a library, and a terrace are also featured at the business-friendly Hotel Helios Benidorm. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Mediterranean Benidorm hotel is smoke free.

  • 1 building
  • 282 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Alicante (ALC-Alicante Intl.) (58.7 km / 36.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Helios Benidorm offers 282 forms of air-conditioned accommodation with a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath. This Benidorm hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Deep-soaking tub
  • Television
  • Satellite channels
  • Fridge
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Telephone
  • Desk
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Hotel Helios Benidorm has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

SPA has 1 treatment room. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 1
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 13 per day
  • Nearby parking fee: EUR 10 per night (open 24 hours)
  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Benidorm Helios
  • Benidorm Helios Hotel
  • Benidorm Hotel Helios
  • Helios Benidorm
  • Helios Benidorm Hotel
  • Helios Hotel Benidorm
  • Hotel Helios Benidorm
  • Hotel Helios
  • Hotel Helios Benidorm Hotel
  • Hotel Helios Benidorm Benidorm
  • Hotel Helios Benidorm Hotel Benidorm

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.