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4.3 out of 5

"Staff were excellent, close proximity to everything, Citti Alta etc., Would have loved to see the tricolor 🇮🇪 Fly for my visit 😊 overall I couldn ... " More

By a verified traveller on Thu 29 Aug 2019

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Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£70* Per night/room 10 Aug - 11 Aug

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room selected at Check-In

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

The free breakfast at Hotel Excelsior San Marco gets good marks from our customers. During your stay, you're just a quick walk from Matris Domini Monastery. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. Built in 1960, this 4-star hotel has 155 rooms over 8 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Roof Garden Restaurant
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • Guests have great things to say about the area's walkability and the helpful staff
  • Just a 4-minute drive from Humanitas Gavazzeni Hospital and 5 minutes from Piazza Vecchia
  • Cats and dogs welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Hotel Excelsior San Marco ratings based on 10 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Excelsior San Marco

Everyone (7) Couples (1)
5 out of 5
Staff were excellent, close proximity to everything, Citti Alta etc., Would have loved to see the tricolor 🇮🇪 Fly for my visit 😊 overall I couldn’t fault it, staff were second to none 👍 💯%

Posted by on 29 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by Hotel Excelsior San Marco

Dear Guest thanks for staying with us. We Work hard to make our guests happy and appreciate your compliments ! At Hotel Excelsior San Marco, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us ! To avoid tensions we expose the national flags based on the number of guests of the previous year :-) We look forward to giving welcome again! Thank you very much! Best Regards Hotel Excelsior San Marco

5 out of 5

it is in centre

Pros: it is in centre of Bergamo
VERY NICE HOTEL,IT IS IN CENTRE OF BERGAMO ,NEAR TO ALTA CITTA

Posted by , from ROMANIA on 2 Oct 2017

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Comment from Hotel Management

5 Oct 2017 by Hotel Excelsior San Marco

Dear Mr Ungur Alexandru, Thanks for staying with us. We Work hard to make our guests happy and appreciate your lovely review. We look forward to giving welcome again. Best Regards Hotel Excelsior San Marco

4 out of 5
Die Lage,der Parkplatz. Das Zimmer hatte einen kleinen Balkon das wifi arbeitete leider nicht besonders gut.

Posted by on 10 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Hotel

Lieber Gast Wir möchten uns bei Ihnen dafür bedanken, dass Sie unser Gast sind und Ihre Bewertung abgegeben haben. Es tut uns leid, dass Ihre Erfahrung Ihre Erwartungen in Bezug auf das WLAN-System nicht erfüllt hat und normalerweise sehr geschätzt wird. Bitte erlauben Sie uns, unsere aufrichtige Entschuldigung auszudrücken. Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen, um Ihr Feedback zu verbessern! Danke im Voraus. Mit freundlichen Grüßen Hotel Excelsior San Marco

5 out of 5
Petit déjeuner très varié. Très bonne situation de l »Hôtel avec parking

Posted by on 8 Aug 2019

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Comment from Hotel Management

11 Aug 2019 by Hotel Excelsior San Marco

Cher invité Merci de rester avec nous. Nous travaillons dur pour rendre nos invités heureux et apprécier vos compliments! Nous sommes impatients de vous accueillir à nouveau! Merci beaucoup! Meilleures salutations Hôtel Excelsior San Marco

4 out of 5
Hotel in super Lage! Schöne Zimmer und freundliches Personal. Die Betten sind sehr bequem und man fühlt sich wohl. Das Badezimmer verfügt leider über fast keine Ablagefläche, so ist es etwas mühsam seine Sachen aufzustellen. Schön wäre einen Ort um sich zu sonnen und einfach zu sein. Alles in allem wirklich schön!

Posted by on 10 Jun 2019

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Comment from Hotel Management

13 Jun 2019 by Hotel Excelsior San marco

Lieber Gast Vielen Dank für Ihren Aufenthalt bei uns. Wir arbeiten hart daran, unsere Gäste glücklich zu machen und schätzen Ihre Komplimente und Vorschläge! Wir freuen uns auf ein Wiedersehen! Vielen Dank! Freundliche Grüße Hotel Excelsior San Marco

4 out of 5
sehr gute Lage, gutes Frühstück, freundliche Mitarbeiter

Posted by on 16 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Hotel Excelsior San Marco

Dear Customer thanks for staying with us. We Work hard to make our guests happy and appreciate your detailed review and your compliments ! We look forward to giving welcome again! Thank you very much! Best Regards Hotel Excelsior San Marco

4 out of 5
Ideal gelegen , Stadtmitte oder Bergamo alto in wenigen Min. erreichbar.

Posted by , from Schweiz on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Hotel Excelsior San Marco

Dear Mr Kurt thanks for staying with us. We Work hard to make our guests happy and appreciate your review ! We look forward to giving welcome again! Best Regards Hotel Excelsior San Marco

3 out of 5

Posted by on 4 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Hotel Excelsior San Marco

Dear Customer, I would like to thank-you for being our guest and for your review. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. Could you explain me the problem that you found so we can try to solve? Your feedback would be very important to us for check what happened... Looking forward to giving welcome again for another chance, let me know when came back in Bergamo for giving you the apologies personally. Thank-you in advance. With my best regards Beniamino Tomasoni General Manager

5 out of 5
Schönes Hotel mittem im Zentrum mit bewachter Parkanlage.

Posted by , from Schweiz on 4 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Hotel Excelsior San Marco

Dear Mr Sandro thanks for staying with us. We Work hard to make our guests happy and appreciate your review and your compliments ! We have a outdoor parking for €. 15 by night while our garage costs €. 20 by night. We look forward to giving welcome again! Thank you very much! Best Regards Hotel Excelsior San Marco

4 out of 5

Tolle Lage unterhalb der Altstadt

Pros: Stadtnähe, Sprudelwanne😉
Cons: Für ein 4 Sterne Haus absolut top
Location: zentral, wenige Meter zur Bahn in die Altstadt
Wir wurden freundlich empfangen und uns wurde angeboten, die Koffer auf's Zimmer zu bringen. Das Zimmer war absolut in Ordnung, etwas hellhörig aber sehr sauber. Die Sprudelwanne habe ich ausprobiert - super! Frühstück war anwechslungsreich. Ich kann dieses Hotel mit gutem Gewissen weiterempfehlen. Preis / Leistung stimmt absolut.

Posted by on 28 Mar 2017

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Comment from Hotel Management

30 Mar 2017 by Hotel Excelsior San Marco

Sehr geehrter Herr / Frau Vielen Dank für den Aufenthalt bei uns. Wir arbeiten hart, um unsere Gäste glücklich zu machen und Ihr Feedback zu schätzen. Wir freuen uns, wieder willkommen zu heißen. Freundliche Grüße Hotel Excelsior San Marco Gästebewertungen

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference centres. Multilingual staff, ski equipment storage, and concierge services are also featured at the business-friendly Hotel Excelsior San Marco. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Bergamo hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 8 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 1960
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Ski equipment storage
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Bergamo (BGY-Orio Al Serio) (7.1 km / 4.4 mi)
  • Train station: Bergamo Alta Funicular (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Excelsior San Marco offers 155 forms of air-conditioned accommodation with minibars and a safe. 26-inch Flat-screen televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.

Roof Garden Restaurant – This restaurant specialises in international cuisine and serves lunch and dinner. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 10 lb)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitisation practices of Safe Hospitality National Protocol (Italy) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Safe Hospitality National Protocol (Italy) guidelines.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior San Marco
  • Excelsior San Marco Bergamo
  • Excelsior San Marco Hotel
  • Hotel Excelsior San Marco
  • Hotel Excelsior San Marco Bergamo
  • Hotel San Marco
  • San Marco Excelsior
  • Excelsior San Marco Bergamo
  • Hotel Excelsior San Marco Hotel
  • Hotel Excelsior San Marco Bergamo
  • Hotel Excelsior San Marco Hotel Bergamo

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.