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"The hotel was nice, but the airconditioning was only super hot or not on at all (even when I turned it down to 5C, it was boiling), so either you had ... " More

By a verified traveller on Tue 18 Feb 2020

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Standard Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£56* Per night/room 1 Sep - 2 Sep

Privilege, Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Privilege, Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the clean rooms at Mercure Bergamo Centro Palazzo Dolci. During your stay, you'll be connected to the convention centre and just a quick walk from Humanitas Gavazzeni Hospital. You'll find features such as free WiFi in public areas and a free manager's reception, plus a bar. Built in 1800, this 4-star hotel has 88 rooms over 4 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with LCD TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have good things to say about the accommodation for the comfy beds and low noise level
  • Just a 1-minute drive from Humanitas Gavazzeni Hospital and 13 minutes from Leolandia
  • Shopping centre shuttle service available for a fee
  • Pets welcome for a fee

Mercure Bergamo Centro Palazzo Dolci ratings based on 16 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Bergamo Centro Palazzo Dolci

Everyone (6) Couples (6) Family (2) Friends (1)
3 out of 5
The hotel was nice, but the airconditioning was only super hot or not on at all (even when I turned it down to 5C, it was boiling), so either you had to sleep in a sauna or an icebox. The room was pretty clean but for someone who is sensitive to strong smells, I felt like they used very strong cleaning products, and that the bathroom had some black growth on the wall. However, this is nitpicking as the hotel was nice otherwise and I know I'm a bit sensitive to hygiene issues...

Posted by on 18 Feb 2020

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1 out of 5
the staff did not serve us when we asked to repair the siphon sink that was clogged. The siphon smelled horribly and they did nothing. The staff at the restaurant spoke Italian and no one understood anything. Also worse was when the checkers wanted to re-charge us while ebookers had charged us all the amount, that is, they were already paid. The result of the check-out was to delay and lose the bus to the airport.

Posted by on 6 Feb 2019

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Comment from Hotel Management

16 Jul 2019 by ELISA

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely,

4 out of 5
Nice hotel. Close to rail station and Irish pub! Good transport links nearby.

Posted by on 3 Feb 2019

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Comment from Hotel Management

16 Jul 2019 by ELISA

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

4 out of 5

Ideal Position.

Excellent position for buses & trains to tour area & beyond. Staff vey good room very clean. But check the mini bar when you get there 5 items were missing on check in we reported this twice but they were not replaced during our stay & they tried to charge us for these items on check out. would stop again & recommend this hotel.

Posted by on 24 Sep 2012

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5 out of 5

Great hotel

Very modern and super clean.Near train and bus station, convenient for shops and old town

Posted by on 12 Aug 2012

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4 out of 5

Handy for airport transfer and for the old town

A minor check-in problem was resolved quickly. Very comfortable room and very friendly staff

Posted by on 30 Jul 2012

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4 out of 5

Bergamo City Break

Hotel was great value. Its location was excellent. Very clean and rooms were comfortable. Staff at reception were very pleasant and made some helpful recommendations. Well positioned for train station and Tourist Information.

Posted by on 29 Jul 2012

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3 out of 5
Virkailija vastaanotossa ei vaivautunut kirjoittamaan yöpyjän oikeaa nimeä vaikka hänellä oli yhden hengen huone, siitä seurasi hämmennystä aamiaisella Aamiainen hyvä muttä kahviautomaatti aivan liian pieni asiakasmäärään nähden ja siksi rikki 3pv poissa käytöstä, samoin puhtaat astiat loppuivat kesken, henkilökunta aamiaisella hidas ja ammattitaidoton

Posted by on 8 Nov 2019

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Comment from Hotel Management

21 Dec 2019 by Management

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

3 out of 5
Maukas aamiainen Muuten siivous oli hyvää ja pyyhkeitä vaihdettiin turhankin usein, mutta lattia oli tosi pölyinen, laminaatin pyyhkiminen nihkeällä mopilla ei olisi vienyt kauan aikaa. Pimennysverhot olivat osittain irti ja niin huonosti kiinni katossa ettei niitä paljoa uskaltanut heilutella.

Posted by on 11 Jun 2019

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Comment from Hotel Management

14 Jun 2019 by Elisa

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely,

4 out of 5
Ystävällinen, ja kysyttäessä avulias henkilökunta vastaanotossa. Englanninkielitaitoinen vastaanoton henkilökunta. Hyvä sijainti lähellä rautatieasemaa. Hyvä aamupala.

Posted by on 11 Apr 2019

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Comment from Hotel Management

16 Jul 2019 by elisa

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

About the Mercure Bergamo Centro Palazzo Dolci

Location Viale Papa Giovanni Xxiii 100, Bergamo, BG 24121

Property Features

You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Mercure Bergamo Centro Palazzo Dolci. Parking is available for a fee. This 4-star Bergamo hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 4 levels
  • Built in 1800
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bergamo (BGY-Orio Al Serio) (5.8 km / 3.6 mi)
  • Train station: Bergamo Station (1 km / 0.6 mi)
  • Property shuttles: Shopping centre shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Bergamo Centro Palazzo Dolci offers 88 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. 26-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

L'Accademia – This lobby lounge only serves light fare.Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 13 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

The property affirms that it follows sanitisation practices of Safe Hospitality National Protocol (Italy) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.The property affirms that it follows sanitisation practices of Safe Hospitality National Protocol (Italy) guidelines.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 9.00 and EUR 12.50 per person (approximately)
  • Self-parking fee: EUR 15 per day
  • Valet parking fee: EUR 15 per day
  • Nearby parking fee: EUR 15 per day
  • Pet fee: EUR 13 per pet, per night
  • Late check-out fee: EUR 18 (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bergamo Palazzo
  • Bergamo Palazzo Dolci Mercure
  • Mercure Bergamo Palazzo
  • Mercure Bergamo Palazzo Dolci
  • Mercure Palazzo Bergamo
  • Mercure Palazzo Dolci
  • Mercure Palazzo Dolci Hotel
  • Mercure Palazzo Dolci Hotel Bergamo
  • Palazzo Dolci
  • Palazzo Dolci Mercure Bergamo
  • Accor Bergamo Palazzo Dolci
  • Mercure Bergamo Palazzo Dolci Hotel Bergamo
  • Mercure Bergamo Centro Palazzo Dolci Hotel
  • Mercure Centro Palazzo Dolci Hotel
  • Mercure Bergamo Centro Palazzo Dolci
  • Mercure Centro Palazzo Dolci
  • Mercure Bergamo Centro Palazzo Dolci Hotel
  • Mercure Bergamo Centro Palazzo Dolci Bergamo
  • Mercure Bergamo Centro Palazzo Dolci Hotel Bergamo

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 10 October to 31 March.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.