24 May 2019 by axel team
Hello, Thank u so much for this review we are looking forward to see u again Best regards
7 Aug 2018 by Oliver Böhme / Hotel Manager
Thank you for your recent stay in the Axel Berlin. A person from the SPA Company will check the Jacuzzi, you will not have any problem the next time. Best regards from Berlin
26 Mar 2018 by Oliver Böhme / Hotel Manager
Dear guest, thank you so much for your nice review on expedia.I m happy that you had a good time with us and hope to welcome you soon again. Best regards from Berlin
11 Sep 2017 by manager
Dear Guest, We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. We really appreciate your time and your opinion. I hope to see you soon in Axel Hotel Berlín or at one of our Axel Hotels around the world. Yours Sincerely, Juan Carlos Utrilla Hotel Manager Axel Hotel Berlín
22 Nov 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber
Dear Bill, Thank you for taking the time to share your feedback. I am sorry that we did not tell you upon check in that you cannot enjoy the facilities on 6th floor. As well I would like to add that as you have booked through Expedia they would have had the responsibility to give you the information before you arrive to the hotel. We will appreciate very much if you could write a complain about the lack of information directly to Expedia too! We hope you would like to give us another chance next year when the new spa will be open! Sincerely,
18 Nov 2016 by Juan Carlos Utrilla General Manager Axel Hotel Ber
Dear Craig, Thank you for your comment about Axel Hotel Berlín. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards,
The following facilities are closed on Monday and Tuesday:
Axel Hotel Berlin - Adults Only offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. A rooftop terrace, tour or ticket assistance, and a garden are also featured at the business-friendly Axel Hotel Berlin - Adults Only. Smoking is allowed in designated areas at this 4-star Berlin hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Axel Hotel Berlin - Adults Only offers 87 forms of accommodation with a safe and complimentary bathrobes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:30 AM to 11:00 AM.
Urban Bar – This cocktail bar only serves breakfast.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.