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"The hotel was right next to the tram which made it easy to access Berlin and the hotel room was beautiful and comfy. " More

By Chanel B. on Sun 17 Apr 2016

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Standard Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£48* Per night/room 15 Apr - 16 Apr

Studio

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Suite

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at City Hotel Berlin East. During your stay, you'll be within walking distance of Velodrom. Free WiFi in public areas, a restaurant and a health club are available. This 4-star hotel has 317 rooms over 13 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • All rooms offer deep-soaking bathtubs, satellite TV and room service (during limited hours)
  • Free WiFi
  • Enjoy international cuisine while dining at Grenzlos
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a health club and bicycles to rent
  • Guests like the accommodation for the cleanliness, spaciousness and low noise level
  • Just a 4-minute drive from Velodrom and 8 minutes from DDR Museum
  • Pets welcome for a fee

City Hotel Berlin East ratings based on 79 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for City Hotel Berlin East

Everyone (28) Couples (25) Business (3) Family (10) Other (3) Friends (6)
2 out of 5
Staff were not friendly! Found service poor and rooms need more pillows

Posted by on 21 May 2018

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Comment from Hotel Management

23 May 2018 by Marie Zeitz

Dear guest, thanks for taking the time to give us a feedback concerning your recent stay. Unfortunately you didn’t enjoy it to 100 %. Therefore we would like to apologize. We always take reviews as a reason to work on our service and quality. We will take a note of the mentioned aspects and will find a solution to work on these. It will be nice to welcome you again to show your our improvements. Best regards Marie Zeitz

5 out of 5

Awesome couple trip

The hotel was right next to the tram which made it easy to access Berlin and the hotel room was beautiful and comfy.

Posted by on 17 Apr 2016

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3 out of 5

Good value for money

When we checked in we were not told of special price for breakfast if you booked it as you checked in. Also were not given map of local transport, both of which we heard being offered to German tourists when we visited the Reception desk later. Breakfast was good, hotel and rooms were clean, and staff were present. We paid for a room with wi fi, but this was appallingly bad, connection never lasted more than 5 minutes. Transport links were also good. I would recommend staying here. Get your wi fi sorted!

Posted by on 19 Nov 2015

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4 out of 5

Short City Break

After driving in circles for half an hour unable to locate the Grand City Hotel Berlin East we eventually went to the Holiday Inn which turned out to be the the Grand City Hotel. While waiting at the reception we met two other travellers that experienced the same problem - this should be made clear when booking the hotel. Parking is available at the hotel at €10 per day. The local tram system has a stop close to the hotel. There are no restaurants, mini markets or bars close to the hotel. ( except for the hotels own restaurant and bar, some confectory dispensers are placed on some of the floors. ) The hotel does provide all the necessary comforts, the room was large and clean. On the negative side -The bed was way to soft and only one pillow provided. We were 3 people in the room and only two towels were provided. The TV was quite dated and the remotes batteries were flat - but it worked ! There is no fridge in the room. Breakfast was quite good.

Posted by on 20 Feb 2015

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3 out of 5

Not quite worth four stars

The hotel was difficult to find as it shared reception with another hotel and all the instructions were only for that other hotel. According to the booking confirmation, our room also included wifi but that only meant that it was possible to buy expensive internet cards from the reception and use them in our room. The location was also a bit far from the city center and due to tram network construction work traveling by public transport took a long time and plenty of changes between vehicles were needed. Overall the room was clean and quite comfortable but in my opinion the hotel was not worth four stars.

Posted by on 11 Sep 2014

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4 out of 5

Posted by on 15 Sep 2020

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Comment from Hotel Management

29 Sep 2020 by Tanja Schnittka

Vielen Danl für Ihre Bewertung!

4 out of 5
Die Dame an der Rezeption war bei der Anreise etwas unfreundlich. Obwohl keine anderen Gäste warteten, stresste sie und wollte uns so schnell wie möglich loswerden. Die Zimmer sind ziemlich gross und auch sauber. Die Aussicht war nicht die Beste, da wir auf das Dach des Restaurant blicken konnten.

Posted by , from Basel on 29 Jul 2020

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Comment from Hotel Management

1 Sep 2020 by Tanja Schnittka

Hallo Yannick und Zhanna, das ist wirklich schade zu hören. Wir bedanken uns für Ihre Offenheit und entschuldigen uns für die Unannehmlichkeiten. Ich werde mit meinem Team noch einmal ausführlich sprechen. Herzliche Grüße Tanja Schnittka Front Office Manager

4 out of 5
Sehr schöne Unterkunft, das Zentrum ist jedoch nur mit der Straßenbahn zu erreichen, die Gegend selbst ist schon ziemlich weit weg vom Zentrum. Reichlich Parkplätze, kostenpflichtig oder fusßläufig auch frei.

Posted by on 17 Mar 2020

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Comment from Hotel Management

26 Apr 2020 by Tanja Schnittka

Vielen Dank für Ihre Bewertung. Wir hoffen Sie bald wieder als unser Gast begrüßen zu dürfen.

4 out of 5

Posted by on 18 Jan 2020

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5 out of 5
Für ein Wochenende in Berlin ist es super. Hat ebenfalls gute Verkehrsanschlüsse.

Posted by on 28 Oct 2019

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7804 square feet (725 square metres) and includes conference centres. A health club, a terrace, and tour or ticket assistance are also featured at the business-friendly City Hotel Berlin East. For a fee, parking is available. This 4-star Berlin hotel is smoke free.

  • 317 guestrooms or units
  • 13 levels
  • 2 buildings
  • 7804 sq ft of conference space
  • 725 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Train station: Ostkreuz Station (3.6 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

City Hotel Berlin East offers 317 forms of accommodation with a safe and a hairdryer. Beds feature down comforters. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep-soaking tub
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

Grenzlos – This restaurant specialises in international cuisine and only serves light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 25.00 per night.

Pet Policy

  • Pets: EUR 10 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Property follows guide to reopening holiday rentals (DTV & DFV - Germany)
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 30 per night
  • A city tax is imposed by the city of Berlin. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5 per cent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 13 for adults and EUR 7.5 for children (approximately)
  • Self-parking fee: EUR 13 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Late check-out fee: EUR 50 (subject to availability)
  • Rollaway bed fee: EUR 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berlin East Hotel
  • City Hotel Berlin East Hotel
  • Grand City Berlin East
  • Grand City Berlin East Hotel
  • City Hotel Berlin East Berlin
  • Grand City Hotel Berlin East
  • Hotel Grand City
  • City Berlin East
  • City Hotel Berlin East Hotel Berlin

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.