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"The hotel was right next to the tram which made it easy to access Berlin and the hotel room was beautiful and comfy. " More

By Chanel B. on Sun 17 Apr 2016

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Hotel Description

Our customers tell us they enjoy City Hotel Berlin East's good location. During your stay, you'll be within walking distance of Velodrom. Features include free WiFi in public areas, plus a restaurant and a health club. This 4-star hotel has 317 rooms over 13 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • All rooms offer deep-soaking bathtubs, satellite TV and room service (during limited hours)
  • Free WiFi
  • Enjoy international cuisine while dining at Grenzlos
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a health club and bicycles to rent
  • Guests have good things to say about the accommodation for the cleanliness and low noise level
  • Just a 4-minute drive from Velodrom and 7 minutes from Alexanderplatz
  • Pets welcome for a fee

Standard Double Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£43* Per night/room 20 Dec - 21 Dec

Studio

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Suite

Bed Count 4 Single Beds Maximum Occupancy 4 Max

Suite

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

City Hotel Berlin East ratings based on 98 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for City Hotel Berlin East

Everyone (26) Couples (37) Business (4) Family (13) Other (4) Friends (10)
2 out of 5
Staff were not friendly! Found service poor and rooms need more pillows

Posted by on 21 May 2018

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Comment from Hotel Management

23 May 2018 by Marie Zeitz

Dear guest, thanks for taking the time to give us a feedback concerning your recent stay. Unfortunately you didn’t enjoy it to 100 %. Therefore we would like to apologize. We always take reviews as a reason to work on our service and quality. We will take a note of the mentioned aspects and will find a solution to work on these. It will be nice to welcome you again to show your our improvements. Best regards Marie Zeitz

5 out of 5

Awesome couple trip

The hotel was right next to the tram which made it easy to access Berlin and the hotel room was beautiful and comfy.

Posted by on 17 Apr 2016

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3 out of 5

Good value for money

When we checked in we were not told of special price for breakfast if you booked it as you checked in. Also were not given map of local transport, both of which we heard being offered to German tourists when we visited the Reception desk later. Breakfast was good, hotel and rooms were clean, and staff were present. We paid for a room with wi fi, but this was appallingly bad, connection never lasted more than 5 minutes. Transport links were also good. I would recommend staying here. Get your wi fi sorted!

Posted by on 19 Nov 2015

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4 out of 5

Short City Break

After driving in circles for half an hour unable to locate the Grand City Hotel Berlin East we eventually went to the Holiday Inn which turned out to be the the Grand City Hotel. While waiting at the reception we met two other travellers that experienced the same problem - this should be made clear when booking the hotel. Parking is available at the hotel at €10 per day. The local tram system has a stop close to the hotel. There are no restaurants, mini markets or bars close to the hotel. ( except for the hotels own restaurant and bar, some confectory dispensers are placed on some of the floors. ) The hotel does provide all the necessary comforts, the room was large and clean. On the negative side -The bed was way to soft and only one pillow provided. We were 3 people in the room and only two towels were provided. The TV was quite dated and the remotes batteries were flat - but it worked ! There is no fridge in the room. Breakfast was quite good.

Posted by on 20 Feb 2015

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4 out of 5

Overall very good..

My sister and I booked in for 4 nights, and were fairly pleased with the experience. The staff were very friendly and helpful, the room was very clean (and although we opted for a smoking room, it didn't smell smoky). Our only minor disappointments were that we were given a double room, rather than a twin (not really a problem, but it would have been nice if that had been one of the questions along with whether we would like smoking or non-smoking), and that although there was a kitchenette area (the fridge came in exceptionally useful for cold drinks during the heat!), there was no kettle which would have been nice. No real complaints about the place though - the bed was clean and comfortable, the staff were wonderful, the bathroom was lovely and clean, and the hotel is located in a really convenient place. We've agreed we'd both stay there again if we return to Berlin - this would probably be the first hotel we'd look to.

Posted by on 14 Jul 2013

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4 out of 5

Helpful Advice

The hotel was excellent but the following advice might be helpful: 1. If you like firm pillows, bring your own; the hotel pillows are like beanbags. 2. the fitness studio is free and you can get the key from reception however there are no dumbbells, barbells, etc. 3. The UK guidebooks we had were useless for public transport systems--just ask reception for a proper map. The tram stop to Alexanderplatz is Hohenschönhauser Str./Weißenseer Weg which is just north of the hotel along Weißenseer Weg. Take an M5 or M6.

Posted by on 1 Jan 2012

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3 out of 5

Not quite worth four stars

The hotel was difficult to find as it shared reception with another hotel and all the instructions were only for that other hotel. According to the booking confirmation, our room also included wifi but that only meant that it was possible to buy expensive internet cards from the reception and use them in our room. The location was also a bit far from the city center and due to tram network construction work traveling by public transport took a long time and plenty of changes between vehicles were needed. Overall the room was clean and quite comfortable but in my opinion the hotel was not worth four stars.

Posted by on 11 Sep 2014

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5 out of 5
Für ein Wochenende in Berlin ist es super. Hat ebenfalls gute Verkehrsanschlüsse.

Posted by on 28 Oct 2019

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4 out of 5

Posted by on 19 Oct 2019

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3 out of 5

Posted by on 14 Oct 2019

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Comment from Hotel Management

21 Nov 2019 by Ingo Westphal

Vielen Dank für Ihren Aufenthalt und für die Wiedergabe Ihrer persönlichen Eindrücke. Für uns ist es wichtig zu wissen, ob sich unsere Gäste wohl fühlen. Jede Information ist hilfreich und unterstützt uns dabei, die Sichtweise unserer Gäste auf die Hotelabläufe besser zu verstehen. Es tut uns sehr leid, dass wir Ihnen keinen angenehmen Aufenthalt bereiten konnten und Sie sich bei uns offensichtlich nicht wohlgefühlt haben. Dafür möchten wir uns vielmals entschuldigen. Die von Ihnen genannten Punkte entsprechen nicht unserem Standard und werden intern ausführlich mit den betreffenden Abteilungen besprochen. Wir hoffen, Sie nehmen unsere Entschuldigung an und geben uns noch eine zweite Chance, sodass wir Sie dann in allen Punkten überzeugen können. Ingo Westphal

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7804 square feet (725 square metres) and includes conference centres. A health club, a terrace, and tour or ticket assistance are also featured at the business-friendly City Hotel Berlin East. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Berlin hotel.

  • 317 guestrooms or units
  • 13 levels
  • 2 buildings
  • 7804 sq ft of conference space
  • 725 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Airport: Berlin (TXL-Tegel) (15.3 km / 9.5 mi)
  • Train station: Ostkreuz Station (3.6 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

City Hotel Berlin East offers 317 forms of accommodation with a safe and a hairdryer. Beds feature down comforters. A pillow menu is available. Satellite televisions are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

Grenzlos – This restaurant specialises in international cuisine and only serves light fare.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 25.00 per night.

Pets

  • Pets: EUR 10 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 30 per night
  • A city tax is imposed by the city of Berlin. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 13 for adults and EUR 7.5 for children (approximately)
  • Self-parking fee: EUR 13 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Late check-out fee: EUR 50 (subject to availability)
  • Rollaway bed fee: EUR 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berlin East Hotel
  • City Hotel Berlin East Hotel
  • Grand City Berlin East
  • Grand City Berlin East Hotel
  • City Hotel Berlin East Berlin
  • Grand City Hotel Berlin East
  • Hotel Grand City
  • City Berlin East
  • City Hotel Berlin East Hotel Berlin

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.