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4.6 out of 5

"The hotel was excellent. Before we arrived there were numerous messages with the hotel due to the coronavirus epidemic. The replies were prompt and i ... " More

By a verified traveller on Fri 31 Jul 2020

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£145* Per night/room 9 May - 10 May

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Single Beds (Club Access)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The breakfast at Grand Hyatt Berlin gets high marks from our customers. During your stay, you're just a quick walk from Potsdamer Platz. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. This 5-star hotel has 342 rooms over 9 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with MP3 docking stations, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with facials, massages or body treatments at Club Olympus
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Steps from Sony Center and 6 minutes on foot from Potsdamer Platz
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Grand Hyatt Berlin ratings based on 45 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt Berlin

Everyone (31) Couples (6) Family (2)
5 out of 5
The hotel was excellent. Before we arrived there were numerous messages with the hotel due to the coronavirus epidemic. The replies were prompt and informative. We had to print a voucher for an activity ant the staff could not have been more helpful. It was a Birthday and Anniversary whilst we stayed and the hotel delivered a complimentary bottle of bubbly to our room.

Posted by , from Northern Ireland on 31 Jul 2020

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Comment from Hotel Management

4 Aug 2020 by Grand Hyatt Berlin

Dear DennisKirk, I sincerely thank you for having chosen to stay with us. It is great that you felt comfortable and that the service of the team met your expectations and needs. It is great to learn that you enjoyed your time with us at the fullest and we can´t wait for your return. Please do not hesitate to contact us at any time for questions or wishes. With best regards, Jan Peter van der Ree General Manager

5 out of 5

Posted by on 15 Oct 2018

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5 out of 5
Really good location. Nice room and helpful staff.

Posted by on 27 Nov 2017

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5 out of 5

Great hotel, short walk from underground

Pros: Rooms, swimming pool and spa.
Great hotel with a fantastic swimming pool and huge stainless steel hot tub. Staff were great, room was well maintained and well above average size, large bathroom area, bath and shower. Great double glazing, though we were above the main entrance, it was nice and quiet. Couldn't really fault it. The location is good, it's a short walk (10 minutes) from the Brandenburg gate, but not in a really busy area, so it's pretty quite on a night as most restaurants shut around 11 am in the area. An underground stop is also a short walk away (2 minutes), so you can get anywhere in the city pretty quickly from here. All in all a good place for a relaxing break and wander around the city.

Posted by , from UK on 17 Aug 2017

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4 out of 5

Nice hotel , centrally located. Lots of comforts.

It really met our standards. Spacious rooms with lots of comforts. Main problem is that the breakfast was outrageously expensive 36 euros per person. We were offered an upgrade which was also ridiculously expensive and we ended up having breakfast elsewhere everyday. They need to revisit the above issue. Otherwise we really enjoyed our stay.

Posted by , from London on 22 Apr 2017

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Comment from Hotel Management

27 Apr 2017 by Grand Hyatt Berlin

Dear Della, Thank you for having chosen to stay with us and for having taken the time to share your impressions with us. I am happy that your room and our overall facilities were to your entire satisfaction. However, I have also noticed your concerns regarding our breakfast and please rest assured that we will discuss your comments internally in order to improve our overall performance. It would be our pleasure to welcome you back in the future and needless to say, should you have any further concerns, I will be delighted to assist you at any time. Warm regards Benno Geruschkat General Manager

5 out of 5

Fantastic hotel, great location

Hotel, rooms, cleanliness, location all first class. Definitely recommend

Posted by , from Diraet on 15 Mar 2017

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5 out of 5

Central Hotel great Service choose the Club floor

Hotel booked for Weekend Break - staff very attentive and facilities excellent .

Posted by on 28 Nov 2016

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2 out of 5
Leider wurden wir nicht vorher informiert, dass Spa und Fitness nur sehr eingeschränkt nutzbar sind, an einem Tag konnten wir es gar nicht nutzen, wir waren für ein Wellnesswochenende dort.

Posted by on 29 Sep 2020

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4 out of 5
Nice Xmas decoration and good food at hotel’s restaurants.

Posted by on 26 Dec 2019

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Comment from Hotel Management

27 Dec 2019 by Grand Hyatt Berlin

Dear guest, greetings from Berlin and many thanks for your positive feedback of your recent stay. It is great that you liked the festive Christmas decoration in the house and that the quality of the dishes at our restaurants met your needs. We look forward to your return and please do not hesitate to contact us at any time for your questions or wishes. Kind regards, Jan Peter van der Ree General Manager

5 out of 5
Good location and comfortable room. Spa and gym OK

Posted by on 26 Dec 2019

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Comment from Hotel Management

27 Dec 2019 by Grand Hyatt Berlin

Dear guest, thank you so much for your recent stay at Grand Hyatt Berlin. It is great that the location of the hotel met your needs and that you felt comfortable in your room. I am also happy that you took the time to visit our Club Olympus Spa & Fitness. We hope to welcome you back soon and remain at your disposal for questions or wishes. Kind regards, Jan Peter van der Ree General Manager

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

Grand Hyatt Berlin offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business centre and a limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square metres) and includes conference rooms. A 24-hour fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Grand Hyatt Berlin. Parking is available for a fee. This 5-star Berlin hotel is smoke free.

  • 342 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • 18299 sq ft of conference space
  • 1700 sq. m of conference space
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Berlin (QPP-Berlin Central Station) (2.1 km / 1.3 mi)
  • Metro station: Potsdamer Place U-Bahn (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hyatt Berlin offers 342 forms of accommodation with MP3 docking stations and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Grand Hyatt Berlin has 2 restaurants on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Spa Services

Club Olympus has 6 treatment rooms. Services include deep-tissue massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 35 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children under 12 years old are allowed in the pool from 10 AM-10 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Property follows guide to reopening holiday rentals (DTV & DFV - Germany)
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Berlin. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5 per cent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 36 per person (approximately)
  • Self-parking fee: EUR 20 per day
  • Valet parking fee: EUR 5 per day
  • Pet fee: EUR 35 per pet, per night
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berlin Grand Hyatt
  • Grand Hyatt Berlin
  • Grand Hyatt Berlin Hotel
  • Hyatt Berlin Grand
  • Berlin Hyatt
  • Grand Hyatt Berlin Hotel Berlin
  • Hyatt Berlin
  • Grand Hyatt Berlin Hotel
  • Grand Hyatt Berlin Berlin
  • Grand Hyatt Berlin Hotel Berlin

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.