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4.2 out of 5

"Location and proximity to the Christmas markets and shopping district is perfect. Hotel is clean and fInished to a high Standard. If i ever find mysel ... " More

By a verified traveller on Fri 03 Jan 2020

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Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£82* Per night/room 1 Nov - 2 Nov

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hotel Description

The comfortable rooms at Steigenberger Hotel Berlin get high marks from our customers. During your stay, you're just a quick walk from Berlin Zoological Garden. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant. This 5-star hotel has 398 rooms over 6 floors. This property offers pet-friendly amenities, such as food and water bowls. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Indulge with thalassotherapy, Ayurvedic treatments or body treatments at SPA and Wellness
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests speak favourably about the helpful staff and the clean guestrooms
  • Steps from Kurfürstendamm and 4 minutes on foot from Kaiser Wilhelm Memorial Church
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Steigenberger Hotel Berlin ratings based on 159 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Steigenberger Hotel Berlin

Everyone (102) Couples (31) Family (17)
5 out of 5
Location and proximity to the Christmas markets and shopping district is perfect. Hotel is clean and fInished to a high Standard. If i ever find myself back in Berlin I will be staying here again

Posted by on 3 Jan 2020

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Comment from Hotel Management

8 Jan 2020 by Richard Engelmayer

Dear Guest, thank you for your recent stay with us and for taking the time to write such a lovely five-star review here on ebookers. Our greatest desire is to make our guests' stay as pleasant as possible and I am very pleased that we have achieved this with you. I am happy that you felt comfortable and that you enjoyed our great location. I look forward to welcoming you back! In the meantime, all the best for you. Kind regards, Richard Engelmayer, General Manager

4 out of 5

Posted by on 7 Dec 2019

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3 out of 5
Good hotel, poor staff service. Very rude, unwilling to help especially they girl with surname Nielsen, girl with surname Cocker and the BIG guy with glasses. 👎👎👎👎👎👎

Posted by on 12 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by Richard Engelmayer

Dear Guest, thank you very much for choosing our Steigenberger Hotel Berlin for your recent trip to the German capital as well as for your feedback here on ebookers. I regret very much that we were not able to serve you in a satisfying way. There is certainly no excuse for a rude behavior. Please feel ensured that a warm and individual communication is our highest priority which is also deep-seated in our corporate philosophy. As a consequence, our Front Office Manager will have a critical conversation with the concerned team members. Furthermore, she will take your experiences as an occasion to repeat the standards of a service-minded communication with her entire team. At this point, I do not want to miss the opportunity to express my sincere apologies for the disappointment caused. I can only hope that you will give us a second chance when you return to Berlin. Then, we would be delighted to convince you of an improved service. Kind regards, Richard Engelmayer, General Manager

5 out of 5

Posted by on 29 Sep 2019

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Comment from Hotel Management

3 Oct 2019 by RE

Lieber Gast, für Ihr hervorragendes Rating via ebookers sowie Ihre Übernachtung in unserem Steigenberger Hotel Berlin bedanke ich mich herzlich. Es ist schön zu wissen, dass Sie sich bei uns rundum wohlgefühlt haben. In der Hoffnung, Sie bald wieder in unserem Haus empfangen zu dürfen, verbleibe ich mit besten Grüßen, Richard Engelmayer, General Manager

5 out of 5
Hotel was in a fantastic location for exploring Berlin, close to bus stop and underground. Nice atmosphere around the hotel, lots of food choices, great shopping and near to the zoo. Breakfast was plentiful, I particularly enjoyed the honeycomb and freshly churned butter. All the full hot breakfast options, xold meats and cheese. Hot sauna but ne aware that people do go in nude. Swimming pool, i didnt actually go in but seemed fine. Rooms were good. Free travel card helps too. I would stay here again.

Posted by on 19 Aug 2019

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5 out of 5

Posted by on 14 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by RE

Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben unser Steigenberger Hotel Berlin im Nachgang an Ihren Aufenthalt zu bewerten. Ich freue mich sehr über Ihr zuvorkommendes Rating und hoffe, Sie demnächst wieder in Berlin begrüßen zu dürfen. Herzlichst, Ihr Richard Engelmayer General Manager

4 out of 5
Close proximity to the centre and quiet location of the hotel.

Posted by on 14 Jul 2019

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5 out of 5

Posted by on 9 Apr 2019

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5 out of 5
Sehr netter Empfang, schöne Zimmer, gutes Frühstück, nette Bedienung, alles Perfekt.

Posted by on 2 Oct 2020

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5 out of 5

Posted by on 21 Sep 2020

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About the Steigenberger Hotel Berlin

Location Los-Angeles-Platz 1, Berlin, BE 10789

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to December 31 2021 (dates subject to change):

  • Spa

The following facilities are closed seasonally each year. They will be closed from 1 July to 31 December:

  • Dining venue

Property Features

Steigenberger Hotel Berlin offers its guests a full-service spa and a health club. There's a restaurant on site. A 24-hour business centre and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 15306 square feet (1422 square metres) and includes conference centres. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Steigenberger Hotel Berlin. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Berlin hotel.

  • 1 building
  • 398 guestrooms or units
  • 6 levels
  • 15306 sq ft of conference space
  • 1422 sq. m of conference space
  • Dining venue
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Berlin Zoo Station (0.9 km / 0.5 mi)
  • Metro station: Kurfurstendamm U-Bahn (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Steigenberger Hotel Berlin offers 398 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. 45-inch Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Steigenberger Hotel Berlin has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby

Spa Services

SPA and Wellness has massage/treatment rooms. Services include body treatments and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic and thalassotherapy.

  • Manicures and pedicures
  • Body treatments
  • Thalassotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 20 per accommodation, per night
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay for free – 2
  • Online penalty collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Berlin. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5 per cent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 per person (approximately)
  • Self-parking fee: EUR 25.00 per day (in/out privileges)
  • Valet parking fee: EUR 25.00 per day
  • Pet fee: EUR 20 per accommodation, per night
  • Early check-in fee: EUR 19 (subject to availability)
  • Late check-out fee: EUR 19 (subject to availability)
  • Rollaway bed fee: EUR 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berlin Steigenberger Hotel
  • Steigenberger Berlin
  • Steigenberger Hotel Berlin
  • Steigenberger Berlin Hotel Berlin
  • Steigenberger Hotel
  • Steigenberger
  • Steigenberger Berlin Berlin
  • Steigenberger Hotel Berlin Hotel
  • Steigenberger Hotel Berlin Berlin
  • Steigenberger Hotel Berlin Hotel Berlin

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.