8 Jan 2020 by Richard Engelmayer
Dear Guest, thank you for your recent stay with us and for taking the time to write such a lovely five-star review here on ebookers. Our greatest desire is to make our guests' stay as pleasant as possible and I am very pleased that we have achieved this with you. I am happy that you felt comfortable and that you enjoyed our great location. I look forward to welcoming you back! In the meantime, all the best for you. Kind regards, Richard Engelmayer, General Manager
14 Nov 2019 by Richard Engelmayer
Dear Guest, thank you very much for choosing our Steigenberger Hotel Berlin for your recent trip to the German capital as well as for your feedback here on ebookers. I regret very much that we were not able to serve you in a satisfying way. There is certainly no excuse for a rude behavior. Please feel ensured that a warm and individual communication is our highest priority which is also deep-seated in our corporate philosophy. As a consequence, our Front Office Manager will have a critical conversation with the concerned team members. Furthermore, she will take your experiences as an occasion to repeat the standards of a service-minded communication with her entire team. At this point, I do not want to miss the opportunity to express my sincere apologies for the disappointment caused. I can only hope that you will give us a second chance when you return to Berlin. Then, we would be delighted to convince you of an improved service. Kind regards, Richard Engelmayer, General Manager
3 Oct 2019 by RE
Lieber Gast, für Ihr hervorragendes Rating via ebookers sowie Ihre Übernachtung in unserem Steigenberger Hotel Berlin bedanke ich mich herzlich. Es ist schön zu wissen, dass Sie sich bei uns rundum wohlgefühlt haben. In der Hoffnung, Sie bald wieder in unserem Haus empfangen zu dürfen, verbleibe ich mit besten Grüßen, Richard Engelmayer, General Manager
27 Aug 2019 by RE
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben unser Steigenberger Hotel Berlin im Nachgang an Ihren Aufenthalt zu bewerten. Ich freue mich sehr über Ihr zuvorkommendes Rating und hoffe, Sie demnächst wieder in Berlin begrüßen zu dürfen. Herzlichst, Ihr Richard Engelmayer General Manager
The following facilities or services will be unavailable from July 1 2021 to December 31 2021 (dates subject to change):
The following facilities are closed seasonally each year. They will be closed from 1 July to 31 December:
Steigenberger Hotel Berlin offers its guests a full-service spa and a health club. There's a restaurant on site. A 24-hour business centre and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 15306 square feet (1422 square metres) and includes conference centres. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Steigenberger Hotel Berlin. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Berlin hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)
Steigenberger Hotel Berlin offers 398 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. 45-inch Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Steigenberger Hotel Berlin has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
SPA and Wellness has massage/treatment rooms. Services include body treatments and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic and thalassotherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.