4.5 out of 5

"The staff were very welcoming, particularly the bar staff. The hotel is beautiful and clean, however I did find a sweet wrapper underneath my bed. The ... " More

By a verified traveller on Sun 15 Apr 2018

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Hotel Description

Our customers tell us they enjoy the room service at The Westin Grand, Berlin. During your stay, you're just a quick walk from Friedrichstrasse. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1987, this 5-star hotel has 400 rooms over 7 floors. Free WiFi and LED TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body scrubs or body wraps at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Friedrichstrasse and Komische Oper Berlin
  • Pets welcome for a fee

Deluxe Room with City View

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£85 per night

Linden Superior Room with City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Garden Superior Room with Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Garden Superior Room with Garden View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Deluxe Room with Garden View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

The Westin Grand, Berlin ratings based on 77 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Grand, Berlin

Everyone (38) Couples (19) Business (1) Family (6) Other (4) Friends (4)
4 out of 5
We choose to stay in a 5 star hotel. I didnt know that we had to pay extra for the sauna. The pool was cold..the rooms ok.

Posted by on 12 Apr 2019

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Comment from Hotel Management

12 Apr 2019 by WestinGrandBerlin

Dear Guest, Thank you for choosing to stay at the Westin Grand, Berlin and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we work hard to deliver an exceptional guest experience. We deeply regret that in this case we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. The Westin Grand Berlin-Team, Andrea W.

4 out of 5
Decor and cleanliness excellent. Spa was absolutely terrible for this star rating of hotel.

Posted by on 10 Apr 2019

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Comment from Hotel Management

12 Apr 2019 by WestinGrandBerlin

Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Berlin. We appreciate your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Westin Grand, Berlin and we hope you choose to create more memories with us whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

5 out of 5
The Westin Grand, Berlin hotel is a very good place to stay in Berlin. It is located within walking distance to lots of historical buildings and there are plenty of places to eat nearby, all within walking distance. The staff are all very friendly and helpful, nothing is too much for them to do.

Posted by , from Cambridge, UK on 28 Mar 2019

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Comment from Hotel Management

5 Apr 2019 by WestinGrandBerlin

Dear Monica, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Grand, Berlin. It is always encouraging to hear positive feedback, particularly when it comes from our guests ! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Grand, Berlin and we hope you choose to create more memories here whenever your travels bring you back to our town. The Westin Grand Berlin-Team, Andrea W.

4 out of 5

Posted by on 11 Feb 2019

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Comment from Hotel Management

5 Apr 2019 by WestinGrandBerlin

Dear Guest, Without any word you let’s know, that you have had a great experience with us. Thank you so much for your stay and your great review and be welcome at any time in the future. The Westin Grand Berlin-Team, Andrea W.

4 out of 5

Posted by on 1 Jan 2019

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Comment from Hotel Management

24 Jan 2019 by WestinGrandBerlin

Dear Guest, Thank you for the great marking of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

4 out of 5
Lovely Hotel in the heart of Berlin. Staff were OK but not very welcoming especially in the restaurant the occasional smile would be nice and take a little more time with the customer to explain menus etc.

Posted by on 18 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by WestinGrandBerlin

Dear Guest, Thank you for taking the time to share your feedback. We have shared and evaluate this with the appropriate team. We hope to welcome you back to our hotel very soon! Sincerely, The Westin Grand Berlin-Team, Andrea W.

5 out of 5

Posted by on 4 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by WestinGrandBerlin

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

5 out of 5
Great central location. Friendly staff and would definitely return. Spa facilities a little basic (pool and sauna), and food and drinks a little pricey, but overall a wonderful experience.

Posted by , from London on 30 Jul 2018

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Comment from Hotel Management

9 Aug 2018 by WestinGrandBerlin

Dear Christine, Wonderful, that you had a lovely stay with us. Thank for have been with us and the great evaluation. We would be glad to see you again very soon. Sincerely, The Westin Grand Berlin-Team, Andea W.

5 out of 5
The staff were very welcoming, particularly the bar staff. The hotel is beautiful and clean, however I did find a sweet wrapper underneath my bed. The spa looked good but the pool was too cold I could only take 5 minutes of shivering before leaving. I would definitely stay here again though as the overall experience was fantastic.

Posted by on 15 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by WestinGrandBerlin

It's fantastic, that you loved your stay with us and that you have had a great experience. That's what we are working for and we thank you for your kind review. You know, we are waiting here in your Berlin-home for your next stay in the not too distant future The Westin Grand Berlin-Team, Andrea W.

5 out of 5

Fabulous trip to Berlin

Pros: Could find no fault in hotel and loved everything
Location: Easy walk to Brandenburg gate,Checkpoint Charlie,and most tourist sights.Also near good quality shops
Hotel was very well located for the things we had planned to do in the city. Beautiful hotel with very warm and welcoming staff who were very helpful.Opted for a garden view room which was a great choice as it was so quiet for being centrally situated. Terrific choice at breakfast,all tastes catered for. Highly recommend.

Posted by , from scotland on 20 Feb 2017

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About the The Westin Grand, Berlin

Location Friedrichstr. 158-164, Berlin, BE 10117

Property Features

The Westin Grand, Berlin offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a limo/town car service are available. Event space at this hotel measures 9225 square feet (857 square metres) and includes conference rooms. A fitness centre, spa services, and a terrace are also featured at the luxury The Westin Grand, Berlin. For a fee, parking is available. This 5-star Berlin hotel is smoke free.

  • 400 guestrooms or units
  • 7 levels
  • 9225 sq ft of conference space
  • 857 sq. m of conference space
  • Built in 1987
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Berlin (TXL-Tegel) (9.4 km / 5.8 mi)
  • Train station: Berlin Friedrichstraße Station (1.2 km / 0.8 mi)
  • Metro station: Franzosische Street U-Bahn (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Grand, Berlin offers 400 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. LED televisions come with satellite channels. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. This Berlin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

The Westin Grand, Berlin has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Please note: Due to construction underway nearby if using a GPS satellite navigator please select the following address and/or coordinates to get to the hotel: Behrenstrasse 52, 10117 Berlin, Germany - 52.51573°N/13.38829°E.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: EUR 30 per pet, per night
  • Weight limit: 44 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night
  • A city tax of Berlin is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.
  • A 5 per cent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 32 for adults and EUR 16 for children (approximately)
  • Valet parking fee: EUR 32 per night
  • Pet fee: EUR 30 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: EUR 8.00 per person, per day and includes use of:

  • – Sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Grand Berlin Hotel
  • Westin Grand Hotel
  • Westin Grand Berlin
  • Westin Grand

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.