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5.0 out of 5

"Unbelievable hotel with amazing staff, service and food beyond compare. There is some construction on the outdoor pool which is closed until June or ... " More

By a verified traveller on Fri 27 Apr 2018

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£381* Per night/room 28 Jun - 29 Jun

Suite (Ambassador Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite (Imperial Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt's good location. During your stay, you're just a quick walk from Imperial Chapel. Features include free WiFi in public areas, plus 3 restaurants and a full-service spa. Built in 1854, this 5-star palace has 142 rooms over 5 floors. All rooms offer free WiFi and Select Comfort beds.

  • Air-conditioned rooms with Select Comfort beds, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Enjoy French cuisine with ocean views at La Rotonde, one of the property's 3 restaurants
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Treat yourself to aromatherapy, body treatments or manicures and pedicures at the spa
  • Services include babysitting, a free kids' club and a lifeguard on site
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the location and the helpful staff
  • Within a 10-minute walk of Biarritz City Hall and Casino Barriere
  • Cats and dogs welcome for a fee

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Everyone (2)
5 out of 5

Without doubt the best hotel I have ever stayed in

Unbelievable hotel with amazing staff, service and food beyond compare. There is some construction on the outdoor pool which is closed until June or July 2018 so bare that in mind but the indoor pool and spa is lovely but the outdoor area will be lovely when complete. Stay here on the half board package is actually good value for the quality and pay if you want extras but you will want for nothing here really. It felt very special to stay here even just for two nights. And the hotel picked us up from the airport. 10/10 for everything. I couldn’t fault anything and still smiling!

Posted by , from cambridge on 27 Apr 2018

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Comment from Hotel Management

15 May 2018 by Hôtel du Palais

Dear guest, Thank you very much for your kind review ! Best regards,

5 out of 5

Un havre de paix

Un formidable séjour d'une seule nuit! Le SPA, l'accueil chaleureux, la beauté de la salle à manger, le confort de la chambre nous ont fait complètement oublier la mauvaise météo! Au contraire, c'était très beau la vue du paysage à l'abri!

Posted by on 30 Apr 2018

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Comment from Hotel Management

17 May 2018 by Hôtel du Palais

Cher Hôte, Nous vous remercions vivement pour votre note ! Cordialement

About the Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Location 1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques 64200

Property Features

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business centre. A kids' pool, a hot tub, and a fitness centre are also featured at the luxury Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Biarritz palace is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Built in 1854
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Carcassonne (CCF-Pays Cathare) (387.8 km / 241 mi)
  • Train station: Biarritz Station (4.8 km / 3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers 142 forms of air-conditioned accommodation with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries. This Biarritz palace provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

La Rotonde – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required.

Le Sunset – This poolside restaurant specialises in French cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Le Lounge – Overlooking the ocean and pool, this restaurant specialises in French cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required. Open daily.

Le Bar Napoleon III – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Motor boating nearby
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Rafting nearby
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Skydiving nearby
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Surfing lessons: Nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 90.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 50 per pet, per night
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 50 and EUR 50 for adults, and EUR 25 and EUR 25 for children (approximately)
  • Uncovered self-parking fee: EUR 30 per day (in/out privileges)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • du Palais Imperial
  • du Palais Imperial Biarritz
  • Hôtel du Palais Imperial Resort
  • Hôtel du Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial Biarritz
  • Palais Imperial
  • Hotel du Palais Biarritz In The Unbound Collection By Hyatt
  • Hôtel Palais Imperial Resort Biarritz
  • Palais Imperial Biarritz
  • Palace Hôtel du Palais Imperial Resort & Spa Biarritz
  • Biarritz Hôtel du Palais Imperial Resort & Spa Palace
  • Palace Hôtel du Palais Imperial Resort & Spa
  • Hôtel du Palais Imperial Resort & Spa Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial
  • Hôtel du Palais Imperial Resort Spa
  • Hôtel Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial Biarritz
  • Palais Imperial
  • Palace Hôtel du Palais Imperial Resort & Spa Biarritz
  • Biarritz Hôtel du Palais Imperial Resort & Spa Palace
  • Palace Hôtel du Palais Imperial Resort & Spa
  • Hôtel du Palais Imperial Resort & Spa Biarritz
  • Hôtel du Palais Imperial Resort Spa
  • Hôtel Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial Biarritz
  • Palais Imperial
  • Palace Hôtel du Palais Imperial Resort & Spa Biarritz
  • Biarritz Hôtel du Palais Imperial Resort & Spa Palace
  • Palace Hôtel du Palais Imperial Resort & Spa
  • Hôtel du Palais Imperial Resort & Spa Biarritz
  • Hôtel du Palais Imperial Resort Spa
  • Palais Imperial Biarritz

You should know

  • Reservations are needed for massage services. For reservations, contact the palace before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.