Skip to main content
Beginning of main content

"Its all about customer service, and the staff at the Mercure Plaza in Biel know this perfectly. We arrived late to be confronted with at first no rese ... " More

By DvD 1962 on Sun 25 Jan 2015

Enter dates to see availability

Select your room to view prices

Classic Room, 2 Single Beds, Bathtub

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£92* Per night/room 7 Feb - 8 Feb

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Room, 1 Single Bed, Bathtub

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Plaza Biel. During your stay, you're just a quick walk from City Park. Free WiFi in public areas, 2 bars and a restaurant are available. This 4-star hotel has 100 rooms over 6 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant Barrique
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • Just a 5-minute walk from City Park and 6 minutes on foot from Swiss Reformed City Church
  • Cats and dogs welcome for a fee

Mercure Plaza Biel ratings based on 35 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Plaza Biel

Everyone (14) Couples (8) Business (3) Family (5)
4 out of 5

Solution driven

Its all about customer service, and the staff at the Mercure Plaza in Biel know this perfectly. We arrived late to be confronted with at first no reservation being found in our name, and then being told they didnt have the room type we booked. Apologies followed with a clear statement that they would find a way to make it right, which they did within 30mins phoning us all was as reserved and booked. Well done!

Posted by on 25 Jan 2015

Was this review helpful to you?
4 out of 5

Posted by on 17 Oct 2020

Was this review helpful to you?
5 out of 5

Posted by on 5 Oct 2020

Was this review helpful to you?
5 out of 5
Freundlich, hatten sofort ein zimmer bereit, aussderdem zentral gelegen

Posted by on 23 Aug 2020

Was this review helpful to you?
5 out of 5
Sehr freundliches Personal, das auf die Wünsche der Gäste eingeht. Schöne Zimmer und sehr ruhig.

Posted by , from Graubünden on 22 Aug 2020

Was this review helpful to you?
3 out of 5
Das Hotel ist gut und sauber. Aber die Besucher des Clubs im Keller des Nachbarhauses waren die ganze Nacht extrem laut und wir konnten kaum schlafen.

Posted by , from Schweiz on 12 Jul 2020

Was this review helpful to you?
4 out of 5

Posted by on 23 Jun 2020

Was this review helpful to you?
4 out of 5
Das Hotel war ziemlich teuer alles, super für einen kurzen Aufenthalt! Die Leute an der recepción sehr freundlich

Posted by on 25 May 2020

Was this review helpful to you?
4 out of 5
Sauber und gemütlich. Leider war es im Zimmer sehr kalt, und die Dusche brauchte sehr lange bis sie warm wurde und viel Wasser kam auch nicht aus der Brause

Posted by on 16 Feb 2020

Was this review helpful to you?
3 out of 5
Freundlicher Empfang. Hilfsbereit. Die zusätzliche Bettdecke wurde sofort gebracht.

Posted by on 12 Feb 2020

Was this review helpful to you?

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Plaza Biel offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 1700 square feet (158 square metres) and includes conference rooms. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Mercure Plaza Biel. For a fee, parking is available. This 4-star Biel hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • 1700 sq ft of conference space
  • 158 sq. m of conference space
  • Dining venue
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bern (BRN-Belp) (54.8 km / 34.1 mi)
  • Train station: Biel/Bienne Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Plaza Biel offers 100 forms of accommodation with minibars and a safe. 32-inch Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

Restaurant Barrique – This restaurant specialises in international cuisine.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 25.00 per pet, per night
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. The property affirms that it follows the sanitisation practices of the Clean & Safe (Switzerland) and ALLSAFE (Accor Hotels) guidelines.

  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 50.00 per night
  • A tax is imposed by the city: CHF 1.00 per person, per night
  • Tourism fee: CHF 2.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 25.00 for adults and CHF 25 for children (approximately)
  • Self-parking fee: CHF 19.00 per night (in/out privileges)
  • Pet fee: CHF 25.00 per pet, per night
  • Early check-in fee: CHF 30.00 (subject to availability)
  • Late check-out fee: CHF 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Biel Plaza
  • Mercure Hotel Biel Plaza
  • Mercure Plaza Biel
  • Accor Plaza Biel
  • Mercure Plaza Biel Hotel
  • Mercure Plaza Biel Hotel Biel
  • Mercure Plaza Biel Biel
  • Mercure Plaza Biel Hotel
  • Mercure Plaza Biel Hotel Biel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.ebookers.com/Biel-Hotels-Mercure-Plaza-Biel.h115853-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Biel-Hotels-Mercure-Plaza-Biel.h115853-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Biel-Hotels-Mercure-Plaza-Biel.h115853-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.