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4.2 out of 5

"Great location, fantastic breakfast, beautiful building. " More

By a verified traveller on Wed 24 Apr 2019

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Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£74* Per night/room 12 Dec - 13 Dec

Superior Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Presidential Suite, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Double Room, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Hotel Carlton. During your stay, you're just a quick walk from Ensanche. Enjoy features like free WiFi in public areas, plus a restaurant and a gym. Built in 1926, this 5-star hotel has 142 rooms over 6 floors. This property offers pet-friendly amenities, such as food and water bowls. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, room service and coffee makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • Guests really like the accommodation for the spaciousness and overall comfort
  • Steps from Ensanche and Plaza Moyua
  • Cats and dogs welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Hotel Carlton ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Carlton

Everyone (7) Couples (2) Family (2)
5 out of 5
Great location, fantastic breakfast, beautiful building.

Posted by on 24 Apr 2019

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5 out of 5

Posted by on 30 Jan 2019

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5 out of 5

Beautiful hotel very central

Very friendly and beautiful hotel - great location for shopping and nice walk to the old town down the shopping boulevards. Close to museums and art galleries. Would definitely recommend - can't comment on food as we ate out - small but functional gym ( not my thing so not concerned that it was small and functional - not sure what others might want in a gym!) . Staff very helpful and friendly at all times'

Posted by on 16 Aug 2017

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5 out of 5

City centre hotel with character

A really nice hotel right in the centre of Bilbao.

Posted by on 24 Dec 2016

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4 out of 5
Lage top, alles zu Fuss machbar, Personal hätte etwas freundlicher sein können, Frühstück sehr gut

Posted by , from Meggen on 10 Sep 2021

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4 out of 5
Der Weg zu der Bar ist nicht sehr gut beschrieben. Ausserdem ist sie sehr laut

Posted by on 10 Mar 2020

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5 out of 5
Standort ist perfekt für einen kurzen Aufenthalt. Wir hatten superior Zimmer gebucht und beim Checkin gaben sie uns ein Standard Zimmer. Absicht oder nicht , das ist die Frage? Nach Reklamation klappte es doch noch. Wir durften eine Stunde länger im Zimmer bleiben. Flughafenbus hält vor dem Hotel. Die Fahrt kostet 3 Euro pro Person und Weg.

Posted by on 16 Nov 2019

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3 out of 5

Posted by on 12 Aug 2019

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5 out of 5
Position centrale, grande chambre très confortable avec tout ce qu'il fallait et buffet petit déjeuner avec beaucoup de choix et de fraîcheur.

Posted by on 15 Jun 2019

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4 out of 5
Lennot, aikataulut ja hotelli, kaikki oli ennakko-odotusten mukaisia. Hotellin sijainta erinomainen. Lentokenttäbussin pysäkki vieressä samoin metroasema.

Posted by , from lahti on 9 May 2018

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hotel Carlton offers its guests a health club and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. There are 12 meeting rooms available. The luxury Hotel Carlton also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 142 guestrooms or units
  • 6 levels
  • Built in 1926
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Bilbao-Abando Station (0.8 km / 0.5 mi)
  • Metro station: Moyua Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Carlton offers 142 forms of air-conditioned accommodation with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Desk
  • Air conditioning
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8 AM to 11 AM.

Carlton – This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a steam room.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 21 for adults and EUR 15 for children (approximately)
  • Covered self-parking fee: EUR 23 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Bilbao
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel Bilbao

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.