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4.5 out of 5

"Friendly reception staff, lovely spacious room and bathroom, huge comfy bed, the " More

By a verified traveller on Fri 24 May 2019

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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£46* Per night/room 5 Dec - 6 Dec

Suite, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, City View (Urban Style)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Double Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Quadruple Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Hotel Gran Bilbao. During your stay, you're just a quick walk from Diocesan Museum of Sacred Art. You'll find features such as free WiFi in public areas, plus a conference centre and breakfast (surcharge). This 4-star hotel has 202 rooms over 8 floors. Free WiFi and TVs are available in all rooms.

  • Air-conditioned rooms with TVs, room service (during limited hours) and safes
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • Guests really like the accommodation for the overall comfort, comfy beds and spaciousness
  • 0.4 mi (0.6 km) from Diocesan Museum of Sacred Art and 1.6 mi (2.5 km) from Plaza Moyua
  • Pets welcome for a fee (restrictions apply)

Hotel Gran Bilbao ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Gran Bilbao

Everyone (6) Couples (2)
5 out of 5
Friendly reception staff, lovely spacious room and bathroom, huge comfy bed, the

Posted by on 24 May 2019

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4 out of 5

Lovely hotel. A bit out of town though.

Bilbao lovely city. Went to San Sebastian. Stunning city.

Posted by on 12 May 2017

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Comment from Hotel Management

21 May 2017 by Beatriz Martínez - Guest Experience

Dear customer, Thank you very much for trust in our hotel! It has been a pleasure to have you with us. The whole Gran Bilbao hotel team is glad to know that you enjoyed our city. It is a pleasure to know that you visited San Sebastian too. It is wonderful to know that our facilities have met your expectations! We hope to have the opportunity to welcome you again. Kind regards,

4 out of 5
Gute Lage, nettes und hilfsbereites Personal, es hat uns sehr gut gefallen.

Posted by on 12 Feb 2020

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4 out of 5
Sehr modernes Hotel mit sauberen Zimmern und freundlichem Personal. Es ist mir dem Auto gut zu erreichen und das Frühstück ist sehr gut (wir haben es trotzdem nicht gebucht - es hat viele andere Möglichkeiten in der Stadt). Das Hotel ist nicht sehr zentral. Aber wer kein Problem mit 5 Minuten Fussweg hat, der hat damit kein Problem. Dann ist man direkt in der Altstadt mit den vielen Restaurants. Das Fitnesscenter könnte besser sein.

Posted by on 27 Jul 2019

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5 out of 5
Excellent free transport services, fantastic breakfast.

Posted by on 9 Jul 2019

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5 out of 5

Posted by on 15 May 2019

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5 out of 5
Das personal sehr hilfsbereit. Das frühstück erstklassig. Es fehlte nichts.

Posted by on 2 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Beatriz Martínez - Guest Experience

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen.

5 out of 5
kein zusätzlicher Kommentar über das Hotel Gran Bilbao nötig.

Posted by on 25 Apr 2018

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Comment from Hotel Management

28 Apr 2018 by Beatriz Martínez - Guest Experience

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

4 out of 5

Bel hôtel.Un peu excentré mais très calme

Bien qu'excentre cet hôtel dispose d'un grand parking. Personnel très aimable bien que parfois ne parlant pas toujours bien français. Très bonne qualité du petit déjeuner toujours approvisionné quelque soit l'heure ainsi que de la restauration .

Posted by on 12 Nov 2017

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Comment from Hotel Management

15 Nov 2017 by Beatriz Martínez - Guest Experience

Cher client, toute l'équipe du Gran Bilbao Hôtel remercie votre commentaire, nous sommes très contents de savoir que vous avez passé un séjour agréable chez nous. Ça nous fait plaisir de savoir que vous avez aimé notre établissement ainsi que le pétit déjeuner. Merci de partager votre valorisation, nous apprécions grandement vos mots aimables. Beatriz Martínez - Guest Experience

4 out of 5

Très confortable mais impersonnel.

Location: Guggenheim
Pour sortir de l'étouffement de Bilbao. Très confortable MAIS très impersonnel. Très bon petit déjeuner.

Posted by on 28 Oct 2016

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Comment from Hotel Management

30 Oct 2016 by Beatriz Martínez - Guest Experience

Cher client, nous aimerions vous remercier d'avoir pris le temps de nous faire arriver votre expérience pendant votre séjour au Hôtel Gran Bilbao. Nous sommes ravis d’apprendre que vous avez apprécié notre petit déjeuner mais nous sommes aussi désolés d’apprendre que vous n’étiez pas vraiment satisfait de tous nos services. Nous espérons avoir le grand plaisir de vous accueillir à nouveau dans notre hôtel afin de vous donner notre meilleure attention et aider à vous à profiter de notre belle ville et de nos installations. Bien cordialement,

Renovations + Closures

The following facilities or services will be unavailable from August 25 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Fitness facilities

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 19375 square feet (1800 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Gran Bilbao. For a fee, parking is available. This 4-star Bilbao hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 8 levels
  • 19375 sq ft of conference space
  • 1800 sq. m of conference space
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bilbao (BIO) (13.6 km / 8.5 mi)
  • Train station: Bilbao Miribilla Station (2.2 km / 1.4 mi)
  • Metro station: Atxuri Tram Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Gran Bilbao offers 202 forms of air-conditioned accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers and complimentary toiletries.

  • In-room dining (limited hours)
  • Television
  • Bathtub or shower
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 9:30 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per pet, per night
  • Maximum 2 per room (weight limit: 55 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • One child stays free
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • No cots (infant beds) available
  • Property Registry Number – H.BI.01233
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 17 per person (approximately)
  • Self-parking fee: EUR 15 per stay
  • Pet fee: EUR 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bilbao Gran Hotel
  • Gran Hotel Bilbao
  • Hotel Gran Bilbao Sercotel
  • Hotel Sercotel Gran Bilbao
  • Sercotel Bilbao Gran
  • Sercotel Bilbao Hotel
  • Sercotel Gran Bilbao
  • Sercotel Gran Hotel Bilbao
  • Sercotel Hotel Bilbao
  • Sercotel Gran Bilbao Hotel Bilbao
  • Hotel Sercotel Gran
  • Sercotel Hotel Gran
  • Hotel Gran Bilbao Hotel
  • Hotel Gran Bilbao Bilbao
  • Hotel Gran Bilbao Hotel Bilbao

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.