"Very average experience. Advised the hotel in advance of the late arrival and was still allocated to a tiny family room, barely had space for luggage. ... " More
18 Apr 2022 by Isabella
Dear Wei We are very sorry to hear that you did not enjoy your time with us. The room you had originally booked was a room for 4 people, but I'm glad that you got a room that suited you better. You are always welcome to contact us so we can guide you to the room that is best for you. There is a plan for renovating the rooms where the beds and mattresses will be replaced. As many hotels in Denmark our houskeeping is short staffed and that means that cleaning for stayovers will be after the check out rooms which can be late in the afternoon/evening. We apologies for the inconvenience. We hope you enjoyed your time in Billund and we hope to see you again. Best regards Isabella The Lodge Billund
13 Sep 2023 by Mikkel
Dear Marjut,Thank you for your review and feedback.We really appreciate it. We are glad to hear you enjoyed your stay.We hope to be welcoming you in the near future.Best regards,The Lodge Billund
11 Jul 2023 by Kamilla
Dear Mari,Thank you for your review and feedback. We really appreciate it. We are glad you enjoyed your stay at our hotel.We hope to be welcoming you to our hotel again in the future. Best regards, The Lodge Billund
13 Jun 2023 by Mihaela
Dear Heidi,Thank you for your lovely words , it means a lot to us.We look forward to welcome you in the near future at The Lodge Billund.Best regards,