"Very nice hotel, in great location to the arena. Check in was quick and easy and I got a car park space with was in the secure compound. Room was good ... " More

By a verified traveller on Thu 29 Mar 2018

Enter dates to see availability

Hotel Description

Our customers tell us that they enjoy the helpful staff at City Nites. During your stay, you're just a quick walk from Arena Birmingham. Features include breakfast (surcharge), concierge services and laundry facilities. This 4-star apartment has 74 apartments over 5 floors. Each apartment offers free WiFi and a kitchen.

  • Each apartment offers a kitchen, a separate sitting area and satellite TV
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include laundry facilities, multilingual staff and a lift
  • Steps from Arena Birmingham and 6 minutes on foot from Broad Street
  • Dogs welcome for a fee

Standard Apartment, 2 Bedrooms

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom, Balcony

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms, Balcony

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Double Bed Maximum Occupancy 2 Max

City Nites ratings based on 13 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for City Nites

Everyone (8) Couples (1) Business (1) Family (1) Friends (1) Other (1)
5 out of 5

Posted by on 9 Feb 2019

Was this review helpful to you?
Comment from Hotel Management

2 Apr 2019 by Nadia C/S/Manager

Thank you for your 5/5 Review/Feedback most appreciated.

1 out of 5

Posted by on 31 Dec 2018

Was this review helpful to you?
Comment from Hotel Management

9 Jan 2019 by Nadia/C/S/Manager

Thank you for your feedback. However, as anonymous we are unable to reply.

5 out of 5

Very nice hotel, in great location to the arena

Very nice hotel, in great location to the arena. Check in was quick and easy and I got a car park space with was in the secure compound. Room was good with big living dining kitchen with everything you need. Location was great to the arena where we was visiting but that is a downsize had noise from people after the show and cars leaving it. The only other downsize was the room looks a bit tidy and the room and furniture can do with a update.

Posted by , from derby on 29 Mar 2018

Was this review helpful to you?
Comment from Hotel Management

21 Apr 2018 by City Nites

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

3 out of 5

customer service could be better

Pros: the location and the facilities available
Cons: the customer service
Location: the NIA and broad street is close by
I decided to go to this apartment to celebrate my birthday weekend to relax with my partner. check in experience could have been MUCH better. requested an apartment on a higher floor and was advised that nothing was available so i was provided with an apartment on the ground floor which was really awful, there was no privacy at all as it overlooked the main street. I was woken up by people walking and cars driving past. you couldn't even draw the curtains open in the bedroom without the public looking in! the tap in the toilet was broken and couldn't even get water out properly to wash hands. basic hygiene! the next day I complained to reception and told them that I wanted an apartment on a higher floor, also told them I specifically came there to relax to celebrate my birthday. I don't think they actually cared and it was such trouble for them to even move to a different room. the lady didn't looked pleased. I have been to many hotels over the years, and this is the first time where I have experienced staff not giving any consideration to their customers particularly that are LOYAL. I have been using these apartments for a long time probably since it first opened. the least they could have done was upgrade me to a better apartment especially as I was celebrating a special occasion. I have been to other hotels on my birthday in the past and they went the extra mile to make it special for me. REMIND me to never use them again for a special occasion!

Posted by on 21 Feb 2018

Was this review helpful to you?
Comment from Hotel Management

21 Apr 2018 by City Nites

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.

2 out of 5

Pleasant staff, but attention to detail declining

Pros: It is close to the conference venues.
Cons: Attention to detail - the flats are cleaned between visitors, but there appears to be no cleaning during longer stays nor checking of inventory.
Location: Close to Barclaycard Arena and ICC.
Having stayed at this venue several times over the last 7-8 years, largely because of its proximity to the BC arena and ICC for conferences, and the benefits of having a flat with a kitchen, I was disappointed by my experience this year. Staying for a whole week, I expected to have one of the quieter flats, but was initially put in one little larger than a hotel room, right on the main road and roundabout, and also smelling so strongly of Chlorine cleaner that I got an asthma attack. We were moved to a larger, quieter flat (OK bar a few missing items from kitchen utensils and broken TV remote). Part way through the stay, the hot water failed, and four requests for repair were made before we were given the key to another flat to use the shower that evening, and the following day my partner had to spend a couple of hours moving all our luggage to a third flat (also missing several items and with two of four chairs broken). There did not appear to be any cleaning days allocated over our week stay in this "serviced" apartment, nor any sort of daily service. Our requests were largely sorted politely by the staff, but I do not expect to have to keep chasing for service to this extent, especially having paid much more this year per night than in any previous stay.

Posted by , from UK on 30 Apr 2017

Was this review helpful to you?
2 out of 5

Good Location but internet didnt work.

Good Location but internet didnt work which is a key requirement when travelling. This caused massive inconvenience. It took numerous calls to get some help, i think they are understaffed as when the help came they were very helpful and pleasant. I asked for an early check in but when i got there the room was not available.

Posted by on 3 Feb 2017

Was this review helpful to you?
4 out of 5

Really nice apartments

Clean apartments. Friendly staff. Really enjoyed my stay

Posted by , from London on 2 Dec 2016

Was this review helpful to you?
5 out of 5

Just what I wanted

Really pleasantly surprised by City Nites - really close to the centre but still in a quiet area. Staff were really nice and the apartment had everything that I needed. Comfy beds, lovely bathroom, quick wifi, large lounge/kitchen - couldn't pick at anything. They obviously take a lot of care of their product - well done!

Posted by on 28 Feb 2015

Was this review helpful to you?
4 out of 5

A secure, convenient place to stay near NIA / ICC

A revisit to this serviced apartment. Very friendly, helpful staff. Amenities good for a few days' stay, with reasonably equipped kitchen (pans, microwave, coffee filter jug, kettle, fridge / freezer and washing machine). Wireless internet and cable TV. Very convenient for both NIA and ICC, and for the newly refurbished REP.

Posted by on 8 Apr 2014

Was this review helpful to you?
3 out of 5

visit to nia

We have stayed here each year at this time for several years when attending the All England Badminton tournament at nia. Only negative is blocks c and d not at all suitable for buggys(push chair). Extremely narrow turn at door entrance and flight of stairs to a lift. Inside is spacious and clean. The bath is a bonus for travelling with kids. No problem for early check-in with the baby or a cot in the room. The take away service very useful too.

Posted by on 10 Mar 2014

Was this review helpful to you?

Property Features

As a guest of City Nites, you'll find multilingual staff, concierge services, and laundry facilities. The business-friendly City Nites also features express check-out and a lift. The front desk is open around the clock. Parking is available for a fee. This 4-star Birmingham apartment is smoke free.

  • 74 guestrooms or units
  • 5 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Fridge
  • Microwave
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Birmingham (BHX) (25.8 km / 16.1 mi)
  • Train station: Birmingham Jewellery Quarter Station (1.5 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

City Nites offers 74 forms of accommodation with DVD players and coffee/tea makers. This accommodation offers separate sitting areas. Accommodation at this 4-star apartment has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Satellite televisions are provided. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Separate bedroom
  • Sitting area
  • Television
  • Satellite channels
  • DVD player
  • Fridge
  • Microwave
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 9:00 PM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

The front desk is open daily from noon - 9:00 PM.
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

The front desk at this property is open daily from noon - 9:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 10 per pet, per stay
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Photo identification is required when checking-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Service animals exempt from fees/restrictions

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 5.50 for adults and GBP 5.50 for children (approximately)
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 10 per pet, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Nites Apartment Birmingham
  • City Nites Apartment
  • City Nites Birmingham
  • City Nites