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"I wasn’t told that the hotel was being renovated and the restaurant and bar were temporarily in conference rooms. Didn’t enjoy our drinks in the temp ... " More

By a verified traveller on Tue 29 Mar 2022

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£64* Per night/room 22 Dec - 23 Dec

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Crowne Plaza Birmingham NEC, an IHG Hotel's great location. During your stay, you're just a quick walk from Resorts World Birmingham. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests speak favourably about the comfortable guestrooms and the breakfast
  • Steps from Resorts World Birmingham and 9 minutes on foot from The Bear Grylls Adventure

Crowne Plaza Birmingham NEC, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Birmingham NEC, an IHG Hotel

Everyone (4) Couples (1) Business (1) Family (3) Other (1) Friends (1)
3 out of 5
I wasn’t told that the hotel was being renovated and the restaurant and bar were temporarily in conference rooms. Didn’t enjoy our drinks in the temporary bar as seating wasn’t very nice, no atmosphere and they closed the bar at 10:30pm!!!

Posted by on 29 Mar 2022

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Comment from Hotel Management

6 Apr 2022 by .

Dear Guest, Thank you for your review. We are sorry you were unhappy with your stay and we will work hard to fix the issue you encountered during your stay. your comments have been passed to the relevant head of departments as we use feedback such as yours to improve our service. Thank you for letting us know. We really hope we have the opportunity to welcome you back to the hotel as we would like to give you the true experience at the Crowne Plaza Birmingham N.E.C. Kind Regards, Ross Sweeney Front Office Supervisor

2 out of 5
For the price we paid I feel it was extortionate for the service received. Dirty sink, cracked floor tile. Limited (choice of 2 (!)) sandwiches from room service and no vending machine/ bar snacks either. Air con/ heating unit not working from control pad. Broken coffee machine at breakfast creating a huge queue for the other one. No lighting at rear entrance of the hotel. Beds were comfy. Staff were friendly especially the lady at checkout. We paid nearly £250 and feel this was way too high for the standard we experienced.

Posted by on 12 Dec 2021

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Comment from Hotel Management

13 Dec 2021 by Kay- Assistant Front of House Manager

Thank you for taking the time to write your review.We are extremely sad to hear of the shortfalls you experienced while staying with us, your comments have been passed to the relevant head of departments as we use feedback such as yours to improve our service. We really hope we have the opportunity to welcome you back to the hotel as we would like to give you the true experience at the Crowne Plaza Birmingham N.E.C.

5 out of 5
Nice overnight stay. Fast check-in, good service at the bar from Mohammed and a very convenient location.

Posted by on 11 Aug 2019

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Comment from Hotel Management

13 Aug 2019 by Nikita Agrawal

Dear Guest, Thank you very much for a lovely review, we are happy that you enjoyed your stay with us, especially your feedback regarding Mohammed from Bar will be passed on as I know he will be very encouraged by this. we hope we have the opportunity to welcome you back again soon. Kind Regards, Nikita Agrawal, Hotel Manager

5 out of 5

Posted by on 7 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Agrawal

Dear Guest, Thank you for the great score you posted. We really hope we have the opportunity to welcome you back to the hotel as we would like to give you the true experience at the Crowne Plaza Birmingham N.E.C. Kind Regards, Nikita Agrawal - Hotel Manager

4 out of 5
Having no area where it was possible to eat without having TV noise intrusion

Posted by on 27 May 2019

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Comment from Hotel Management

25 Aug 2019 by Nikita Agrawal

Dear Guest, Thank you for taking the time to write your lovely review. We are glad to hear that you enjoyed your stay here. We really hope we have the opportunity to welcome you back to the hotel as we would like to give you the true experience at the Crowne Plaza Birmingham N.E.C. Kind Regards, Nikita Agrawal, Hotel Manager

5 out of 5

Excellent NEC hotel

Excellent service. Very caring and helpful staff. Restaurant offers a good choice of food at very competitive prices. Quiet bedrooms. Highly recommend it.

Posted by , from london on 24 Oct 2017

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4 out of 5

nice hotel excellent staff

Excellent staff very friendly and nothing was too much for them . However room decor a little tired wallpaper peeling not good for a 4 star . Room a little on the small side. Very comfortable bed great night sleep .

Posted by , from lancashire on 25 Aug 2017

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5 out of 5

3 Night Stay

The hotel met all expectations, room comfortable and clean. Room Service very good. Restaurant had a varied breakfast buffet and a good selection of meals. Staff friendly and very helpful. A very comfortable stay, did not feel awkward on my own.

Posted by on 14 Apr 2016

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4 out of 5

Good Experience

Good hotel. Deserves its rating. Too septic communal areas but room was comfy and elegant. Rather for business travelers as there is nowhere to go/visit nearby. Shame that breakfast is not included in the price.

Posted by on 23 Feb 2015

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3 out of 5

not what i thought :(

When we arrived the rooms were not ready so everyone was ushered into the bar with our bags.the rooms were supposed to be ready at 2 pm but were not. There was a mix up with the booking that said I was from USA when I was from uk. My address was also wrong and they thought I hadn't paid. I had to explain that I had paid through bookers, so I think the mistake was at your end not the hotel. We paid £110 for a twin room and this was without breakfast so was very expensive.we thought breakfast was included but apparently not. As there was such a mess up they did waive the £10 parking fee.A vastly overpriced hotel,a glass of wine was £7 and the restaurant was too expensive to eat in.Will not be staying here again.

Posted by on 9 Jul 2014

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About the Crowne Plaza Birmingham NEC, an IHG Hotel

Location Pendingo Way Natl Exhib Ctr, Birmingham, England B40 1PS

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Crowne Plaza Birmingham NEC, an IHG Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Birmingham hotel.

  • 1 building
  • 242 guestrooms or units
  • 5 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Birmingham International Station (3.1 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Birmingham NEC, an IHG Hotel offers 242 accommodations with video game consoles and a safe. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Birmingham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast on weekdays from 6:00 AM and 10:00 AM.

The Lobbyist Bar Lounge – This restaurant serves breakfast and dinner. Happy hour is offered.

11 Bar and Grill – This restaurant serves breakfast, dinner and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 18.95 per person (approximately)
  • Uncovered self-parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham Crowne Plaza NEC
  • Birmingham NEC Crowne Plaza
  • Crowne Plaza Birmingham NEC
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  • Crowne Plaza NEC Hotel Birmingham
  • NEC Birmingham Crowne Plaza
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  • Birmingham Crowne Plaza
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  • Crowne Plaza Birmingham NEC, an IHG Hotel Hotel
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  • Crowne Plaza Birmingham NEC, an IHG Hotel Hotel Birmingham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.