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4.8 out of 5

"Hotel is very clean and the extra measures taken during this difficult time are outstanding. Concierge was very welcoming and asked if there was any s ... " More

By a verified traveller on Sun 27 Sep 2020

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Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Signature Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Signature Double Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

The comfortable rooms at Genting Hotel get high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Resorts World Birmingham. Free WiFi in public areas, 18 restaurants and 5 bars are available. Built in 2015, this 4-star hotel has 182 rooms. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 18 restaurants, 3 coffee shops/cafés and 5 bars/lounges
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Resorts World Birmingham and Santai Spa
  • Airport shuttle service available for a fee

Genting Hotel ratings based on 12 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Genting Hotel

Everyone (7) Couples (4) Family (2)
5 out of 5
Hotel is very clean and the extra measures taken during this difficult time are outstanding. Concierge was very welcoming and asked if there was any special reason for our stay and wished us a happy anniversary. we were upgraded to superior room which included a mini bar with prosecco, beers, soft drink and treats. We also used the spa which even though is not at full running capacity was fantastic, again following social distancing to keep everybody safe. all in all this is a fantastic hotel and i will definitely be returning.

Posted by , from Birmingham on 27 Sep 2020

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5 out of 5

Posted by on 13 Feb 2020

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5 out of 5
.................................................................

Posted by on 2 Dec 2019

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5 out of 5
Great to have everything under one roof. Lovely staff and spa.

Posted by on 23 Oct 2019

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5 out of 5

Posted by on 24 Aug 2019

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5 out of 5
Love this hotel. Come here for a rest away from business and life stresses. The spa is amazing.

Posted by on 8 Aug 2019

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Comment from Hotel Management

13 Aug 2019 by Aimee

Good Evening, Thank You so much for your 5 out of 5 review I am glad to hear the hotel and spa could help with distress for you and we hope to welcome you back at some time in the near future. Thank You Kind Regards

3 out of 5

Posted by on 6 Jul 2019

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Comment from Hotel Management

13 Aug 2019 by Aimee

Good Evening, Thank You for your 3 out of 5 review. Thank You Kind Regards

5 out of 5
Everything under one roof great restaurant's spa and bars

Posted by on 20 Apr 2019

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5 out of 5

Posted by on 13 Apr 2019

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5 out of 5
Great location, clean, quiet rooms. Lovely spa, easy parking. Overall great experience- would definitely stay here again

Posted by on 26 Oct 2018

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Renovations + Closures

This property is closed from 4 November 2020 to 16 May 2021 (dates subject to change).

Property Features

There are 18 restaurants and 3 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A casino, a health club, and a terrace are also featured at the business-friendly Genting Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Birmingham hotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 18 dining venues
  • 5 bars or lounges
  • 3 coffee shops
  • Built in 2015
  • Casino
  • Deli
  • Charging station for electric cars
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Birmingham Airport (BHX) (3.8 km / 2.3 mi)
  • Train station: Birmingham International Station (3.5 km / 2.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Genting Hotel offers 182 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels and pay-per-view films. This Birmingham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Housekeeping (daily)
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Genting Hotel has 18 restaurants on site.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Scuba diving on site
  • Ice skating nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Rollaway beds are only suitable for guests aged up to 12.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 for adults and GBP 9.95 for children (approximately)
  • Airport shuttle fee: GBP 10 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: GBP 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Genting Hotel Birmingham
  • Genting Birmingham
  • Genting Hotel Hotel
  • Genting Hotel Birmingham
  • Genting Hotel Hotel Birmingham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.