"Excellent restaurant for great evening meal and breakfast. Very good staff. " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

The comfortable rooms at Hilton Birmingham Metropole get good marks from our customers. During your stay, you're just a quick walk from National Exhibition Centre (NEC). You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus 2 restaurants. Built in 1976, this 4-star hotel has 790 rooms over 5 floors. Flat-screen TVs and WiFi are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and phones
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast offered for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a health club, a sauna and aerobics classes
  • Guests speak favourably about the comfortable guestrooms and the pool
  • Steps from National Exhibition Centre (NEC) and 9 minutes on foot from Resorts World Birmingham
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£58 per night

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max


Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Deluxe Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Birmingham Metropole ratings based on 26 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Birmingham Metropole

Everyone (15) Couples (3) Business (2) Family (5)
4 out of 5

Posted by on 10 Jun 2019

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4 out of 5
Hotel is within walking distance of NEC. Rooms could use a makeover but bar and restaurant are good.

Posted by on 25 Mar 2019

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5 out of 5
Close to th concert venue in fact in walking distance

Posted by on 24 Feb 2019

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3 out of 5
The staff at reception and concierge were very friendly and helpful, but the bar staff left my husband waiting for ages (another customer had to tell this fact to them) and overcharged us for drinks. When it was pointed out they did give us a free drink alright. The rooms and the pool facilities are dated. The hot tub was only like warm and there was drops falling from the ceiling in the hot tub. The location for the NEC/World Resorts was perfect, however.

Posted by on 22 Feb 2019

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5 out of 5
Good, but the taxi to the city was expensive but the service was excellent

Posted by on 17 Feb 2019

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3 out of 5
Sadly this hotel does not live up to its 5 star price tag! We had to queue for check in and check out, only half of the desks were staffed, at the bar......same level of staff during quiet and busy periods. The waiter/waitress service in the bar was very good though plus we didn’t have to wait long for meals in the bar area which were very nice. The queen bed didn’t seem to be any bigger than an average double. We felt that it was a bit much that they charge £12.00 per night car parking charge on top of an already expensive room price. Breakfast was ok nothing fantastic and very cramped self service area in 1 of the restaurants. We will be looking at 1 of the other hotels for our next visit to NEC.

Posted by , from South Wales on 22 Oct 2018

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3 out of 5

Posted by on 19 Oct 2018

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5 out of 5
Excellent restaurant for great evening meal and breakfast. Very good staff.

Posted by on 27 Aug 2018

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4 out of 5
Good hotel with lovely food, however drinks were fairly expensive. Good facilities and good waiting staff, although front desk staff were not overly friendly or welcoming. The hotel was extremely busy with conferences at the time but didn't cause any issues.

Posted by on 30 Apr 2018

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3 out of 5
Hotel lobby nice, food way to expensive (£6 for a bottle of water) , rest of hotel needed updating , was nice to have tea and coffee facilities and lovely toiletries, pillows were nice but pull out bed not so comfortable.90% of the staff were pleasant.

Posted by , from bristol on 4 Apr 2018

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Property Features

As a guest of Hilton Birmingham Metropole, you'll find an indoor pool, a health club, a spa tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 59999 square feet (5574 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Birmingham Metropole. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Birmingham hotel.

  • 790 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • 59999 sq ft of conference space
  • 5574 sq. m of conference space
  • Built in 1976
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Birmingham (BHX) (4 km / 2.5 mi)
  • Train station: Birmingham International Station (4.9 km / 3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Hilton Birmingham Metropole offers 790 forms of air-conditioned accommodation with a safe and free newspapers. Each accommodation is individually decorated. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Birmingham hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Hypo-allergenic bedding
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Hilton Birmingham Metropole has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Golf lessons available nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3:00 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.


  • Pets: GBP 20 per pet, per night
  • Maximum 2 per room (weight limit: 26 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 18.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 per day (rates may vary)
  • Self-parking fee: GBP 12.00 per night
  • Valet parking fee: GBP 17 per night
  • Pet fee: GBP 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Birmingham Metropole Hotel
  • Hilton Metropole Hotel
  • Hilton Birmingham Metropole
  • Hilton Metropole
  • Hilton Birmingham Metropole Hotel Birmingham
  • Birmingham Hilton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.