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Hotel Description

Our customers tell us that they enjoy the breakfast at Hilton Birmingham Metropole. During your stay, you're just a quick walk from National Exhibition Centre (NEC). You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus 2 restaurants. Built in 1976, this 4-star hotel has 790 rooms over 5 floors. Enjoy your stay with amenities like a flat-screen TV and premium bedding in each room.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking, self-parking and extended parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour health club and a sauna
  • Guests like the breakfast and restaurant
  • Steps from National Exhibition Centre (NEC) and 14 minutes on foot from Resorts World Birmingham
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£68* Per night/room 3 Jul - 4 Jul

Room (Virtual)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Hilton Birmingham Metropole ratings based on 30 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Birmingham Metropole

Everyone (16) Couples (3) Business (2) Family (6)
4 out of 5
Brilliant lovely professional staff. Car park should be included

Posted by , from Nottingham on 22 Feb 2020

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4 out of 5
Staff were very attentive. Had a lovely meal in the restaurant and good deal 2 courses for £20. Room was spacious but a little tired. Overall nice experience and close to NEC for event.

Posted by on 30 Nov 2019

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2 out of 5
this Hotel has seen better days. It’s run down and dull. The rooms look the same as they probably did in 1990 only a lot dirtier. Stains on carpets, no water pressure for a decent shower.

Posted by , from London on 6 Oct 2019

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4 out of 5

Posted by on 10 Jun 2019

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4 out of 5
Hotel is within walking distance of NEC. Rooms could use a makeover but bar and restaurant are good.

Posted by on 25 Mar 2019

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5 out of 5
Close to th concert venue in fact in walking distance

Posted by on 24 Feb 2019

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3 out of 5
The staff at reception and concierge were very friendly and helpful, but the bar staff left my husband waiting for ages (another customer had to tell this fact to them) and overcharged us for drinks. When it was pointed out they did give us a free drink alright. The rooms and the pool facilities are dated. The hot tub was only like warm and there was drops falling from the ceiling in the hot tub. The location for the NEC/World Resorts was perfect, however.

Posted by on 22 Feb 2019

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5 out of 5
Good, but the taxi to the city was expensive but the service was excellent

Posted by on 17 Feb 2019

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3 out of 5
Sadly this hotel does not live up to its 5 star price tag! We had to queue for check in and check out, only half of the desks were staffed, at the bar......same level of staff during quiet and busy periods. The waiter/waitress service in the bar was very good though plus we didn’t have to wait long for meals in the bar area which were very nice. The queen bed didn’t seem to be any bigger than an average double. We felt that it was a bit much that they charge £12.00 per night car parking charge on top of an already expensive room price. Breakfast was ok nothing fantastic and very cramped self service area in 1 of the restaurants. We will be looking at 1 of the other hotels for our next visit to NEC.

Posted by , from South Wales on 22 Oct 2018

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3 out of 5

Posted by on 19 Oct 2018

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Renovations + Closures

This property is closed from 24 March 2020 to 14 June 2020 (dates subject to change).

Property Features

Hilton Birmingham Metropole offers its guests an indoor pool, a kids' pool, a 24-hour health club, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. There's an onsite 24-hour business centre. Event space at this hotel measures 59999 square feet (5574 square metres) and includes conference rooms. A sauna, a terrace, and tour or ticket assistance are also featured at the family-friendly Hilton Birmingham Metropole. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Birmingham hotel.

  • 790 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • 59999 sq ft of conference space
  • 5574 sq. m of conference space
  • Built in 1976
  • Coffee shop
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Birmingham (BHX) (4 km / 2.5 mi)
  • Train station: Birmingham International Station (4.9 km / 3.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Hilton Birmingham Metropole offers 790 forms of air-conditioned accommodation with a safe and free newspapers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

Hilton Birmingham Metropole has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM

Special check-in instructions:

If you are planning to arrive after 4:00 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Pet Policy

  • Pets: GBP 30 per pet, per night
  • Maximum 2 per room (weight limit: 26 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Only service animals are allowed
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 18.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 per day (rates may vary)
  • Self-parking fee: GBP 12.00 per night
  • Valet parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham Hilton
  • Birmingham Metropole
  • Birmingham Metropole Hilton
  • Hilton Birmingham Metropole
  • Hilton Metropole Birmingham
  • Hilton Metropole Hotel Birmingham
  • Metropole Birmingham
  • Metropole Birmingham Hilton
  • Metropole Hilton
  • Metropole Hilton Birmingham
  • Hilton Birmingham Metropole Hotel Birmingham
  • Hilton Birmingham Metropole Hotel
  • Hilton Metropole
  • Hilton Birmingham Metropole Hotel
  • Hilton Birmingham Metropole Birmingham
  • Hilton Birmingham Metropole Hotel Birmingham

You should know

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.