"Access to gym and pool was the highlight of our stay. Lift smells unpleasant: the carpet in the lift needs lifting & replacing. " More
12 May 2022 by gerry
Hi Bianca, Thank you for taking the time to review your recent stay with us. I am pleased to see that we have met with most of your expectations and glad to see that you enjoyed the Leisure Facilities. Thank you for the comments regarding our lifts I will pass them on to my Maintenance Team to investigate further. Kind regards Gerry Reception team
26 Jun 2021 by Thibault
Thank you for letting us know about your stay, we do have six different room categories, maybe a king size room would have fit your needs better thank a compact double one. I will report your suggestion of some snacks as peanuts or crisps to our Food and Beverage Manager this can be a very nice idea. Best regards
Mercure Birmingham West Hotel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1916 square feet (178 square metres) and includes conference rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the eco-friendly Mercure Birmingham West Hotel. Free self parking is available. A complete renovation of Mercure Birmingham West Hotel was completed in December 2019. Smoking is allowed in designated areas at this 4-star West Bromwich hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Mercure Birmingham West Hotel offers 168 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually decorated. 21-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, dressing gowns, designer toiletries and complimentary toiletries. This West Bromwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7 AM to 9:30 AM.
Hotel Restaurant – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Hotel Bar – On-site bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Children aged under 12 years old are not allowed in the swimming pool or health club without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast and dinner. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
