"Bathrooms need updating, very grubby ! Breakfast - good Service - good " More

By LISA S. on Mon 23 Nov 2015

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Hotel Description

The Crowne Plaza Birmingham City Centre puts you in the heart of Birmingham, within just a 10-minute stroll of popular attractions like International Convention Centre and Big Brum. Highlights at this hotel include a restaurant, a 24-hour fitness centre, and a bar/lounge.

You can enjoy free WiFi, free wired Internet, and satellite TV, featured in all 312 rooms. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. 24-hour room service, coffee/tea makers, and safes are also available.

The restaurant, b1, is open for breakfast, lunch, and dinner. 7438 square feet (691 square metre) of event facilities include 11 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free WiFi in public areas and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Birmingham City Centre hotel include Victoria Square and Alexandra Theatre.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£66 per night

Club Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Crowne Plaza Birmingham City Centre ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0
4 out of 5


Bathrooms need updating, very grubby ! Breakfast - good Service - good

Posted by on 23 Nov 2015

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4 out of 5

very good

It's a pity there are a lot of works in progress around, especially in the back street. It was rather cold for evening walks, the complimentary coffee in the lobby sometimes missing.

Posted by on 30 Apr 2015

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1 out of 5

average hotel

broken lifts, dirty and tired corridors, awful pillows and extortionate food.

Posted by on 7 Jan 2015

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4 out of 5

Manc and Diesel

We really enjoy the bar and eating chips at the bar. Love the bed. It's very cosy. Takes a while to get the room warm tho. Bath tub needs to be bigger too. But apart from that, very nice. Its like our home now

Posted by on 4 Feb 2014

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5 out of 5

Great location

Friendly and spotless! Excellent staff and the complimentary drinks in the club lounge are great if staying in a club room . Excellent location. We will definitely be returning!

Posted by on 12 Nov 2013

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4 out of 5

new years eve ............

check in very busy but dealt with quickly - room fine but the noise and disturbances from unruly guests was unacceptape even taknig nito account it was new years eve! clients should be able to take their drink or not bother! the issue was dealt with by security staff but lead to most of the floor not having a good nights sleep as we were disturbed al lthrough the night.

Posted by on 4 Jan 2013

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4 out of 5

Good city break

We used for going to the hippodrome and it was well located for a drink after the show. Rooms good, nicely done out and everything we needed

Posted by on 31 Jul 2012

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4 out of 5

Unfortunate ending to our holiday.

We had informed the staff at reception that we need to extend our stay for 6 hours and were informd that we had top pay an extra GBP 85, which we accepted. The next day we tried to go into our room after 14.00 hrs and our electronic key diod not work, we went down to reception and the staff informed us that we had to pay GBP 95 and then our key would be re-activated. When we enterd into our room, our bed had not made, our bathroom was not cleaned and there were no towels or toiletries neither water or tea. We are Priority Card members and think we should not be treated in such a way. Our holiday turned sour due to this. William Vella

Posted by on 29 Sep 2010

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3 out of 5

Zur Zeit nicht empfehlenswert

Grundsätzlich ist das Hotel vom Design her schön und liegt an guter Lage zwischen Kongress- und Stadtzentrum. Birmingham als Stadt wird jedes Jahr schöner, da sehr viel restauriert oder neu gebaut wird. Es gibt v.a. grosse und schöne Fussgängerzonen. Da zur Zeit alles rund ums Hotel abgerissen wird, ist man umgeben von Baulärm (inkl. samstags) und Bauruinen, leeren schmutzigen Parkhäusern, verdreckten Unterführungen (mit allerlei menschlichen Ausscheidungen), die man zwingend benutzen muss, um von 2 von 4 Seiten zum Hotel zu gelangen. Als alleinreisende Frau fand ich das sehr unbehaglich und die ständige Präsenz von viel Polizei am Abend macht auch nicht gerade einen vertrauenserweckenden Eindruck. Schlechte Schallisolierung der Fenster. Ein anderes Zimmer wurde mir nicht angeboten, da angeblich nur dieses frei sei, bei sehr frühem check-in... Die Einrichtung des Zimmers ist teilweise beschädigt oder nicht gut in Stand gehalten. Das Personal ist durchwegs sehr nett, aber leider erfolglos, Anliegen zu berücksichtigen oder zu beheben (zB defekte WC-Spülung). Roomservice Essen war leider miserabel. Schade. War seit 20 Jahren mein bisher schlechtester Hotelaufenthalt in Birmingham. Bin fast jedes Jahr einmal beruflich in der Stadt. Der Preis des Hotels war günstig, obwohl ****. Würde aber lieber mehr bezahlen für einen schöneren Aufenthalt.

Posted by on 14 Apr 2015

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4 out of 5

Hyvä kokoushotelli

Huone oli erittäin miellyttävä. Sänky erittäin hyvä. Olisi ollut miellyttävää jos ikkunassa olisi ollut pieni tuuletusaukko ulos.

Posted by on 13 Apr 2015

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About the The Crowne Plaza Birmingham City Centre

Location Central Square, Holliday Street, Birmingham, England B1 1HH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 7438 square feet (691 square metre) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly The Crowne Plaza Birmingham City Centre. Parking is available for a fee.

  • 1 building
  • 312 guestrooms or units
  • 11 levels
  • 11 conference rooms
  • 7438 sq ft of conference space
  • 691 sq. m of conference space
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift

Family Friendly Amenities

  • Family Hotel
  • Free WiFi


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Self parking (surcharge)


  • Airport: Birmingham (BHX) (25.4 km / 15.8 mi)
  • Train station: Birmingham Five Ways Station (1.3 km / 0.8 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

The Crowne Plaza Birmingham City Centre offers 312 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Satellite television is provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hairdryers. Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs available
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

B1 – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Minimum check-in age is 18
  • Check-in time ends at 2 AM
  • Check-in time starts at 2 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available.


  • Pets: GBP 10.00 per pet, per day, plus a deposit of GBP 10.00 per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.95 per person (approximately)
  • Self parking fee: GBP 16.00 per day
  • Pet deposit: GBP 10.00 per day
  • Pet fee: GBP 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.