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"The hotel was lovely and accommodating, their Laura Ashley tearoom looked exceptional but didn't have time to sit down or enjoy try out their SPA area ... " More

By a verified traveller on Tue 12 Feb 2019

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£35* Per night/room 5 Oct - 6 Oct

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the bar at The Regency Hotel, Sure Hotel Collection by Best Western. During your stay, you'll be close to Blythe Valley Park. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This 3-star hotel has 111 rooms over 3 floors. All rooms offer free WiFi and digital TV channels.

  • All rooms offer digital TV, room service and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a health club and a sauna
  • Guests speak favourably about the location and the pool
  • 7.5 mi (12 km) from National Exhibition Centre (NEC) and 20.8 mi (33.5 km) from Birmingham Hippodrome
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

The Regency Hotel, Sure Hotel Collection by Best Western ratings based on 9 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Regency Hotel, Sure Hotel Collection by Best Western

Everyone (7) Students (1) Family (1)
4 out of 5
The hotel was lovely and accommodating, their Laura Ashley tearoom looked exceptional but didn't have time to sit down or enjoy try out their SPA area. I would not recommend the twin rooms instead I would change to standard double or upgrade. I would stay again, hotel lovely.

Posted by on 12 Feb 2019

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Comment from Hotel Management

14 Feb 2019 by Regency Hotel

Thank you for reviewing the Regency Hotel. we appreciate your feedback and are happy to see you enjoyed your stay. we hope to see you with us again in the future.

4 out of 5
Pleasant staff and clean, comfortable room at a reasonable price.

Posted by on 27 Dec 2018

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Comment from Hotel Management

29 Dec 2018 by Kelly

Thank you very much for your feedback. I'm very happy to hear that you have enjoyed your stay with us. I hope that we will get a chance to welcome you in our hotel again.

4 out of 5
Does the job . No complaints whatever. Free parking was a bonus. Thanks

Posted by on 2 Dec 2018

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Comment from Hotel Management

2 Dec 2018 by Kelly

Thank you very much for taking your time and sharing your feedback with us. We are very happy that you have enjoyed your stay with us, hopefully we will see you again soon.

4 out of 5
Have had nicer cleaner hotel for half the price in hotel on robinhood roundabout. Food too expensive .

Posted by on 27 Oct 2018

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Comment from Hotel Management

27 Oct 2018 by Regency hotel

Thank you very much for taking your time and sharing your feedback with us. We are very happy that you have enjoyed your stay with us, hopefully we will see you again soon.

2 out of 5
Hotel requires refurbishment, beds very uncomfortable. Would not stay there again.

Posted by on 3 Apr 2018

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Comment from Hotel Management

3 Apr 2018 by Magda

Thank you very much for your feedback. We will address the issues to our maintenance team. I hope that apart from that you have enjoyed your stay with us and you will give us another chance and stay again to give us an opportunity to restore your faith in us.

3 out of 5

Needs a refurbish

Bed was hard and lumpy and Hotel had very tired decor.

Posted by on 7 Feb 2018

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Comment from Hotel Management

24 Feb 2018 by Magda

Thank you very much for sharing your feedback with us. I hope that despite the uncomfortable bed you have enjoyed your stay with us. Hopefully we will see you again soon.

3 out of 5

close to my family

Pros: very dated
Location: visit family
shower not working , room only cleaned once in 3 days . heating once turned off could not get back on . no bar on in the hotel so had to go out to a pub to play pool very disappointed as could not drink and drive while staying there

Posted by on 8 Jan 2018

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Comment from Hotel Management

24 Feb 2018 by Magda

Thank you very much for your feedback. I'm very sorry to hear that you had problems with the shower and your heating. I have passed your comments to the maintenance team, to make sure it's all fixed. Regarding the room service, housekeeping refresh the rooms every day, unless guests have 'Do Not Disturb' card left on the door, in that case they are not allowed to walk in to the room, I have already spoken to the housekeeping manager to make sure that the rooms are serviced on regular bases. We have a bar at the hotel that opens from 5 pm onward. During the day we have Laura Ashley Tea Room open, where we serve drinks and light bites. I'm very sorry to hear that our hotel didn't meet your expectations.Hopefully you will give us another chance and stay in our hotel again.

2 out of 5

Extremely dated and in need of modernisation.

Pros: I did not like this hotel and would not return or recommend it to anyone.
Cons: Service and updating of whole hotel and definitely the bar in need a total refurb especially concerning the price of drinks. Very expensive.
Location: There are a couple of pubs and an eatery near by, no of which we found to be particulary good.
Not given appropriate information on checking in. No instructions for breakfast etc or location of restaurant. The bar area was very poor, smelly and not an enjoyable place to be in.

Posted by , from Birmingham on 17 Jul 2017

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Comment from Hotel Management

1 Aug 2017 by Magda

We were most concern when we had received your feedback. Thank you for going out of your way to communicate about the issues you had so that we could be aware of the situation. I have addressed the comment to the reception team regarding your experience at the checking in time. Hopefully you will give us another chance and stay with us again. With kind regards,

4 out of 5

Nice large bed, clean and comfortable

Pros: Good location, clean and comfortable
Cons: Attention to small details such as upgrading bathroom sealant
All good. Efficient check in and out, good nights sleeps

Posted by on 22 May 2017

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About the The Regency Hotel, Sure Hotel Collection by Best Western

Location Stratford Road, Solihull, England B90 4EB

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

The Regency Hotel, Sure Hotel Collection by Best Western offers its guests an indoor pool, a kids' pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A sauna, a terrace, and tour or ticket assistance are also featured at the business-friendly The Regency Hotel, Sure Hotel Collection by Best Western. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3-star Solihull hotel is smoke free.

  • 111 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Birmingham (BHX) (13.4 km / 8.3 mi)
  • Train station: Solihull Widney Manor Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Regency Hotel, Sure Hotel Collection by Best Western offers 111 forms of accommodation with free newspapers and coffee/tea makers. Digital televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. This Solihull hotel provides complimentary wireless Internet access.

  • In-room dining
  • Television
  • Digital channels
  • Coffee maker
  • Shower
  • Cots (free)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:30 AM to 10:00 AM.

On-site venue – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 for adults and GBP 8 for children (approximately)
  • Airport shuttle fee: GBP 18 per vehicle (one-way)
  • Pet fee: GBP 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Regency Hotel Solihull
  • Regency Solihull
  • The Regency Hotel Solihull
  • The Regency Hotel, Sure Hotel Collection by Best Western Hotel

You should know

  • The Regency Hotel, Sure Hotel Collection by Best Western offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.