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"My stay at this hotel this time was pleasing the room condition was ok the customer service at reception was good " More

By a verified traveller on Sun 05 Jan 2020

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Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£56* Per night/room 14 May - 15 May

Club Room (FREE Gym & Pool Access)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the pool at Village Hotel Solihull. During your stay, you'll be close to Shirley Park. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. Built in 2009, this 4-star hotel has 128 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with flat-screen TVs, room service (during limited hours) and rainfall showerheads
  • Free WiFi
  • Enjoy international cuisine while dining at Village Pub and Grill
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the location and the helpful staff
  • 14 minutes by car from National Exhibition Centre (NEC) and 14 minutes from National Motorcycle Museum

Village Hotel Solihull ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Village Hotel Solihull

Everyone (17) Couples (1) Family (1)
5 out of 5

Posted by on 21 Feb 2020

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Comment from Hotel Management

25 Feb 2020 by Arron

Dear Guest, Thank you for the 5 out of 5 review, we hope to see you again soon. KInd regards Arron

4 out of 5
My stay at this hotel this time was pleasing the room condition was ok the customer service at reception was good

Posted by on 5 Jan 2020

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Comment from Hotel Management

10 Jan 2020 by Arron

Dear Guest Thank you for your positive review, we hope to see you again soon. Kind Regards Arron

3 out of 5
Windows were covered in pigeon poop. Room was very noisy as party was going on downstairs

Posted by on 9 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Arron

Dear Guest, Thank you for choosing to stay with us and thank you for your feedback. I am sorry you were disturb by one of our Christmas Party nights. Kind Regards Arron

4 out of 5

Posted by on 15 Sep 2019

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Comment from Hotel Management

24 Sep 2019 by Peter (GM)

Dear Guest, Thank you for your recent review of the Village Hotel Club - Solihull, I was really pleased to see you enjoyed your recent visit to us. Once again, many thanks, and on behalf of the team I look forward to welcoming you back to the hotel again soon, Kind Regards, Peter Nye General Manager

5 out of 5

Posted by on 2 Jul 2019

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Comment from Hotel Management

3 Jul 2019 by Ian

Dear Guest, Thank you for staying with us at Village Hotel Solihull. I am happy to see how much you enjoyed your stay here! We hope that you will be back again soon. Kind Regards,

5 out of 5
Had to move rooms twice in a 3 night stay . On the first occasion because of a noxious smell in room 317 which had disabled facilities ( and no one in the party was disabled ) and again on the final day we were informed we had to move out of room 205. The new room was not available so we had to take all our belongings to the car outside in the car park . As we had made arrangements to be with friends at 1130 am we did not have access to our room until 22-00 hrs. The good news was we were upgraded to a club room which has slightly enhanced facilities to a standard room

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Ian

Dear Anonymous, Thank you for staying with us at Village Hotel Solihull and for leaving us your feedback. I am sorry to see that you had such issues with your rooms but glad it got sorted in the end. I hope that the rest of your stay was pleasant and that you will be back again soon! Kind Regards,

2 out of 5
Poor room. Very noisey due to function being held and although booked and pre paid for the room and emailed to advise late check in they let our room go and was told lucky one toom left which was a disabled room that smelt of musty smoke .

Posted by on 11 May 2019

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Comment from Hotel Management

12 May 2019 by Ian

Dear Guest, Thank you for staying with us at Village Hotel Solihull and for taking your time to leave us your feedback. I am sorry to hear that you did not enjoy your room. When you have made your next reservation please let us know and I will make sure you are in a different room to ensure you have a great night's sleep. I hope that you will be back again soon. Kind Regards,

5 out of 5

Posted by on 16 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Ian

Dear guest, I am happy to see how much you enjoyed your stay here with us. I hope that you will be back again soon! Kind Regards,

3 out of 5
Stayed just for one night after attending an event at The Genting Arena. very pleasant stay, rooms were warm and well equipped with comfortable beds and we had a decent breakfast in the restaurant before we left.

Posted by on 12 Mar 2018

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4 out of 5

Comfortable modern hotel

A comfortable modern hotel with pub, restaurant, coffee outlet and gym on the ground floor.

Posted by , from Surrey on 10 Feb 2018

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Property Features

As a guest of Village Hotel Solihull, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. The eco-friendly Village Hotel Solihull also features express check-in, room service (during limited hours), and express check-out. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Solihull hotel.

  • 1 building
  • 128 guestrooms or units
  • 5 levels
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Birmingham Airport (BHX) (14.6 km / 9.1 mi)
  • Train station: Solihull Whitlocks End Station (3.1 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Village Hotel Solihull offers 128 forms of accommodation with a hairdryer and an iron/ironing board. 49-inch Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries. This Solihull hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10 AM.

Village Pub and Grill – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Starbucks – This coffee shop specialises in British cuisine and only serves light fare. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. Guests will receive an email 72 hours before arrival with check-in instructions. Guests can access their accommodation through a private entrance. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

This property does not have a front desk. Guests will receive an email 72 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children may access the hotel pool during limited hours.

Children are allowed in the pool during certain hours and these are subject to change.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Private entrance
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 10 for adults and GBP 10 for children (approximately)
  • Self-parking fee: GBP 5.00 per night
  • Early check-in fee: GBP 5 (subject to availability)
  • Late check-out fee: GBP 5 (subject to availability)
  • Facilities fee: GBP 5.00 per accommodation, per night and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Solihull Village
  • Urban Resort Solihull
  • Urban Village Resort Solihull
  • Urban Village Solihull
  • Village Resort Solihull
  • Village Solihull
  • Village Urban Resort Solihull
  • Village Urban Solihull
  • Village Prem Solihull Hotel Solihull
  • Village Hotel Solihull
  • Village Hotel Solihull Hotel
  • Village Hotel Solihull Solihull
  • Village Hotel Solihull Hotel Solihull

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.