15 Dec 2019 by Gener Endona
Dear Guest, Thank you for your time to bring to our attention this review and complaint. The resort does not offer 24 hour room and restaurant service for meals. Our restaurant closes at 10PM and last order for the kitchen is at 9PM. This is clearly stated in our booking policy as well as notices posted on each room. It would have been appreciated if food orders be placed before 9PM before the closing of the kitchen. Our apologies if the same has not been explained to you if you have failed to read our notices about this matter. We will take note of this in the reception and would from now on advise each checking in guest. Regarding the reception, notices have also been posted at the reception and in every room that reception and lobby shall only be open from 7:00 AM until 7:30 PM. However, we have a guard on duty as well as night shift staff who can assist you on your needs at night til the morning. I am hoping that we have clarified our position on the matters of your complaint. Thank you.
Hotel G Beach Resort and Restobar offers its guests an outdoor pool and a kids' pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference centres. A terrace, tour or ticket assistance, and a BBQ are also featured at Hotel G Beach Resort and Restobar. Free self parking is available. Smoking is allowed in designated areas at this 3-star Bolinao hotel (fines may apply for smoking in non-smoking areas).
Free self parking
Hotel G Beach Resort and Restobar offers 16 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Rooms open to balconies or patios. Accommodation at this 3-star hotel has kitchens with kitchenware and utensils and rice cookers. Bathrooms include a shower, bidets, complimentary toiletries and toothbrushes and toothpaste. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
G Restaurant – On-site diner.
Lucy’s Veranda – On-site family restaurant.
G Cafe – On-site cocktail bar. Open daily.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 9:00 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.