- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for this hotel.....its only this island for 2 nights enough
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Located in Boracay Island, Henann Regency Resort & Spa is near the airport and on the beach. Those looking for an activity can check out Caticlan Jetty Port, while everyone can enjoy the natural beauty of White Beach and Puka Beach. Travelling with kids? Consider Happy Dreamland and Ariels Point.
My concern happened 5 ago when there was storm and none of your Hennan’s hotline are answering. All i get is i have to speak with travel agent? Like how do i know who is my travel agent. We were stuck and stranded in jetty port and all we get is we are not part of hennan’s booked trasportation so we dont get any assistance. We didn’t refund anything though we didn’t check-in on the on the first day(booked) all we need is assistance on your side but for some reason we didn’t get any, why? because reservation was made under expedia an not directly to hennan? How ridiculous. Not even the gentleman who checked us in ask how’s our trip or our stay in caticlan was we don’t feel any concern at all. Apart from that when i booked the room i the room that is close to the crew area and close to where they dump all materials they are using for the rooms(you can hear the crew laughing talking). On the 4th of dec. second day booking, we checked-in, our room floors was dusty and sandy and we have to request for them to clean it on our very first day. 2nd day i assumed that housekeeping will come(as usual in the hotels) but no, nobody came until noon time that i have to request and ask a staff to tidy up my room he told me “you have to call 7”. I think with the amount of money your guests paid for these room you should consider making a daily room refreshments mandatory and not by request. The only thing that made me rate our stay ok is your staff you have a lovely staff and good food.