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 Bordeaux •1 Room
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Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel

5-star property
2-5 Place De La Comédie, Bordeaux, Gironde 020 3788 4841
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4.0 out of 5
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See all 8 ebookers Reviews

"The location is excellent but the windows in the room can’t be opened " More

By a verified traveller on Sat 27 Apr 2019

Points Of Interest

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Classic Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
£280* Per night/room 5 May - 6 May

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Wine Bar)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Rue Sainte-Catherine. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy a bite to eat at Le Pressoir d Argent, a fine-dining restaurant that serves French cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, body treatments or facials at Spa Guerlain
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Guests have great things to say about the location and the breakfast
  • Steps from Grand Theater Opera National of Bordeaux and 5 minutes on foot from Place des Quinconces
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel

Everyone (5) Couples (1) Family (3)
1 out of 5
The hotel rooms are beautiful and despite poor flooring in the hall and a leaving shower - all was fine in the suite. The problem was that my Mum has mobility problems and having asked for no step access on a low floor, we were given a room which had three separate sets of steps to reach it - and when we asked for a step free room we were sent to another room the next day which had two sets of steps and where there were a bunch of men sleeping in bunk beds looking in to our room from a hostel just metres away. This was really uncomfortable and after complaining - I was told I had to pay 600 euro to move to another room. My family were extremely fed up by this point and we moved three times in two days and were sent back to the fourth floor - with steps and surprisingly the room we were in originally. We were told by Clemence all would be well and she then just avoided us for the rest of our stay - pretty poor show and especially when this was a surprise trip and was supposed to be special it ended up being something we are not going to forget as a terrible holiday and feeling the management team did not care enough about us to make the experience better

Posted by , from London W1 on 27 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Jules | Marketing & Communication

Dear MrsA, Thank you for taking the time to share with us your experience at InterContinental Bordeaux - Le Grand Hotel. Regarding your comment, I can sense that we have been in touch throughout your stay in order to fix the issues that you've encountered. I am terribly sorry to read that nothing could have been done to brighten your stay with us. This is in no way the kind of service that we want for our guests to experience and remember. Be sure that if somehow, you feel like giving us the benefit of the doubt, we would me more than happy to do everything we can to show you the true InterContinental promise. Warmest regards

5 out of 5
The location is excellent but the windows in the room can’t be opened

Posted by on 27 Apr 2019

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Comment from Hotel Management

2 May 2019 by Jules | Marketing and Communication

Dear Guest, I would like to thank you for taking the time to share your experience at the InterContinental Bordeaux - Le Grand Hotel. According to your rating, I am glad to see that your stay has met most of your expectations. Regarding the windows in your room, note that for obvious security reasons, they are all locked in all of our rooms. However they can be opened on demand through our housekeeping department. Warmest regards,

5 out of 5

Posted by on 24 Jun 2019

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Comment from Hotel Management

27 Jun 2019 by Emilie P

Dear Guest, I would like to thank you for your recent stay with us, and for taking the time to tell us about your experience at the InterContinental - Bordeaux Le Grand Hotel. It is always a pleasure to read that our guests have enjoyed their time with us. We are all looking forward to welcoming you back in the wine capital of the world, and I remain at your entire disposal for any assistance you may need. Sincerest regards,

4 out of 5
Schönes, klassisches Grand Hotel in hervorragender Lage im Zentrum, aber für den Standard, den es bietet, ist es definitiv überteuert.

Posted by on 2 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by Jules | Marketing & Communication

Dear Guest, Thank you for having chosen the InterContienental Bordeaux - Le Grand Hotel and for reviewing your experience with us. I am glad to see that your overall stay has fulfilled your expectations and I am truly sorry if the price has left you with a bitter taste. We sincerelly hope that we'll still see you anytime soon. Best regards,

5 out of 5
Sehr Zentral gelegen. Wunderschönes Grand Hotel. Schöner Spa Bereich. Sehr freundliches Personal.

Posted by , from Zug, CH on 21 Jan 2019

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Comment from Hotel Management

22 Jan 2019 by Emilie P. Responsable Marketing & Communication

Dear Guest, We are delighted to hear that you enjoyed your stay at the InterContinental Bordeaux - Le Grand Hotel. We look forward to welcoming you back to our hotel, so please do not hesitate to contact us for any assistance we may be able to provide. Sincerely,

5 out of 5

Posted by on 23 Oct 2018

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Comment from Hotel Management

24 Oct 2018 by Directrice Marketing & Communication de InterConti

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Sehr gutes Hotel im Zentrum und trotzdem ruhig

Pros: Man fühlt sich wie in einem Schloss
Cons: nein
Location: bereits erwähnt
interessante Stadt und Umgebung auch in Nähe Meer 1 Stunde und Weinbaugebiete ebenfalls 1 Stunde

Posted by , from Nähe Luzern on 23 Aug 2018

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Comment from Hotel Management

23 Aug 2018 by Directrice Marketing & Communication de InterConti

Dear Maud, Thank you for taking the time to post on Expedia after your recent sojourn at The InterContinental Bordeaux - Le Grand Hotel . I was delighted to read that you truly enjoyed your stay in Bordeaux with us and that the team took wonderful care of you and that the quality and service of the Hotel played an important role in making it a memorable one. Rest assured that I will transmit your kind comments to the entire team who will certainly be very thrilled of it. I do look forward to welcoming you back with us on your next visit to Bordeaux. With my very best personal wishes, Emilie P, Responsable Marketing & Communication de L’InterContinental Bordeaux Le Grand Hôtel

2 out of 5

Hotel ist völlig demodé.

Pros: Bisque d'homard (2 x gegessen) nicht schlechter als in La Grande Maison Bernard Magrez. (2 Michelin **) Dafür war der Hamburger/frites ungeniessbar
Cons: Ganzes Hotel sollte dringend renoviert werden. Verlangt aber Euro 50 Mio +.
Location: Lage ist second to none.
Lage und Personal sind hervorragend. Innenarchitekt Garcia hat einen Stil, der vor 30 Jahren originell war. (Less is more!!) Internet hat an keinem Tag funktioniert. Suite 440 ist " a shame". (=Dunkles Dachzimmer, 2 x Bar , 2 x Safe) TV Fernsteuerung hat gefehlt

Posted by on 22 May 2017

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About the Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel

Location 2-5 Place De La Comédie, Bordeaux, Gironde 33000

Property Features

Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, spa services, and a terrace are also featured at the luxury Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Bordeaux hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1789
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Bordeaux St-Jean Station (3 km / 1.9 mi)
  • Metro station: Grand Theatre Tram Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel offers 130 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Bordeaux hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Le Pressoir d Argent – This fine-dining restaurant specialises in French cuisine and only serves dinner. 2-star Michelin rating. Reservations are required.

Le Bordeaux – This restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Helicopter/aeroplane tours on site
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Surfing/bodyboarding nearby
  • Sailing nearby

Spa Services

Spa Guerlain has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 38 per person
  • Valet parking fee: EUR 45 per night (in/out privileges)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night
  • Facilities fee: EUR 30 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bordeaux Grand Hotel
  • Grand de Bordeaux
  • Grand Hotel de Bordeaux
  • Intercontinental Bordeaux Grand Hotel
  • Intercontinental Bordeaux Grand
  • Intercontinental Bordeaux Le Grand Hotel
  • Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel Hotel
  • Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel Bordeaux

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.