30 Mar 2022 by Customer Service
We appreciate you taking the time to share your feedback, Anita. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
30 Apr 2023 by Customer Service
Thank you for the 4-star rating, Thomas!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Embassy Suites by Hilton Boston at Logan Airport. Thank you again for sharing!
29 Nov 2022 by Customer Service
Merci pour la bonne note, Frédéric!Nous travaillons toujours très dur pour offrir des expériences de haute qualité à tous nos clients. Nous apprécions que vous ayez apprécié notre emplacement privilégié et nos chambres spacieuses, mais nous sommes déçus d'apprendre que nous aurions pu faire plus pour vous. Nous partagerons vos commentaires concernant nos options de petit-déjeuner et l'état de nos installations avec notre équipe de direction à l'avenir.Nous sommes impatients de partager une expérience encore meilleure avec vous bientôt!
18 Sep 2022 by Customer Service
Danke für die 4/5 Bewertung, Thomas!Wir freuen uns zu hören, dass Sie eine großartige Erfahrung im Embassy Suites by Hilton Boston am Logan Airport gemacht haben! Es ist wunderbar, dass Ihnen unsere günstige Lage gefallen hat! Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen, um eine noch positivere Erfahrung mit Ihnen zu teilen.
8 Dec 2021 by Customer Service
Danke, dass du dein Feedback teilst, Markus. Es ist bedauerlich zu hören, dass Sie mit Ihrer jüngsten Erfahrung nicht ganz zufrieden waren, da wir uns bemühen, allen unseren Gästen von Anfang bis Ende ein wundervolles Erlebnis zu bieten. Bitte beachten Sie, dass Ihr Feedback zu unseren Unterkünften mit den entsprechenden Mitgliedern unseres Teams bearbeitet wird, damit wir uns für die Zukunft verbessern können. Wir hoffen, dass Sie uns eine weitere Chance geben, Ihnen die qualitativ hochwertige Erfahrung zu bieten, die wir wirklich mit unseren Gästen teilen können.
The property will be renovating from 12 February 2024 to 26 April 2024 (completion date subject to change). The following areas are affected:
Guests will have access to the following alternative facilities during the renovation:
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
Embassy Suites Boston Logan Airport offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is available in public spaces for a fee. A 24-hour business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 5005 square feet (465 square metres) and includes conference space. Tour or ticket assistance, vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites Boston Logan Airport. A roundtrip airport shuttle (available 24 hours), A train station pick-up shuttle and A train station drop-off shuttle are free. For a fee, parking is available. This 3.5-star Boston hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access , Internet access (surcharge)
Available in some public areas: WiFi (surcharge)
Valet parking (surcharge)
Embassy Suites Boston Logan Airport offers 282 air-conditioned accommodations with MP3 docking stations and a safe. 50-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers. This Boston hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.
Porter Bar and Grill – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Espresso Bar – On-site coffee shop. Open daily.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Embassy Suites Boston Logan Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015410351
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0015410351. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
