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3.5 out of 5

"Upon requesting a late check out due to unexpected illness of my wife they requested a half day rate on the rack equivalent to the full day rate I pai ... " More

By a verified traveller on Wed 07 Mar 2018

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Standard Room (Bed Type Selected At Check-In)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£61* Per night/room 19 Jan - 20 Jan

Room, 2 Double Beds, Accessible (Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible (Hearing, Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Kimpton Onyx Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from TD Garden. Enjoy features like a fitness centre, dry cleaning service and concierge services. Built in 2004, this 4-star hotel has 112 rooms over 11 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with flat-screen TVs, minibars and premium bedding
  • Free WiFi
  • WiFi and wired Internet for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from TD Garden and 6 minutes on foot from The Freedom Trail
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls and litter boxes

Kimpton Onyx Hotel ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Kimpton Onyx Hotel

Everyone (2)
3 out of 5

Shame about the customer Service!

Upon requesting a late check out due to unexpected illness of my wife they requested a half day rate on the rack equivalent to the full day rate I paid . Despite the exceptional circumstances which they were clearly aware of they still attempted to profit from our unfortunate situation and tried to present this as if they were doing us a favour!! Very disappointing customer Service!!!

Posted by on 7 Mar 2018

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Comment from Hotel Management

16 Mar 2018 by Jessica - GM

I hope that you wife is feeling better. I'm truly sorry that we were not able to accommodate a late check out for the time you were looking for. I will work with my team to review the circumstances and see what we could have done differently. Safe travels

4 out of 5

Nice hotel, close to town center

Pros: Clean & comfortable, lovely staff
Cons: Dining facilities shouldn't be in the reception area, not very comfortable eating while people are coming/going while you are trying to have a meal
Location: Fairly central and Boston & surrounding areas have so much to see & do to list here!
Staff were very helpful & friendly, nothing was too much trouble. Hotel was clean & comfortable, rooms serviced daily, but dining facilities could be better, dining in the main reception area is not ideal.

Posted by , from Scotland on 10 Sep 2017

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Comment from Hotel Management

4 Dec 2017 by Jessica GM

Thank you so much for staying with us and for sharing your feedback.

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Shuttle services

Property Features

As a guest of Kimpton Onyx Hotel, you'll find a fitness centre, tour or ticket assistance, and multilingual staff. Event space at this hotel measures 500 square feet (46 square metres) and includes meeting rooms. Public spaces have WiFi and wired Internet for a fee. The business-friendly Kimpton Onyx Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. This 4-star Boston hotel is smoke free.

  • 112 guestrooms or units
  • 11 levels
  • 500 sq ft of conference space
  • 46 sq. m of conference space
  • Built in 2004
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (5.2 km / 3.2 mi)
  • Train station: Boston North Station (0.3 km / 0.2 mi)
  • Metro station: Haymarket Station (0.4 km / 0.2 mi)

Room Amenities

Kimpton Onyx Hotel offers 112 forms of accommodation with minibars and a safe. Beds feature premium bedding. 46-inch Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries. This Boston hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls and litter boxes are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Tax ID - C0030600351

This property accepts credit cards; cash is not accepted

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is C0030600351. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Each guest room is kept vacant for a minimum of 72 hours between bookings. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0030600351
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.99 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.99 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 12.99 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Onyx
  • Onyx Boston
  • Onyx Hotel
  • Onyx Hotel Boston
  • Onyx Hotel Kimpton
  • Kimpton Onyx Hotel Boston
  • Kimpton Onyx Boston
  • Kimpton Onyx Hotel Hotel
  • Kimpton Onyx Hotel Boston
  • Kimpton Onyx Hotel Hotel Boston

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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