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"Very friendly staff and fast check in. Room albeit small (it was a single to be fair) was very clean with a modernised bathroom. " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

Our customers tell us that they can't get enough of the overall value at Best Western Hotel Royale - OCEANA COLLECTION. During your stay, you're just a quick walk from Bournemouth Natural Science Society. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 64 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer LCD TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the value of their stay and the comfortable guestrooms
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth Pavillion Theatre

Comfort Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£67* Per night/room 4 Sep - 5 Sep

Comfort Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Comfort Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Family Room, 1 Double Bed, Non Smoking (Bunk beds)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Best Western Hotel Royale - OCEANA COLLECTION ratings based on 15 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Hotel Royale - OCEANA COLLECTION

Everyone (9) Couples (4) Business (1) Family (2)
4 out of 5
Very friendly staff and fast check in. Room albeit small (it was a single to be fair) was very clean with a modernised bathroom.

Posted by on 27 Jan 2020

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Comment from Hotel Management

4 Feb 2020 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5
A very warm welcome And checkout from the staff and the room itself was OK - especially considering the good rate we paid. It was very cold however as radiator didn’t give out any heat (maybe needed bleeding) we were given a blow air heater which helped. Shower had no pressure either so took a very long time to wash hair. Bar staff were very friendly when we went for an after gig drink before going to bed Was an ideal Location tbh as we could walk to most places we needed and plenty of parking at a good rate for overnight

Posted by on 13 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5
Very noisy both internally and externally. Parked the car directly in front of the hotel and woke up the nwxt day to find simeone had used the roof as an ashtray. Mattess was old and uncomfortable. Staff were friendly though and hotrl was very clean.

Posted by on 3 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5
Was happy with the room & bed and general cleanliness of the room & bathroom. Breakfast was also pleasing - but please please for the love of God get rid of that 1960's piped music which is playing on a loop - I did not go into the restaurant for any other meals for fear of that dreadful music! I would love to know if the same piped "elevator music" has been playing on a loop for the past 50 years or more non stop? The hotel i found to be dated like a lot of other hotels in Bournemouth - the small tv in the room lost it's picture on the second day that I was their - just reflecting the tiredness of the place - which appears to be updated in general in most areas.

Posted by on 2 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5

Posted by on 22 Dec 2018

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Comment from Hotel Management

6 Jan 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

1 out of 5
Two words: Fawlty Towers There are a handful of staff who are great and the other handful who are young, inexperienced and lacking social skills. What I experienced: staff members throwing temper tantrums, dismissing gossipy childish behaviour. Nationality is not an excuse for rudeness. You took me for granted as a client.

Posted by on 20 Dec 2018

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Comment from Hotel Management

18 Jan 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

5 out of 5
Parking, good location. Comfortable room. Good value for money

Posted by on 17 Dec 2018

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Comment from Hotel Management

4 Jan 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5
Accommodating... fast check-in. Relaxing lounge to relax while you wait.

Posted by on 9 Dec 2018

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Comment from Hotel Management

12 Dec 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5
The staff are super friendly and helpful. Good Wifi, comfy bed and the lounge is wonderful if you just want to chill and relax.

Posted by on 8 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5

Weekend Break

Pros: Free parking, size of rooms and the staff.
Cons: All well
Location: Location is close to the beach, shops and restaurants.
We booked this hotel on line and on arrival were pleasantly surprised. Free parking was the first bonus. Our room was ok and a good size, but on request we were upgraded to an even nicer room. The heating is timed to come on at 5pm, however when I mentioned at about 3pm that our room was cold, the heating was switched on immediately. The staff were great and the breakfast, although extra, was excellent. Better then some four star hotels I've stopped at.

Posted by , from Birmingham on 8 Jan 2018

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Comment from Hotel Management

21 Jan 2018 by G De Rosa

Thanks for staying with us. We appreciate your feedback!

About the Best Western Hotel Royale - OCEANA COLLECTION

Location 16 Gervis Road Cliff East, Bournemouth, England BH1 3EQ

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An indoor pool, a terrace, and multilingual staff are also featured at the eco-friendly Best Western Hotel Royale - OCEANA COLLECTION. For a fee, parking is available. This 4-star Bournemouth hotel is smoke free.

  • 64 guestrooms or units
  • 3 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bournemouth (BOH-Bournemouth Intl.) (9.6 km / 5.9 mi)
  • Train station: Bournemouth Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Hotel Royale - OCEANA COLLECTION offers 64 forms of accommodation with coffee/tea makers and a hairdryer. This individually furnished accommodation includes desks. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.

Aqua Brasserie – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Motor boating nearby
  • Surfing/boogie boarding nearby
  • Fishing nearby
  • Casino nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Bicycle rentals nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Contactless check-out is available

Individually wrapped food options are available for breakfast and through room service

The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast and through room service.The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 14.50 per person (approximately)
  • Self-parking fee: GBP 8.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Royale Oceana Collection
  • Best Western Hotel Royale Bournemouth
  • Best Western Royale
  • Best Western Royale Bournemouth
  • Best Western Bournemouth
  • Bournemouth Best Western
  • Best Western Hotel Royale - OCEANA COLLECTION Hotel
  • Best Western Hotel Royale - OCEANA COLLECTION Bournemouth
  • Best Western Hotel Royale - OCEANA COLLECTION Hotel Bournemouth

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.