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4.3 out of 5

"Building was and rooms were tired. Breakfast was included but supplement charged for certain items. Not great value for money " More

By a verified traveller on Mon 14 Oct 2019

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£99* Per night/room 1 Sep - 2 Sep

Standard Room, 2 Single Beds, Non Smoking, Balcony

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking (Lodge)

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking, Balcony

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Best Western Plus The Connaught Hotel & Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Bournemouth International Centre. Free WiFi in public areas, 2 bars and a full-service spa are available. Built in 1850, this 4-star hotel has 53 rooms over 4 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Enjoy British cuisine at Blakes Brasserie, a brasserie with garden views
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with massages, manicures and pedicures or aromatherapy at Bluewater Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the breakfast and the helpful staff
  • Within a 10-minute walk of Bournemouth International Centre and Bournemouth Beach

Best Western Plus The Connaught Hotel & Spa ratings based on 12 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus The Connaught Hotel & Spa

Everyone (4) Couples (3) Business (1) Family (1) Other (1) Friends (2)
3 out of 5
Building was and rooms were tired. Breakfast was included but supplement charged for certain items. Not great value for money

Posted by on 14 Oct 2019

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5 out of 5
The service was excellent and the staff were very polite. Food very good. The only drawback was that the bath didn't have any handrails to grip onto so I couldn't have a bath in case I slipped over.

Posted by on 12 Apr 2018

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5 out of 5
Very friendly, helpful and professional staff. Pleasing decor.

Posted by on 12 Jan 2017

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4 out of 5

Comfortable stay

Pros: Convenient for the Conference Centre
I stayed only one night in a single room. After booking online, the hotel receptionist called me to check that I knew that a single room had a single bed - apparently lots of people expect a double bed in a single room!! The staff were friendly and the hotel clean and comfortable.

Posted by , from Northwood on 25 Sep 2016

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5 out of 5

Great hotel and location

Liked the hotel...good service and good location...only 5 min walk to the coast but u then have to walk down a long path to get to the beach. Parking also provided in hotel for free which is great!

Posted by on 30 Aug 2016

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4 out of 5

Good hotel with good location

Lovely weekend. Hotel clean, comfortable with efficient attentive staff. The restaurant is excellent value with varied menu and very good food. Excellent service. Highly recommended for business or pleasure.

Posted by on 12 Jul 2016

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4 out of 5

Bournemouth Connaught Hotel

Recently returned from 4 night stay at the Connaught and it was a generally a good hotel. I stayed on the 3rd floor in a balcony twin room which was very comfortable. Very nice staff but some could not speak English and this can make asking questions difficult, some daily cobwebs went unnoticed in our room. However towel changes and other cleaning done promptly every day. The breakfast was lovely and you could eat as much as you like. I would recommend however if you eat an evening meal to spend the extra and dine in Blakes restaurant instead of the bar/lounge as I did. There where only 2 tables dining and the orders came out wrong, and staff took a long time to rectify them. This is partly due to under staffing and being a low priority as eating in the lounge. Overall I had a lovely time in Bournemouth and would stay at the Connaught again. Lastly if going with an elderly person the balcony rooms are on the 3rd floor and the stairs are steep. The lifts are slow and tiny so maybe better to request the ground or middle floor.

Posted by on 5 Aug 2012

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5 out of 5

weekend break

one of the best breaks we have had in Bournemouth, we could not fault the accommodation in any way, we were looked after very well by the staff. The facilities in the leisure club were very good and it was not far to walk to the BIC to see a show.

Posted by on 13 Jun 2012

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4 out of 5

Excellent Hotel

We had an excellent stay at this hotel. The rooms were very comfortable the breakfast was also very good. One of the best stays in Bournemouth we have had. Would not hesitate to book again.

Posted by on 11 Jun 2012

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4 out of 5

Superb 3-star hotel

Stayed 2 nights. Breakfast and evening meal excellent. All staff extremely attentive and helpful. Bathroom very small but very clean. An extremely well managed hotel in a good location. Good value for money. Would recommend it for business/pleasure and will go there again.

Posted by on 27 May 2012

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About the Best Western Plus The Connaught Hotel & Spa

Location 30 West Hill Road, Bournemouth, England BH2 5PH

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus The Connaught Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 3000 square feet (279 square metres) and includes conference centres. A hot tub, a sauna, and spa services are also featured at the eco-friendly Best Western Plus The Connaught Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Bournemouth hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 3000 sq ft of conference space
  • 279 sq. m of conference space
  • Built in 1850
  • Dining venue
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Bournemouth (BOH-Bournemouth Intl.) (11.3 km / 7 mi)
  • Train station: Bournemouth Station (3.6 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus The Connaught Hotel & Spa offers 53 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers. This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 12:30 PM.

Blakes Brasserie – Overlooking the garden, this brasserie specialises in British cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

The Gin Bar – On-site bar. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Bluewater Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 3
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children 14 and younger are not allowed at this property. All guests older than 14 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 14.50 per person (approximately)
  • Self-parking fee: GBP 8.00 per day
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Connaught
  • Best Western Connaught Bournemouth
  • Best Western Connaught Hotel
  • Best Western Plus Connaught Hotel Bournemouth
  • Best Western Plus Connaught Hotel
  • Best Western Plus Connaught Bournemouth
  • Best Western Plus Connaught
  • Best Plus The Connaught & Spa
  • Best Western Plus The Connaught Hotel
  • Best Western Plus The Connaught Hotel & Spa Hotel
  • Best Western Plus The Connaught Hotel & Spa Bournemouth
  • Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 14 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.