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"I enjoyed my stay it was only a couple of days but it wad short and sweet once they had change our room,my complaint about the room was the leag of sh ... " More

By a verified traveller on Mon 02 Mar 2020

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£75* Per night/room 10 Jul - 11 Jul

Superior Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Bournemouth West Cliff Hotel's great location. During your stay, you're just a quick walk from Durley Chine Beach. You'll find features such as free WiFi in public areas, plus 2 indoor pools and a full-service spa.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 indoor pools or soak in the spa tub
  • Indulge with body wraps, facials or body scrubs at Bournemouth West Cliff Hotel Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the pool and the helpful staff
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre

Bournemouth West Cliff Hotel ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Bournemouth West Cliff Hotel

Everyone (10) Couples (2)
5 out of 5

Posted by on 26 Aug 2021

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4 out of 5
I enjoyed my stay it was only a couple of days but it wad short and sweet once they had change our room,my complaint about the room was the leag of shelf space in the bathroom for your belongings and no towel rail or hooks.All the staff was friendly and pleasant.we ate in the restaurant,i thought they needed more staff,we was left waiting for our food too long

Posted by on 2 Mar 2020

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3 out of 5

Posted by on 30 Dec 2019

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5 out of 5
Our room was very spacious and clean. The hotel itself was lovely with plenty of room. The pool and outdoor area were lovely, a great way to spend a sunny afternoon.

Posted by on 26 Aug 2019

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4 out of 5
Staff were so helpful. Food so good. Room ok if you kept your eyes closed in a very comfy very depressing need colour, all magnolia and dark brown. Spa really Good .

Posted by on 1 Mar 2019

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3 out of 5

Tired Room and everything was an extra

Pros: Staff & SPA
Cons: charges - extras annoy everyone so STOP IT and sort the bathrooms out!!!
Location: It's Bournemouth - everything is there!
our visit didn't start well, Breakfast wasn't included (and I know I definitely choose it!) then we were charged £X per guest per stay for the SPA... Really! why not include it it's 5% of the room booking! Then £XX to park my car in the carpark!. So by the time we left the reception area I wasn't really happy - staff were great and clearly had had this vented at them before. Room was at best tired (Room 49) the bathroom was a bit moldy, toilet handle was falling off and shower constantly dripped. The bathroom was 1/5 at best - This bathroom needs ripping out and starting again - renting it out is asking for bad reviews! Patio window didn't seal properly and we were by the fire exit where the smell of smoke wandered into our room a bit - Not too sure what the hotel could do about this... Well apart from ALARM the exit so no-one would use it for cigarette breaks. Dinner was nice but it was freezing in the restaurant - the staff know this but again nothing they could do as it's got a lot of open glass. Wear a big jumper to eat. Breakfast was good but again I was a bit aggrieved that this was even charged. SPA was small but excellent - apart from the fact there were no robes for the first day. All things considered Managers you are letting your staff down. Your staff are really great and friendly but everything else ie all the bits under your control let you down. Unify the charges - revamp the rooms and sort give your great staff a pat on the back, they saved you from 1/5

Posted by , from London on 20 Mar 2018

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4 out of 5

Hotel for a short break.

Pros: Location & price
Cons: Need some touching up of some tired areas of the guest rooms.
Location: Short 15 minute walk to BIC
Excellent location, great staff, hotel needs some love, bit tired in places.

Posted by , from Somerset on 29 Nov 2017

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4 out of 5

Welcoming, comfortable and convenient.

Pros: Large familiar room - Breakfast - Heated swimming pool - Restaurant staff
Location: Bournemouth town centre, beach, pier, oceanarium, gardens, bike rental...
I stayed with my husband and two children for three nights. Not only was the service welcoming but also effective. Especially kind was the restaurant staff. The room was large and confortable and in the bathroom there were a shower and a bath. Complimentary toilettary, coffee and tea, and buscuits as well. Free access to the Gym and the heated swimming pool.

Posted by , from Canary Islands on 20 Nov 2017

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3 out of 5

Pleasant enough Hotel with a new Bathroom.

Pros: Bathroom and clean bed also I like the dark room.
Cons: Paintwork is clipped giving a shabby effect overall.
Location: OK but near the Uni so noisy at night with carousing students.
Comfy bed and nice room with clean bed & carpet. The paintwork needs a clean or lick of paint. Superb spa with great pool and pleasant staff. This hotel is not near the sea, rather a good walk away.It is close to the Uni so some noisy students hung around late into the evening. This was a one night stop over. My room was clean and comfy although it had a lovely new bathroom the paintwork was chipped and a bit dirty on the door. The hotel has a superb spa and the staff were very friendly.

Posted by on 30 Oct 2017

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2 out of 5

Nightmare 4th floor room 93

Hotel from the outside looks nice, but once inside the hotel deco is outdated and lacking the nostalgia. Stayed on the 4th floor where there was so much noise from the boiler pump, freezing cold, no modern heating and air conditioning. Cracks in the wall, and ceiling. Not the best clean toilet either. I feel sorry for anyone that ends up on 4th floor rooms 90 n above. Complained and was moved to 1st floor , much better room, bigger and better fascilities but wouldn't call this hotel 4 star they still have a long way to go. The floor boards were creaky, curtain was hanging off, and no power shower, it looked like it was struggling for water pressure. For the price i paid premier/ holiday inn would have been way better if not 1st class. They beed mordenisatuon and maintaining, probably not the best weekend away i hoped for. Parking was also limited despite them advertising plenty of parking

Posted by , from bristol on 12 Dec 2016

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Comment from Hotel Management

20 Jan 2017 by Paul C

Dear John, Thank you for your feedback on the hotel. I am sorry to hear the room was not as expected but glad you were offered a room move. I am sorry to hear that the parking was an issue this is not a common occurrence as we do have two large car parking for residents. We hope to welcome you back in the future. Kind regards, Paul Clarke General Manager

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 25 December:

  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool

The following facilities are closed for New Year's Eve and New Year's Day:

  • Bar/lounge
  • Dining venue
  • Fitness facilities
  • Sauna
  • Full-service spa
  • Hot tub
  • Swimming pool

Property Features

As a guest of Bournemouth West Cliff Hotel, you'll find a full-service spa, 2 indoor swimming pools, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, spa services, and a terrace are also featured at the luxury Bournemouth West Cliff Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

  • 1 building
  • 83 guestrooms or units
  • 3 levels
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 2
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Train station: Bournemouth Station (3 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Bournemouth West Cliff Hotel offers 83 accommodations with a hairdryer and free toiletries. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • LCD television
  • Satellite channels
  • Electric kettle
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a English breakfast on weekdays from 7:00 AM and 9:30 AM.

Bournemouth West Cliff Hotel has a restaurant on site.

Nearby Activities

2 indoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bournemouth West Cliff Hotel Spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Cashless transactions are available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 15 and GBP 15 for adults, and GBP 5 and GBP 10 for children (approximately)
  • Uncovered self-parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 15 per night
  • Facilities fee: GBP 12 per person, per stay and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bournemouth Hallmark
  • Bournemouth Hallmark Hotel
  • Bournemouth Hotel Hallmark
  • Hallmark Bournemouth
  • Hallmark Bournemouth Hotel
  • Hallmark Hotel Bournemouth
  • Hotel Hallmark Bournemouth
  • Bournemouth West Cliff
  • Hallmark Hotel Cliff
  • Hallmark Bournemouth West Cliff
  • Hallmark Cliff
  • Hallmark Hotel Spa Bournemouth
  • Hallmark Hotel Bournemouth West Cliff
  • Bournemouth West Cliff
  • Bournemouth West Cliff Hotel Hotel
  • Bournemouth West Cliff Hotel Bournemouth
  • Bournemouth West Cliff Hotel Hotel Bournemouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.