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"Place is a bit tatty and creaky. Needs some investment. Probably highest price to quality I have paid for many years. Cleanliness was high. Bed and l ... " More

By a verified traveller on Tue 29 Sep 2020

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Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Room, 1 Double Bed, Smoking, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 Double Bed, Non Smoking, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Bournemouth Carlton Hotel, BW Signature Collection get high marks from our customers. During your stay, you're just a quick walk from Bournemouth Beach. Free WiFi in public areas, 2 indoor pools and a full-service spa are available. This 3-star hotel has 76 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor and 2 indoor pools
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a sauna
  • Guests speak favourably about the size of the guestrooms and the pool
  • Within a 10-minute walk of Bournemouth Beach and Bournemouth Pavillion Theatre
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Bournemouth Carlton Hotel, BW Signature Collection ratings based on 18 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Bournemouth Carlton Hotel, BW Signature Collection

Everyone (13) Couples (3) Family (1) Other (1)
2 out of 5
This hotel is very very tired. Probably great in its heyday, quite grand in fact, however these days its falling apart. I won't go into too many details. The 'quadruple' family room is scuffed and stained all over and not somewhere I would want to stay ever again. The bathroom was on the verge of unsanitary. Great location, shockingly knackered building with barely any staff (we saw 1 member of staff the whole time we where there which actually made the hotel feel very unsafe) Never again I'm afraid...

Posted by , from Hampshire on 5 Oct 2020

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3 out of 5
Place is a bit tatty and creaky. Needs some investment. Probably highest price to quality I have paid for many years. Cleanliness was high. Bed and linen very comfortable.

Posted by , from London on 29 Sep 2020

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3 out of 5
Hotel is a bit shabby- very poor noise insulation from corridor outside. Cleanliness of room leaves a bit to be desired.

Posted by , from London on 20 Sep 2020

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4 out of 5

Posted by on 14 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Bournemouth Reservations

Good afternoon, Thank you for your review. We look forward to welcoming you back to the hotel in the near future.

5 out of 5

Bournemouth December annual visit

Pros: Location, sea views and access to beach promenade.
Excellent location, sea views, close to town centre well within waking distance, made very welcome by staff and well looked after, will be returnin g next year.

Posted by on 17 Dec 2017

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4 out of 5

Cliff side Hotel great sea view

Hotel was great not happy with paying a extra £10 per day to park you car on site upon arrival

Posted by , from Rushden on 4 Dec 2017

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3 out of 5

Hotel is close to the beach

First night room was amazing then came breakfast, sat in dining room bacon undercooked eggs overcooked, rest was big standard. Sat watching rats play in the garden near pool area. Went to the pool and spa, pool is frequented by non guests, (locals) Jacuzzi had a brown mark round the rim and smelt badly of urine, sauna didn't work. Next breakfast the staff were rude, rushed off of their feet and unable to cope with the guests, sat at a table waiting for coffee, cups and cutlery, to be honest at a busy time of season this was atrocious.third night was spent in a disgustingly failing room, curtains were ripped, only a fan for the whole room to keep it cool, kettle had to be boiled on the floor as no plug near the units. Windows opened about an inch and unable to open any further.

Posted by , from salisbury uk on 10 Jul 2017

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3 out of 5

Rude staff, unconcerned about complaints,

The staff at the hotel were rude and very unorganized, breakfast was like feeding time at the zoo, tables not ready food ran out, first room was good second room was atrocious ripped and dirty curtains, no air con paid a lot of money for very bad comditions

Posted by , from wiltshire uk on 23 Jun 2017

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3 out of 5

Very enjoyable and relaxing

Nice big bed.clean room.lovely view of the sea.food v good.good location.

Posted by on 10 Oct 2016

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5 out of 5

Superb location

Pros: Cleanness

Posted by on 5 Oct 2016

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About the Bournemouth Carlton Hotel, BW Signature Collection

Location East Overcliff, Dorset, Bournemouth, England BH1 3DN

Renovations + Closures

This property is closed from 25 March 2020 to 16 May 2021 (dates subject to change).

The property is closed between 5 November and 25 March.

Property Features

As a guest of Bournemouth Carlton Hotel, BW Signature Collection, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a seasonal outdoor pool. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A terrace, a BBQ, and a garden are also featured at the business-friendly Bournemouth Carlton Hotel, BW Signature Collection. For a fee, parking is available. This 3-star Bournemouth hotel is smoke free.

  • 1 building
  • 76 guestrooms or units
  • 3 levels
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 2
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bournemouth (BOH-Bournemouth Intl.) (10.3 km / 6.4 mi)
  • Train station: Bournemouth Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Bournemouth Carlton Hotel, BW Signature Collection offers 76 forms of accommodation with complimentary bottles of water and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 10:00 AM.

24-hour room service is available.

Nearby Activities

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a sauna.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per stay.
  • Cots (infant beds) are available for GBP 5.0 per stay.

Pet Policy

  • Pets: GBP 15.00 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include carbon monoxide detector, a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15.00 per person (approximately)
  • Uncovered self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bournemouth Carlton
  • Carlton Bournemouth
  • Menzies Hotels Bournemouth
  • Menzies Hotels Bournemouth Carlton
  • Menzies Hotels Carlton
  • Menzies Hotels Carlton Hotel
  • Menzies Hotels Carlton Hotel Bournemouth
  • Carlton Hotel Bournemouth
  • Hotel Menzies Carlton
  • Menzies Carlton Bournemouth
  • Hallmark Hotel Bournemouth Carlton
  • Hallmark Hotel Carlton
  • Hallmark Bournemouth Carlton
  • Hallmark Carlton
  • Hallmark Hotel Bournemouth Carlton
  • S. Bournemouth Carlton Opco Limited
  • Bournemouth Carlton BW Signature Collection
  • Bournemouth Carlton Hotel, BW Signature Collection Hotel
  • Bournemouth Carlton Hotel, BW Signature Collection Bournemouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.