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"Check in was slow. No acknowledgement as waited patiently and when our turn the lady at reception did not even look up and spent several minutes on th ... " More

By a verified traveller on Sun 02 Aug 2020

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Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£267* Per night/room 1 Aug - 2 Aug

King, Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

King, Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the spacious rooms at Hilton Bournemouth. During your stay, you're just a quick walk from Bournemouth International Centre. You'll find features such as free WiFi in public areas, plus 2 bars and a full-service spa. Built in 2015, this 4-star hotel has 174 rooms over 8 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and fridges
  • Free WiFi
  • Enjoy British cuisine while dining at Schpoons & Forx
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with Swedish massages, body wraps or detox wraps at eforea spa & health club
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a health club
  • Guests like the bar and breakfast
  • Just a 4-minute walk from Bournemouth International Centre and 8 minutes on foot from Bournemouth Beach
  • Dogs welcome for a fee

Hilton Bournemouth ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Bournemouth

Everyone (6) Couples (4) Business (1)
3 out of 5

Posted by on 21 Dec 2020

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2 out of 5
I stay at the Hilton every year and have never been disappointed I arrived on the 5thsept to stay one night where I paid £280 to stay here. I got into my room and there has been mess left down the toilet, Food all thrown up the door and walls , stains all over the carpet and curtains smoke burns around the smoke detector. When then went down to the pool which was freezing cold and it has never been like that this has ruined my anniversary night and experience at the Hilton

Posted by , from Feltham on 7 Sep 2020

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Comment from Hotel Management

30 Sep 2020 by Sonya Young, General Manager

Dear Fiona, Many thanks for your review following your stay at the Hilton Bournemouth. I am so disappointed to see your comments and I send my apologies for the maintenance and cleanliness issues you have found in your room. This is far from our normal standard and we have looked into this with our Housekeeping management team. We do have policies in place as part of Hilton since the pandemic as cleanliness is a main priority for us so I am so sorry this was not your experience on your stay. We do always appreciate your comments to ensure we can look into this and ensure it is never repeated. We hope we can welcome you back to the Hotel to be able to demonstrate our normal standards. Kind Regards

3 out of 5
Check in was slow. No acknowledgement as waited patiently and when our turn the lady at reception did not even look up and spent several minutes on the phone ignoring us. TV in room did not work and unable to get through to reception to report. Ironing board and iron dirty. Good sized room and views from the 6th floor. Windows do not open.

Posted by on 2 Aug 2020

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Comment from Hotel Management

30 Sep 2020 by Sonya Young, General Manager

Thank you for your review following your stay with us. I am sorry you had a wait on check in. Since re-opening we have had to inform our guests of all our practices and procedures and also have had slightly longer wait times to ensure the cleanliness of the bedrooms. We have now improved this to ensure our guests are not left waiting. W appreciate your feedback on the TV and ironing board so we can rectify this. We hope we can welcome you back to the hotel since we have further adapted to the 'new normal'. Kind Regards

5 out of 5
The best decor in hotel i every came across. Staff professional but not pretentious. Delicious breakfast. Lovely pool. Perfect location. The only minus is really slow internet and lack of ashtray outside.

Posted by on 15 Oct 2019

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5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by Hilton Bournemouth team

Thanks for staying with us. We appreciate your feedback !

4 out of 5

Posted by on 22 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Hilton Bournemouth team

Thanks for staying with us. We appreciate your feedback !

3 out of 5

Posted by on 11 Apr 2019

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Comment from Hotel Management

12 Apr 2019 by Hilton Bournemouth team

Thanks for staying with us. We appreciate your feedback !

5 out of 5
This is an absolutely gorgeous hotel with seaside themed decor at every turn. The rooms are spacious wiry nice comfy beds. We had to change rooms because of an electrical fault but the staff sorted it out quickly and efficiently. This is a Very comfortable and stylish hotel close to everythinh on offer in Bournemouth. Breakfast was yummy and the pool was fab. A great place for a little trip to Bournemouth and i will definitely stay here again if im ever back in town .

Posted by on 25 Mar 2019

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Comment from Hotel Management

25 Mar 2019 by Hilton Bournemouth team

Thanks for staying with us. We appreciate your feedback !

5 out of 5

Posted by on 26 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Hilton Bournemouth team

Thank you very much for your feedback about recent stay with us We look forward to welcome you again in our hotel

4 out of 5
Wouldn’t eat in their restaurant, worst meal I have ever had!

Posted by , from Ascot on 4 Sep 2018

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Comment from Hotel Management

23 Sep 2018 by Hilton Bournemouth team

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. If you would like to share with us more details please contact us in info@bournemouth.co.uk We look forward to welcome you again in our hotel

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hilton Bournemouth offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6641 square feet (617 square metres) and includes conference rooms. The business-friendly Hilton Bournemouth also features spa services, coffee/tea in common area, and concierge services. For a fee, parking is available. A complete renovation of Hilton Bournemouth was completed in 2017. This 4-star Bournemouth hotel is smoke free.

  • 174 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • 8 conference rooms
  • 6641 sq ft of conference space
  • 617 sq. m of conference space
  • Built in 2015
  • Dining venue
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Computer for guest use
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bournemouth (BOH-Bournemouth Intl.) (11.2 km / 7 mi)
  • Train station: Bournemouth Station (3.6 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Bournemouth offers 174 forms of accommodation with laptop-compatible safes and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Fridge
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 10:30 AM.

Schpoons & Forx – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

LEVEL8IGHT The Sky Bar – Overlooking the ocean, this cocktail bar specialises in British cuisine and only serves light fare. Reservations are required. Open daily.

That Bar Downstairs – This lobby lounge specialises in British cuisine and only serves light fare. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ziplining nearby

Spa Services

Eforea spa & health club has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 4
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 35 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs) Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 14 per day
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Bournemouth Hotel
  • Hilton Bournemouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.