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"They upgraded me to a king room with partial ocean view. I had a very relaxing stay. Got to sip my cappuccino and watch the sunrise over the sea from ... " More

By a verified traveller on Sun 09 Dec 2018

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Hotel Description

Our customers tell us they enjoy The Cumberland Hotel - OCEANA COLLECTION's beach location. During your stay, you're just a quick walk from Russell-Cotes Art Gallery and Museum. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. Built in 1937, this 4-star hotel has 108 rooms over 4 floors. Each room includes amenities such as free WiFi and a plasma TV.

  • All rooms offer 24-hour room service, plasma TVs and coffee/tea makers
  • Free WiFi
  • Enjoy international cuisine while dining at Mirabelle
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, concierge services and a porter
  • Guests like the breakfast and bar
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth Pavillion Theatre
  • Dogs welcome for a fee

Compact Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£49* Per night/room 29 Mar - 30 Mar

King Suite, Balcony and Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Quadruple Room, Balcony, Ocean View

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Family Room, Connecting Rooms

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 4 Max

Comfort Family Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Superior Double Room, Balcony, Ocean View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Cumberland Hotel - OCEANA COLLECTION ratings based on 11 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Cumberland Hotel - OCEANA COLLECTION

Everyone (10) Couples (1)
3 out of 5

Posted by on 3 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

5 out of 5

Posted by on 1 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5
They upgraded me to a king room with partial ocean view. I had a very relaxing stay. Got to sip my cappuccino and watch the sunrise over the sea from my room. It is Christmas party season so I do recommend checking ahead with the hotel as all of the Oceana Hotels on the East Cliff are booked with Christmas parties at the weekends. This means that their hotel restaurants are not open to hotel guests in the evening. I am not sure about lunch, but I do believe they are still serving breakfast.

Posted by on 9 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5
The staff were very accommodating. Breakfast was good with a vast choice. The hallways were dreary and there was some repair work needed in the bedroom and front needs a paint to keep it to a standard. The parking system was frustrating and we had to park on street and get up early to move the car. I feel management should really look into this as I heard two other guests complaining. We had a good stay, but for over £200 a night I would have expected it to be of a higher standard.

Posted by on 20 Aug 2018

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Comment from Hotel Management

23 Aug 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2 out of 5

Not a 4 star and not clean

The staff were friendly (except for one waiter who didn’t want to seat us because it was getting close to kitchen closure time). Perhaps it would have been better if he didn’t as the food was pretty poor! Drinks are expensive too. The room we were given was above the noisy and smelly kitchen vents, so we asked to move. They were very accommodating to our request, but the second room smelled of vomit, so we settled for one by the fire escape (which a member of staff used for smoking at one point). The room was stuffy, but we were provided with a fan. The cleaning staff were terrible. We found rubbish from previous guests on the floor, hairs on the pillows, dead insects on the walls (and they remained there for our 4 night stay), toiletries were replenished but the empty ones were left in the room (we had quite a collection by the end of our 4 night stay). Common areas are reasonably nice, but again not cleared of glasses and rubbish. We didn’t use the pool, but it didn’t look particularly inviting and appeared to be undergoing repairs.

Posted by on 29 Jul 2018

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Comment from Hotel Management

2 Aug 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5

Celebrating our Big Birthday

Location: About 15 minutes from Bournemouth pier. On sea front. Always a good idea to check on trip advisor for attractions in the area
We are two ladies celebrating a birthday with a nought on the end. We wanted somewhere between Cambridge and Cornwell and decided Bournemouth would suit. We wanted to stay somewhere with a bit of character rather than a chain. The Cumberland was one of three hotels which we had access to, which meant we didn't have to go far for a choice if food as each hotel offered a range of choices. There was spa and swimming available but we didn't actually find time to use them. Staff were helpful. Hotel was comfortable. Room was acceptable. Bed was comfortable. Hotel was approximately 15 minute walk to Bournemouth (there is a bus right outside). Food was excellent and definitely worth trying. I would definitely stay again.

Posted by , from Cambridge on 18 Oct 2016

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3 out of 5

All that glitters is not gold!

Pros: Public areas and pool area
Cons: Rooms need urgent upgrade
Location: A cliff slide demolished the cliff lift and the only way down to the beach is via a zig zag which is difficult with kids and for the elderly.
Excellent public areas and lovely swimming pool. Food was booked half board and we were pleasantly surprised at the quality and standard. The bar food was equally enjoyable. There is one lift which holds only three people. Very poor for a hotel of this size. The first room offered was very dingy and we were then offered an upgrade (at a fee). This was declined and the second room was just about adequate. This overlooked the back parking lot and garden. The very small window was dressed with a grey smelly net curtain in need of a good wash. All the furnishings were very ancient and the bed hard as a rock and possibly also very old. The bathroom had the required facilities but a rubber pull out plug in both bath and washbasin denoting its age.. The room decor was very depressing, with one wall having a brick design paper making it feel like a prison. The mainly non UK staff were friendly and helpful. Summary: Outward appearance excellent but rooms disappointing.

Posted by , from London on 26 Aug 2016

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4 out of 5

Nice hotel and decor

Very pleased, we had a very nice stay, the hotel has lovely decor and a very nice pool area

Posted by on 9 Aug 2016

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3 out of 5

No air con hard to sleep sweating all night.

The staff is the only thing that kept me going. Very friendly. You need to do 2 trips on the lift as it only fits 2 people

Posted by on 6 Aug 2016

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4 out of 5

Quick break two nights

Staff helpful and pleasant. Wifi disappointing could not access from our room or in the hotel area. Bathroom water was luke warm and could do with a power shower. Room was comfortable.

Posted by on 4 Mar 2015

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About the The Cumberland Hotel - OCEANA COLLECTION

Location 27 East Overcliff Drive, Bournemouth, England BH1 3AF

Property Features

The Cumberland Hotel - OCEANA COLLECTION offers its guests an indoor pool and an outdoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Spa services, a terrace, and multilingual staff are also featured at the business-friendly The Cumberland Hotel - OCEANA COLLECTION. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Bournemouth hotel.

  • 1 building
  • 108 guestrooms or units
  • 4 levels
  • Built in 1937
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Bournemouth (BOH-Bournemouth Intl.) (9.9 km / 6.2 mi)
  • Train station: Bournemouth Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Cumberland Hotel - OCEANA COLLECTION offers 108 forms of accommodation with coffee/tea makers and a hairdryer. Plasma televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.

Mirabelle – This restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Bar Ventana Grand Cafe – This poolside brasserie specialises in British cuisine and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Rock climbing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Number of treatment rooms 4
  • Thai massage
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests on full board rate plans may contact the property for a list of full inclusions using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 6.0 per night.

Pet Policy

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowedService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Service animals are exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 for adults and GBP 7.95 for children (approximately)
  • Self-parking fee: GBP 8.00 per night
  • Nearby parking fee: GBP 9.00 per day
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Bournemouth
  • Cumberland Hotel Bournemouth
  • Cumberland Hotel OCEANA COLLECTION Bournemouth
  • Cumberland OCEANA COLLECTION Bournemouth
  • The Cumberland Hotel - OCEANA COLLECTION Hotel
  • The Cumberland Hotel - OCEANA COLLECTION Bournemouth
  • The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.