6 Mar 2020 by Liz
I apologize for any troubles you had during your stay, however much of this is incorrect or was not communicated to us to be able to fix the issues. Our airport shuttle drops off in the mornings until 8:30 AM. This is on every confirmation, our website, and was communicated at check-in. Since you had just arrived and it was late, I did say that you could let us know in the morning by 8AM if you needed the shuttle so that our driver would be ready to assist you. Free wifi is given to all of our guests, and was included with your room key. You did apologize the next morning to Christine as you had later found the wifi login information. You were in the room type you had booked which is on the second floor with a private balcony. We had no way of knowing that you needed assistance with your bags or would like a bottom floor as this was not communicated to us. If you had requested either of these we would have assisted you immediately. Again, I apologize that your stay was not as you expected. But as two of your claims are false (shuttle time and wifi) and you did not tell us you needed help with you bags, we would appreciate you removing this poor review of our motel.
Novena Palms Motel offers its guests an outdoor pool, a terrace, and laundry facilities. Public spaces have free WiFi. A free shuttle from the hotel to the airport is free at scheduled times. Limited free parking is available on a first-come, first-served basis.
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Novena Palms Motel offers 20 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Accommodation at this 4-star motel has kitchenettes with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Recreational amenities at the motel include an outdoor pool.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property's airport shuttle drop-off operates at the following times: Monday-Friday at 6:15, 7, 7:40, and 8:30 AM, Saturday at 6:15, 7, and 7:40 AM. Service is not available on Sundays and public holidays.
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.