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"Location was very good and there was very little traffic noise, so nice and quiet despite being so central. We, however, did not sleep well at all as ... " More

By a verified traveller on Fri 22 Nov 2019

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Privilege, Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Mercure Bristol Brigstow Hotel. During your stay, you're just a quick walk from Bristol Hippodrome Theatre. Free WiFi in public areas, a restaurant and a bar are available. This 4-star hotel has 116 rooms. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with deep-soaking bathtubs, MP3 docking stations and 24-hour room service
  • Free WiFi
  • Enjoy regional cuisine while dining at Ellipse
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests speak favourably about the breakfast and the size of the guestrooms
  • Steps from St Nicholas Market and 6 minutes on foot from Bristol Hippodrome Theatre

Mercure Bristol Brigstow Hotel ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Bristol Brigstow Hotel

Everyone (8) Couples (5) Family (2)
3 out of 5
Location was very good and there was very little traffic noise, so nice and quiet despite being so central. We, however, did not sleep well at all as the bed was so uncomfortable - it sagged really badly in the middle so you ended up rolling together. It's obviously an old mattress and should have been replaced well before now. Also amenities in room were sparse - not much of a selection for tea or coffee or quantities of each and very basic toiletries - no shower cap - and towels rough, thin and bath towels themselves very small.

Posted by on 22 Nov 2019

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Comment from Hotel Management

16 Dec 2019 by Silviu P, OPS

Thank you for taking time to review your stay !! I have addressed the issues highlighted to our relevant departments and tasked them to make the adjustment where need it!

5 out of 5
Nice location. Clean and comfortable room. Friendly staff

Posted by on 29 Jul 2019

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4 out of 5
Liked the location of the hotel and the restaurant/bar attached.

Posted by on 28 Jul 2019

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4 out of 5
Layout of the rooms was a pleasant change from the normal.

Posted by on 23 Jul 2019

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4 out of 5
Good Location We required room service for food as we were late returning back to our room on Saturday evening but was told it was unavailable as the kitchens had closed. Perhaps a little more help of where we could get a takeaway or something similar would of been greatly appreciated after spending a lot of money on a superior room for 1 night. Very disappointed with this from a Mercure Hotel.

Posted by on 15 Jul 2019

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4 out of 5
Very happy, clean and comfortable. But paid a premium for a riverside view and couldn’t see anything as tress completely obscured the view.

Posted by on 14 Jul 2019

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4 out of 5
I was on a stag do so spent very little time in the room.. was nice brought whilst there

Posted by on 11 May 2018

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3 out of 5

City stayover

Pros: Good location
Cons: Needs refurbishing
Location: Plenty of good eating places, bars, museum, cathedral, all within walking distance.
The hotel in general is tired and needs refurbishment. The location is good however as you can walk to restaurants, bars and shops.

Posted by , from wales on 23 Mar 2018

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4 out of 5

Fire alarm

The fire alarms went off throughout the building at 10am Sunday morning and I jumped out of bed and ran down the staircases from the 6th floor in a panic!... only to find staff and a couple of other visitors meandering about leisurely and seemingly taking no notice! No explanations or instructions were given. I couldn't help wondering if this is how The Mercure ensures all visitors are up and ready for check out at noon..? Mx

Posted by on 10 Dec 2017

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5 out of 5

central to the city opposite the canal

stayed for 2 nights, clean and tidy hotel, I usually aim for this as it is central to where I need to be. Parking is at the NCP but the hotel give a 25% discount there.

Posted by on 28 Sep 2017

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About the Mercure Bristol Brigstow Hotel

Location 5-7 Welsh Back, Bristol, England BS1 4SP

Renovations + Closures

This property is closed from 8 March 2021 to 29 March 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. Event space at this hotel measures 1323 square feet (123 square metres) and includes conference centres. The eco-friendly Mercure Bristol Brigstow Hotel also features multilingual staff, coffee/tea in common area, and concierge services. This 4-star Bristol hotel is smoke free.

  • 116 guestrooms or units
  • 1323 sq ft of conference space
  • 123 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Bristol International Airport (BRS) (13.8 km / 8.5 mi)
  • Train station: Bristol (TPB-Bristol Temple Meads Train Station) (1.3 km / 0.8 mi)

Room Amenities

Mercure Bristol Brigstow Hotel offers 116 forms of accommodation with MP3 docking stations and a safe. Beds feature down comforters. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. 33-inch Flat-screen televisions come with satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Deep-soaking tub
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Down blanket
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.

Ellipse – This restaurant specialises in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12 per person (approximately)
  • Nearby parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brigstow
  • Brigstow Bristol
  • Brigstow Bristol Hotel
  • Brigstow Mercure
  • Bristol Brigstow
  • Mercure Brigstow
  • Mercure Brigstow Hotel
  • Mercure Bristol Brigstow
  • Mercure Bristol Brigstow Hotel
  • Mercure Hotel Brigstow
  • Accor Brigstow Bristol
  • Mercure Brigstow Bristol Hotel Bristol
  • Mercure Bristol
  • Mercure Bristol Brigstow
  • Mercure Bristol Brigstow Hotel Hotel
  • Mercure Bristol Brigstow Hotel Bristol
  • Mercure Bristol Brigstow Hotel Hotel Bristol

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.