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"Nice room although very compact. Nicely decorated. Bed a little on the hard side. Room looked onto another room and not a huge amount of natural light ... " More

By a verified traveller on Fri 16 Mar 2018

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Hotel Description

Our customers tell us they enjoy Mercure Bristol Grand Hotel's good location. During your stay, you're just a quick walk from St. Peters Church. Free WiFi in public areas, a full-service spa and a restaurant are available. This 4-star hotel has 182 rooms over 4 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at Keepers Kitchen & Bar
  • Full breakfast offered for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the local sightseeing and the overall condition of the property
  • Steps from St Nicholas Market and 3 minutes on foot from St. Peters Church

Standard Double Room (Newly Refurbished)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£50* Per night/room 3 Nov - 4 Nov

Double Room (Compact Newly Refurbished)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room (Newly Refurbished)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Privilege, Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Mercure Bristol Grand Hotel ratings based on 32 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Bristol Grand Hotel

Everyone (9) Couples (8) Business (5) Family (7) Other (2) Friends (1)
5 out of 5

Posted by on 13 Oct 2019

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4 out of 5

Posted by on 22 Jul 2019

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4 out of 5
Staff at check in very helpfull ,excellent location

Posted by on 23 May 2019

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Comment from Hotel Management

23 May 2019 by LC

Hello, Thanks for your review! We will pass your comments onto the team. We hope to see you again soon.

5 out of 5

Posted by on 22 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by Lewis

Hello, Thanks for your rating! We hope to see you again soon.

4 out of 5

Comfortable hotel in city centre

Nice room although very compact. Nicely decorated. Bed a little on the hard side. Room looked onto another room and not a huge amount of natural light coming in. Staff excellent and breakfast had a good choice. Did not use the pool or sauna as was visiting my daughter.

Posted by , from Bishops Stortford on 16 Mar 2018

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3 out of 5

An average hotel

Stayed here on a Sunday evening and was disappointed with my room- a single room with no space which I didn’t think was reflected in the room rate. My bathroom wasn’t a refurbished bathroom and I had an issue with the shower temperature control being way too hot. Thanks to the generosity of the receptionist I was given free parking as a way of apology. The lobby and decor are very nice, but not sure I’d stay again, it was just average.

Posted by , from Warwickshire on 13 Mar 2018

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5 out of 5

very good hotel in the city

the hotel was lovely, perfect location and spacious room. the shower didn't have much water pressure but was ok in the end. the spa and gym facilities attached to the hotel would require some attention. gym equipment a bit old and the changing rooms need more regualr cleaning and some improvement. on the up side, the bar/restaurant is absolutely worth a try.

Posted by , from bristol on 12 Mar 2018

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3 out of 5

Good hotel in town centre

I enjoyed my stay, but it was annoying to see builders on site. It would have also been nice to include parking & breakfast in the hotel charges.

Posted by on 12 Feb 2017

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3 out of 5

Spa was shut for maintenance and rooms were cold.

Pros: The service was outstanding although we had to complain because we were cold in our room the staff couldn't have done more they gave us a drink and provided a taxi to take us to an alternative hotel paying for the difference in cost. So although we we're disapointed about not staying in the Grand this time we will come back next year.
Cons: No heating in rooms apart from tiny portable radiator which didn't do anything
Location: Brilliant cental location in old part of Bristol in easy walking distance of everything

Posted by , from Herefordshire on 24 Oct 2016

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2 out of 5

Poor Business Trip

Had to move room three times as the Safes were not secure or not working. There was no Lugguge rack in any of the rooms. There was no desk chair in my final room. Fridges have been removed. Breakfast is hit n miss, but one thing is for sure - you struggle to get any coffee or anything from the waiting staff - the welcome is ok - then you go find a table (assited on your first day only) - but the waiting staff have no system to ensure that they see people in order - or even to know who they have offered coffee and who they have not!? Also they have no facility for a take-away breakfast, apart from a very small coffee cup.

Posted by on 3 Feb 2016

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About the Mercure Bristol Grand Hotel

Location Broad Street, Bristol, England BS1 2EL

Property Features

Mercure Bristol Grand Hotel offers its guests a full-service spa, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. The business-friendly Mercure Bristol Grand Hotel also features a sauna, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Bristol hotel is smoke free.

  • 182 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bristol (BRS-Bristol Intl.) (12.7 km / 7.9 mi)
  • Train station: Bristol Temple Meads Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Bristol Grand Hotel offers 182 forms of air-conditioned accommodation with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy full breakfast for a fee.

Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a spa tub and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Naturel Fitness. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.50 per person (approximately)
  • Self-parking fee: GBP 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Bristol Grand Hotel Opening November 2015
  • Mercure Grand Hotel Opening November 2015
  • Mercure Bristol Grand Opening November 2015
  • Mercure Grand Opening November 2015
  • Mercure Bristol Grand Hotel Newly Refurbished
  • Mercure Bristol Grand
  • The Grand, Bristol Hotel Bristol
  • Thistle Hotel Bristol
  • Mercure Bristol Grand Newly Refurbished
  • Mercure Bristol Hotel Bristol
  • Mercure Bristol Grand Hotel Hotel
  • Mercure Bristol Grand Hotel Bristol
  • Mercure Bristol Grand Hotel Hotel Bristol
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.