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4.7 out of 5

"I really enjoyed the room which was dog friendly. The hotel left the dogs a bag of cookies which they enjoyed. The best thing about our room was the s ... " More

By a verified traveller on Sun 04 Aug 2019

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Hotel Description

The free breakfast at The Cloud Hotel gets high marks from our customers. During your stay, you're just a quick walk from Brockenhurst College. Features include free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 17 rooms. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, coffee/tea makers and hairdryers
  • Free English breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include meeting rooms and a terrace
  • Guests have great things to say about the helpful staff and the area's walkability
  • 7 minutes on foot from Brockenhurst College and a 2-minute drive from St. Nicholas Church
  • Pets welcome for a fee (restrictions apply)

Double or Twin Room, Park View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Cloud Hotel ratings based on 3 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Cloud Hotel

Everyone (1) Couples (2)
5 out of 5
I really enjoyed the room which was dog friendly. The hotel left the dogs a bag of cookies which they enjoyed. The best thing about our room was the super king bed and the view of the park. We could not recommend this hotel enough.

Posted by on 4 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Chris

Thank you very much for your valued feedback. We're glad you enjoyed your stay, we always like to welcome our 4 legged friends to the hotel as well as their 2 legged owners. We hope we have the chance to welcome you back to the Cloud in the future.

4 out of 5
The staff were really extremely friendly and helpful. Breakfast was excellent, my only complaint is I hate cold milk in filtered coffee!! The hotel is in a lovely position, overlooking the forest but very peaceful. Did not have the room I expected and the one we had was very small which was a bit disappointing and the en suite didn't have a bath although it had been recently refurbished and was very clean with a good shower. The gift of biscuits and sweets on departure was a nice thought.

Posted by on 5 Mar 2019

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Comment from Hotel Management

5 Mar 2019 by Chris

Thank you very much for your valued feedback. If you had mentioned about the cold milk we could have supplied hot. If you requested a ground floor room we couldn't have given you the room you were expecting. We hope this didn't upset your stay and hope to welcome you back to the Cloud in the future.

5 out of 5
Very friendly staff,made to feel very welcome,great location,

Posted by on 17 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Chris

Thank you very much for your valued feedback. We are glad you felt welcome at the hotel and look forward to welcoming you back in the future.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. The Cloud Hotel also features a terrace and a garden. Free self parking is available. This 3-star Brockenhurst hotel is smoke free.

  • 17 guestrooms or units
  • English breakfast (free)
  • Dining venue
  • Bar or lounge
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Brockenhurst Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

The Cloud Hotel offers 17 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served a free English breakfast from 8 AM to 9:30 AM.

On-site venue – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is: 16

Special check-in instructions:

The front desk is open daily from 8:00 AM - 9:30 PM. This property doesn't offer after-hours check-in.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

The front desk at this property is open daily from 8:00 AM - 9:30 PM.
This property doesn't offer after-hours check-in.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 10.00 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cloud Hotel Brockenhurst
  • Cloud Hotel
  • Cloud Brockenhurst
  • The Cloud Hotel Brockenhurst
  • The Cloud Hotel Hotel
  • The Cloud Hotel Brockenhurst
  • The Cloud Hotel Hotel Brockenhurst

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.