5 Aug 2019 by Chris
Thank you very much for your valued feedback. We're glad you enjoyed your stay, we always like to welcome our 4 legged friends to the hotel as well as their 2 legged owners. We hope we have the chance to welcome you back to the Cloud in the future.
5 Mar 2019 by Chris
Thank you very much for your valued feedback. If you had mentioned about the cold milk we could have supplied hot. If you requested a ground floor room we couldn't have given you the room you were expecting. We hope this didn't upset your stay and hope to welcome you back to the Cloud in the future.
17 Dec 2018 by Chris
Thank you very much for your valued feedback. We are glad you felt welcome at the hotel and look forward to welcoming you back in the future.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. The Cloud Hotel also features a terrace and a garden. Free self parking is available. This 3-star Brockenhurst hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Cloud Hotel offers 17 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Guests are served a free English breakfast from 8 AM to 9:30 AM.
On-site venue – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 9:30 PM. This property doesn't offer after-hours check-in.
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
The front desk at this property is open daily from 8:00 AM - 9:30 PM.
This property doesn't offer after-hours check-in.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.